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231 lines
6.8 KiB
231 lines
6.8 KiB
<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once('include/database/PearDatabase.php');
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require_once('XTemplate/xtpl.php');
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require_once('include/uifromdbutil.php');
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require_once('modules/HelpDesk/HelpDesk.php');
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require_once('modules/HelpDesk/Forms.php');
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require_once('include/FormValidationUtil.php');
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global $app_strings;
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global $app_list_strings;
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global $mod_strings;
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global $current_user;
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$focus = new HelpDesk();
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if(isset($_REQUEST['record']))
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{
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$focus->id = $_REQUEST['record'];
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$focus->mode = 'edit';
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$focus->retrieve_entity_info($_REQUEST['record'],"HelpDesk");
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$focus->name=$focus->column_fields['ticket_title'];
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}
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if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') {
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$focus->id = "";
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$focus->mode = '';
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}
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//get Block 1 Information
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$block_1 = getBlockInformation("HelpDesk",1,$focus->mode,$focus->column_fields);
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$block_1_header = getBlockTableHeader("LBL_TICKET_INFORMATION");
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//get Subject Information
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$block_2 = getBlockInformation("HelpDesk",2,$focus->mode,$focus->column_fields);
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//get Description Information
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$block_3 = getBlockInformation("HelpDesk",3,$focus->mode,$focus->column_fields);
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$block_3_header = getBlockTableHeader("LBL_DESCRIPTION_INFORMATION");
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//get Custom Field Information
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$block_5 = getBlockInformation("HelpDesk",5,$focus->mode,$focus->column_fields);
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if(trim($block_5) != '')
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{
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$cust_fld = '<table width="100%" border="0" cellspacing="0" cellpadding="0" class="formOuterBorder">';
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$cust_fld .= '<tr><td>';
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$block_5_header = getBlockTableHeader("LBL_CUSTOM_INFORMATION");
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$cust_fld .= $block_5_header;
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$cust_fld .= '<table width="100%" border="0" cellspacing="1" cellpadding="0">';
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$cust_fld .= $block_5;
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$cust_fld .= '</table>';
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$cust_fld .= '</td></tr></table>';
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$cust_fld .='<BR>';
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}
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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require_once($theme_path.'layout_utils.php');
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$xtpl=new XTemplate ('modules/HelpDesk/EditView.html');
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$xtpl->assign("MOD", $mod_strings);
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$xtpl->assign("APP", $app_strings);
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$xtpl->assign("BLOCK1", $block_1);
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$xtpl->assign("BLOCK2", $block_2);
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$xtpl->assign("BLOCK3", $block_3);
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$xtpl->assign("BLOCK1_HEADER", $block_1_header);
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$xtpl->assign("BLOCK3_HEADER", $block_3_header);
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if($focus->mode == 'edit')
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{
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$block_4 = getBlockInformation("HelpDesk",4,$focus->mode,$focus->column_fields);
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$block_4_header = getBlockTableHeader("LBL_TICKET_RESOLUTION");
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$xtpl->assign("BLOCK4", $block_4);
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$xtpl->assign("BLOCK4_HEADER", $block_4_header);
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$block_7 = getCommentInformation($focus->id);
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if($block_7 != '')
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{
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$block_7_header = getBlockTableHeader("LBL_COMMENTS");
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$xtpl->assign("BLOCK7", $block_7);
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$xtpl->assign("BLOCK7_HEADER", $block_7_header);
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}
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$block_6 = getBlockInformation("HelpDesk",6,$focus->mode,$focus->column_fields);
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$block_6_header = getBlockTableHeader("LBL_COMMENTS");
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$xtpl->assign("BLOCK6", $block_6);
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$xtpl->assign("BLOCK6_HEADER", $block_6_header);
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}
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if (isset($focus->name)) $xtpl->assign("NAME", $focus->name);
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else $xtpl->assign("NAME", "");
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if(isset($cust_fld))
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{
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$xtpl->assign("CUSTOMFIELD", $cust_fld);
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}
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$xtpl->assign("ID", $focus->id);
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if($focus->mode == 'edit')
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{
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$xtpl->assign("MODE", $focus->mode);
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}
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if(isset($_REQUEST['return_module'])) $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']);
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if(isset($_REQUEST['return_action'])) $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']);
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if(isset($_REQUEST['return_id'])) $xtpl->assign("RETURN_ID", $_REQUEST['return_id']);
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if(isset($_REQUEST['product_id'])) $xtpl->assign("PRODUCTID", $_REQUEST['product_id']);
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$xtpl->assign("THEME", $theme);
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$xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
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$xtpl->assign("JAVASCRIPT", get_set_focus_js().get_validate_record_js());
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$ticket_tables = Array('troubletickets','crmentity');
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$tabid = getTabid("HelpDesk");
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$validationData = getDBValidationData($ticket_tables,$tabid);
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$fieldName = '';
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$fieldLabel = '';
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$fldDataType = '';
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$rows = count($validationData);
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foreach($validationData as $fldName => $fldLabel_array)
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{
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if($fieldName == '')
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{
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$fieldName="'".$fldName."'";
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}
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else
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{
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$fieldName .= ",'".$fldName ."'";
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}
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foreach($fldLabel_array as $fldLabel => $datatype)
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{
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if($fieldLabel == '')
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{
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$fieldLabel = "'".$fldLabel ."'";
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}
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else
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{
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$fieldLabel .= ",'".$fldLabel ."'";
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}
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if($fldDataType == '')
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{
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$fldDataType = "'".$datatype ."'";
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}
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else
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{
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$fldDataType .= ",'".$datatype ."'";
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}
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}
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}
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$xtpl->assign("VALIDATION_DATA_FIELDNAME",$fieldName);
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$xtpl->assign("VALIDATION_DATA_FIELDDATATYPE",$fldDataType);
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$xtpl->assign("VALIDATION_DATA_FIELDLABEL",$fieldLabel);
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$xtpl->parse("main");
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$xtpl->out("main");
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function getCommentInformation($ticketid)
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{
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global $adb;
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global $mod_strings;
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$sql = "select * from ticketcomments where ticketid=".$ticketid;
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$result = $adb->query($sql);
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$noofrows = $adb->num_rows($result);
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if($noofrows == 0)
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return '';
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$list .= '<div style="overflow: scroll;height:200;width:100%;">';
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for($i=0;$i<$noofrows;$i++)
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{
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if($adb->query_result($result,$i,'comments') != '')
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{
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$list .= '<div valign="top" width="70%" class="dataField">';
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$list .= nl2br($adb->query_result($result,$i,'comments'));
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$list .= '</div><div valign="top" width="20%" class="dataLabel"><font color=darkred>';
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$list .= $mod_strings['LBL_AUTHOR'].' : ';
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if($adb->query_result($result,$i,'ownertype') == 'user')
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$list .= getUserName($adb->query_result($result,$i,'ownerid'));
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else
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$list .= getCustomerName($ticketid);
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$list .= ' on '.$adb->query_result($result,$i,'createdtime').' ';
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$list .= '</font></div>';
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}
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}
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$list .= '</div>';
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return $list;
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}
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function getCustomerName($id)
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{
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global $adb;
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$sql = "select * from PortalInfo inner join troubletickets on troubletickets.parent_id = PortalInfo.id where troubletickets.ticketid=".$id;
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$result = $adb->query($sql);
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$customername = $adb->query_result($result,0,'user_name');
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return $customername;
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}
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?>
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