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<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/
require_once('include/database/PearDatabase.php');
require_once('XTemplate/xtpl.php');
require_once('include/uifromdbutil.php');
require_once('modules/HelpDesk/HelpDesk.php');
require_once('modules/HelpDesk/Forms.php');
require_once('include/FormValidationUtil.php');
global $app_strings;
global $app_list_strings;
global $mod_strings;
global $current_user;
$focus = new HelpDesk();
if(isset($_REQUEST['record']))
{
$focus->id = $_REQUEST['record'];
$focus->mode = 'edit';
$focus->retrieve_entity_info($_REQUEST['record'],"HelpDesk");
$focus->name=$focus->column_fields['ticket_title'];
}
if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') {
$focus->id = "";
$focus->mode = '';
}
//get Block 1 Information
$block_1 = getBlockInformation("HelpDesk",1,$focus->mode,$focus->column_fields);
$block_1_header = getBlockTableHeader("LBL_TICKET_INFORMATION");
//get Subject Information
$block_2 = getBlockInformation("HelpDesk",2,$focus->mode,$focus->column_fields);
//get Description Information
$block_3 = getBlockInformation("HelpDesk",3,$focus->mode,$focus->column_fields);
$block_3_header = getBlockTableHeader("LBL_DESCRIPTION_INFORMATION");
//get Custom Field Information
$block_5 = getBlockInformation("HelpDesk",5,$focus->mode,$focus->column_fields);
if(trim($block_5) != '')
{
$cust_fld = '<table width="100%" border="0" cellspacing="0" cellpadding="0" class="formOuterBorder">';
$cust_fld .= '<tr><td>';
$block_5_header = getBlockTableHeader("LBL_CUSTOM_INFORMATION");
$cust_fld .= $block_5_header;
$cust_fld .= '<table width="100%" border="0" cellspacing="1" cellpadding="0">';
$cust_fld .= $block_5;
$cust_fld .= '</table>';
$cust_fld .= '</td></tr></table>';
$cust_fld .='<BR>';
}
global $theme;
$theme_path="themes/".$theme."/";
$image_path=$theme_path."images/";
require_once($theme_path.'layout_utils.php');
$xtpl=new XTemplate ('modules/HelpDesk/EditView.html');
$xtpl->assign("MOD", $mod_strings);
$xtpl->assign("APP", $app_strings);
$xtpl->assign("BLOCK1", $block_1);
$xtpl->assign("BLOCK2", $block_2);
$xtpl->assign("BLOCK3", $block_3);
$xtpl->assign("BLOCK1_HEADER", $block_1_header);
$xtpl->assign("BLOCK3_HEADER", $block_3_header);
if($focus->mode == 'edit')
{
$block_4 = getBlockInformation("HelpDesk",4,$focus->mode,$focus->column_fields);
$block_4_header = getBlockTableHeader("LBL_TICKET_RESOLUTION");
$xtpl->assign("BLOCK4", $block_4);
$xtpl->assign("BLOCK4_HEADER", $block_4_header);
$block_7 = getCommentInformation($focus->id);
if($block_7 != '')
{
$block_7_header = getBlockTableHeader("LBL_COMMENTS");
$xtpl->assign("BLOCK7", $block_7);
$xtpl->assign("BLOCK7_HEADER", $block_7_header);
}
$block_6 = getBlockInformation("HelpDesk",6,$focus->mode,$focus->column_fields);
$block_6_header = getBlockTableHeader("LBL_COMMENTS");
$xtpl->assign("BLOCK6", $block_6);
$xtpl->assign("BLOCK6_HEADER", $block_6_header);
}
if (isset($focus->name)) $xtpl->assign("NAME", $focus->name);
else $xtpl->assign("NAME", "");
if(isset($cust_fld))
{
$xtpl->assign("CUSTOMFIELD", $cust_fld);
}
$xtpl->assign("ID", $focus->id);
if($focus->mode == 'edit')
{
$xtpl->assign("MODE", $focus->mode);
}
if(isset($_REQUEST['return_module'])) $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']);
if(isset($_REQUEST['return_action'])) $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']);
if(isset($_REQUEST['return_id'])) $xtpl->assign("RETURN_ID", $_REQUEST['return_id']);
if(isset($_REQUEST['product_id'])) $xtpl->assign("PRODUCTID", $_REQUEST['product_id']);
$xtpl->assign("THEME", $theme);
$xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
$xtpl->assign("JAVASCRIPT", get_set_focus_js().get_validate_record_js());
$ticket_tables = Array('troubletickets','crmentity');
$tabid = getTabid("HelpDesk");
$validationData = getDBValidationData($ticket_tables,$tabid);
$fieldName = '';
$fieldLabel = '';
$fldDataType = '';
$rows = count($validationData);
foreach($validationData as $fldName => $fldLabel_array)
{
if($fieldName == '')
{
$fieldName="'".$fldName."'";
}
else
{
$fieldName .= ",'".$fldName ."'";
}
foreach($fldLabel_array as $fldLabel => $datatype)
{
if($fieldLabel == '')
{
$fieldLabel = "'".$fldLabel ."'";
}
else
{
$fieldLabel .= ",'".$fldLabel ."'";
}
if($fldDataType == '')
{
$fldDataType = "'".$datatype ."'";
}
else
{
$fldDataType .= ",'".$datatype ."'";
}
}
}
$xtpl->assign("VALIDATION_DATA_FIELDNAME",$fieldName);
$xtpl->assign("VALIDATION_DATA_FIELDDATATYPE",$fldDataType);
$xtpl->assign("VALIDATION_DATA_FIELDLABEL",$fieldLabel);
$xtpl->parse("main");
$xtpl->out("main");
function getCommentInformation($ticketid)
{
global $adb;
global $mod_strings;
$sql = "select * from ticketcomments where ticketid=".$ticketid;
$result = $adb->query($sql);
$noofrows = $adb->num_rows($result);
if($noofrows == 0)
return '';
$list .= '<div style="overflow: scroll;height:200;width:100%;">';
for($i=0;$i<$noofrows;$i++)
{
if($adb->query_result($result,$i,'comments') != '')
{
$list .= '<div valign="top" width="70%" class="dataField">';
$list .= nl2br($adb->query_result($result,$i,'comments'));
$list .= '</div><div valign="top" width="20%" class="dataLabel"><font color=darkred>';
$list .= $mod_strings['LBL_AUTHOR'].' : ';
if($adb->query_result($result,$i,'ownertype') == 'user')
$list .= getUserName($adb->query_result($result,$i,'ownerid'));
else
$list .= getCustomerName($ticketid);
$list .= ' on '.$adb->query_result($result,$i,'createdtime').' &nbsp;';
$list .= '</font></div>';
}
}
$list .= '</div>';
return $list;
}
function getCustomerName($id)
{
global $adb;
$sql = "select * from PortalInfo inner join troubletickets on troubletickets.parent_id = PortalInfo.id where troubletickets.ticketid=".$id;
$result = $adb->query($sql);
$customername = $adb->query_result($result,0,'user_name');
return $customername;
}
?>