de486a2e23
- Add docs/NOTIFICATION_TROUBLESHOOTING.md for daily reminder/check-in - Cover in-app settings, iOS (notifications, Focus), Android (notifications, exact alarms, battery) - Include checklist table and note to backup identifier seed before uninstall
95 lines
3.4 KiB
Markdown
95 lines
3.4 KiB
Markdown
# TimeSafari — Daily notifications troubleshooting (iOS & Android)
|
||
|
||
**Last updated:** 2026-03-06 17:08 PST
|
||
**Audience:** End-users
|
||
**Applies to:** TimeSafari iOS/Android native app (daily notifications scheduled on-device)
|
||
|
||
If your **Daily Reminder** or notification doesn’t show up, follow the steps below.
|
||
|
||
## Before you start
|
||
|
||
- These notifications are **scheduled on your device** (no browser/web push).
|
||
- If you previously followed an older “web notifications” guide, those steps no longer apply for iOS/Android builds.
|
||
|
||
## 1) Check your in-app notification settings
|
||
|
||
- Tap **Profile** in the bottom bar
|
||
- Under **Notifications**, confirm:
|
||
- **Daily Reminder** is **enabled**
|
||
- The **time** is set correctly
|
||
- The message looks correct
|
||
- If it’s already enabled, try to:
|
||
- Turn it **off**
|
||
- Turn it **on** again
|
||
- Re-set the time and message
|
||
|
||
## 2) iOS troubleshooting
|
||
|
||
### Allow notifications for TimeSafari
|
||
|
||
1. Open **Settings** → **Notifications**
|
||
2. Tap **TimeSafari**
|
||
3. Turn **Allow Notifications** on
|
||
4. Enable at least one delivery style (recommended):
|
||
- **Lock Screen**
|
||
- **Notification Center**
|
||
- **Banners**
|
||
5. Optional but helpful:
|
||
- **Sounds** on (if you want an audible reminder)
|
||
|
||
### Focus / Do Not Disturb
|
||
|
||
If you’re using **Focus** or **Do Not Disturb**, notifications may be silenced or hidden.
|
||
|
||
- Open **Settings** → **Focus**
|
||
- Check the active Focus mode and ensure **TimeSafari** is allowed (or temporarily disable Focus to test)
|
||
|
||
### After restarting your phone
|
||
|
||
If you recently restarted iOS and don’t see the notification, open **TimeSafari** once. (You don’t need to change anything.)
|
||
|
||
## 3) Android troubleshooting
|
||
|
||
### Allow notifications for TimeSafari
|
||
|
||
1. Open **Settings** → **Apps**
|
||
2. Tap **TimeSafari** → **Manage notifications** (wording varies)
|
||
3. Turn notifications **on**
|
||
4. If Android shows notification categories/channels for the app, ensure the relevant channel is allowed.
|
||
|
||
### Exact alarms (Android 12+ / some devices)
|
||
|
||
Daily notifications may require **Exact alarms** to fire at the precise time.
|
||
|
||
- Open **Settings** → **Apps** → **TimeSafari**
|
||
- Look for **Alarms & reminders** / **Exact alarms** (wording varies)
|
||
- Turn **Allow** on
|
||
|
||
If you don’t see that option:
|
||
|
||
- Search Android settings for **Exact alarms**, **Alarms & reminders**, or **Special app access**
|
||
|
||
### Battery / background restrictions
|
||
|
||
Battery optimization can delay or block scheduled notifications.
|
||
|
||
- Open **Settings** → **Apps** → **TimeSafari** → **Battery usage** (wording varies)
|
||
- If available:
|
||
- Set **Battery usage** to **Unrestricted**
|
||
- Turn **Allow background usage** on
|
||
- Disable optimization for TimeSafari
|
||
- If your device has lists like **Sleeping apps** / **Restricted apps**, remove TimeSafari from them
|
||
|
||
### After restarting your phone
|
||
|
||
Depending on the device manufacturer, Android can clear scheduled notifications during a reboot. If you restarted recently:
|
||
|
||
- Open **TimeSafari** once (you don’t need to change anything)
|
||
|
||
## 4) If it still doesn’t work
|
||
|
||
- Ensure you’re on the latest TimeSafari app version.
|
||
- If you denied permission earlier, re-enable notifications in system settings (above).
|
||
- As a last resort, uninstall/reinstall the app (you’ll need to enable notifications again and reconfigure the daily reminder). **Important:** Before uninstalling, back up your identifier seed so you can import it back later: **Profile → Data Management → Backup Identifier Seed**.
|
||
|