id = $_REQUEST['record']; $focus->mode = 'edit'; $focus->retrieve_entity_info($_REQUEST['record'],"HelpDesk"); $focus->name=$focus->column_fields['ticket_title']; } if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') { $focus->id = ""; $focus->mode = ''; } //get Block 1 Information $block_1 = getBlockInformation("HelpDesk",1,$focus->mode,$focus->column_fields); $block_1_header = getBlockTableHeader("LBL_TICKET_INFORMATION"); //get Subject Information $block_2 = getBlockInformation("HelpDesk",2,$focus->mode,$focus->column_fields); //get Description Information $block_3 = getBlockInformation("HelpDesk",3,$focus->mode,$focus->column_fields); $block_3_header = getBlockTableHeader("LBL_DESCRIPTION_INFORMATION"); //get Custom Field Information $block_5 = getBlockInformation("HelpDesk",5,$focus->mode,$focus->column_fields); if(trim($block_5) != '') { $cust_fld = ''; $cust_fld .= '
'; $block_5_header = getBlockTableHeader("LBL_CUSTOM_INFORMATION"); $cust_fld .= $block_5_header; $cust_fld .= ''; $cust_fld .= $block_5; $cust_fld .= '
'; $cust_fld .= '
'; $cust_fld .='
'; } global $theme; $theme_path="themes/".$theme."/"; $image_path=$theme_path."images/"; require_once($theme_path.'layout_utils.php'); $xtpl=new XTemplate ('modules/HelpDesk/EditView.html'); $xtpl->assign("MOD", $mod_strings); $xtpl->assign("APP", $app_strings); $xtpl->assign("BLOCK1", $block_1); $xtpl->assign("BLOCK2", $block_2); $xtpl->assign("BLOCK3", $block_3); $xtpl->assign("BLOCK1_HEADER", $block_1_header); $xtpl->assign("BLOCK3_HEADER", $block_3_header); if($focus->mode == 'edit') { $block_4 = getBlockInformation("HelpDesk",4,$focus->mode,$focus->column_fields); $block_4_header = getBlockTableHeader("LBL_TICKET_RESOLUTION"); $xtpl->assign("BLOCK4", $block_4); $xtpl->assign("BLOCK4_HEADER", $block_4_header); $block_7 = getCommentInformation($focus->id); if($block_7 != '') { $block_7_header = getBlockTableHeader("LBL_COMMENTS"); $xtpl->assign("BLOCK7", $block_7); $xtpl->assign("BLOCK7_HEADER", $block_7_header); } $block_6 = getBlockInformation("HelpDesk",6,$focus->mode,$focus->column_fields); $block_6_header = getBlockTableHeader("LBL_COMMENTS"); $xtpl->assign("BLOCK6", $block_6); $xtpl->assign("BLOCK6_HEADER", $block_6_header); } if (isset($focus->name)) $xtpl->assign("NAME", $focus->name); else $xtpl->assign("NAME", ""); if(isset($cust_fld)) { $xtpl->assign("CUSTOMFIELD", $cust_fld); } $xtpl->assign("ID", $focus->id); if($focus->mode == 'edit') { $xtpl->assign("MODE", $focus->mode); } if(isset($_REQUEST['return_module'])) $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']); if(isset($_REQUEST['return_action'])) $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']); if(isset($_REQUEST['return_id'])) $xtpl->assign("RETURN_ID", $_REQUEST['return_id']); if(isset($_REQUEST['product_id'])) $xtpl->assign("PRODUCTID", $_REQUEST['product_id']); $xtpl->assign("THEME", $theme); $xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']); $xtpl->assign("JAVASCRIPT", get_set_focus_js().get_validate_record_js()); $ticket_tables = Array('troubletickets','crmentity'); $tabid = getTabid("HelpDesk"); $validationData = getDBValidationData($ticket_tables,$tabid); $fieldName = ''; $fieldLabel = ''; $fldDataType = ''; $rows = count($validationData); foreach($validationData as $fldName => $fldLabel_array) { if($fieldName == '') { $fieldName="'".$fldName."'"; } else { $fieldName .= ",'".$fldName ."'"; } foreach($fldLabel_array as $fldLabel => $datatype) { if($fieldLabel == '') { $fieldLabel = "'".$fldLabel ."'"; } else { $fieldLabel .= ",'".$fldLabel ."'"; } if($fldDataType == '') { $fldDataType = "'".$datatype ."'"; } else { $fldDataType .= ",'".$datatype ."'"; } } } $xtpl->assign("VALIDATION_DATA_FIELDNAME",$fieldName); $xtpl->assign("VALIDATION_DATA_FIELDDATATYPE",$fldDataType); $xtpl->assign("VALIDATION_DATA_FIELDLABEL",$fieldLabel); $xtpl->parse("main"); $xtpl->out("main"); function getCommentInformation($ticketid) { global $adb; global $mod_strings; $sql = "select * from ticketcomments where ticketid=".$ticketid; $result = $adb->query($sql); $noofrows = $adb->num_rows($result); if($noofrows == 0) return ''; $list .= '
'; for($i=0;$i<$noofrows;$i++) { if($adb->query_result($result,$i,'comments') != '') { $list .= '
'; $list .= nl2br($adb->query_result($result,$i,'comments')); $list .= '
'; $list .= $mod_strings['LBL_AUTHOR'].' : '; if($adb->query_result($result,$i,'ownertype') == 'user') $list .= getUserName($adb->query_result($result,$i,'ownerid')); else $list .= getCustomerName($ticketid); $list .= ' on '.$adb->query_result($result,$i,'createdtime').'  '; $list .= '
'; } } $list .= '
'; return $list; } function getCustomerName($id) { global $adb; $sql = "select * from PortalInfo inner join troubletickets on troubletickets.parent_id = PortalInfo.id where troubletickets.ticketid=".$id; $result = $adb->query($sql); $customername = $adb->query_result($result,0,'user_name'); return $customername; } ?>