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83 lines
3.0 KiB
Markdown
83 lines
3.0 KiB
Markdown
# TimeSafari — Daily notifications troubleshooting (iOS & Android)
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**Last updated:** 2026-03-06 17:08 PST
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**Audience:** End-users
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**Applies to:** TimeSafari iOS/Android native app (daily notifications scheduled on-device)
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If your **Daily Reminder** or notification doesn’t show up, follow the steps below.
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## Before you start
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- These notifications are **scheduled on your device** (no browser/web push).
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- If you previously followed an older “web notifications” guide, those steps no longer apply for iOS/Android builds.
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## 1) Check your in-app notification settings
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- Tap **Profile** in the bottom bar
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- Under **Notifications**, confirm:
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- **Daily Reminder** is **enabled**
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- The **time** is set correctly
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- The message looks correct
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- If it’s already enabled, try to:
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- Turn it **off**
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- Turn it **on** again
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- Re-set the time and message
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## 2) iOS troubleshooting
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### Allow notifications for TimeSafari
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1. Open **Settings** → **Notifications**
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2. Tap **TimeSafari**
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3. Turn **Allow Notifications** on
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4. Enable at least one delivery style (recommended):
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- **Lock Screen**
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- **Notification Center**
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- **Banners**
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5. Optional but helpful:
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- **Sounds** on (if you want an audible reminder)
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### Focus / Do Not Disturb
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If you’re using **Focus** or **Do Not Disturb**, notifications may be silenced or hidden.
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- Open **Settings** → **Focus**
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- Check the active Focus mode and ensure **TimeSafari** is allowed (or temporarily disable Focus to test)
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### After restarting your phone
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If you recently restarted iOS and don’t see the notification, open **TimeSafari** once. (You don’t need to change anything.)
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## 3) Android troubleshooting
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### Allow notifications for TimeSafari
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1. Open **Settings** → **Apps**
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2. Tap **TimeSafari** → **Manage notifications** (wording varies)
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3. Turn notifications **on**
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4. If Android shows notification categories/channels for the app, ensure the relevant channel is allowed.
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### Battery / background restrictions
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Battery optimization can delay or block scheduled notifications.
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- Open **Settings** → **Apps** → **TimeSafari** → **Battery usage** (wording varies)
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- If available:
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- Set **Battery usage** to **Unrestricted**
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- Turn **Allow background usage** on
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- Disable optimization for TimeSafari
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- If your device has lists like **Sleeping apps** / **Restricted apps**, remove TimeSafari from them
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### After restarting your phone
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Depending on the device manufacturer, Android can clear scheduled notifications during a reboot. If you restarted recently:
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- Open **TimeSafari** once (you don’t need to change anything)
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## 4) If it still doesn’t work
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- Ensure you’re on the latest TimeSafari app version.
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- If you denied permission earlier, re-enable notifications in system settings (above).
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- As a last resort, uninstall/reinstall the app (you’ll need to enable notifications again and reconfigure the daily reminder). **Important:** Before uninstalling, back up your identifier seed so you can import it back later: **Profile → Data Management → Backup Identifier Seed**.
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