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255 lines
10 KiB
255 lines
10 KiB
2 months ago
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<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once('include/database/PearDatabase.php');
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//require_once('HelpDeskUtil.php');
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require_once('XTemplate/xtpl.php');
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require_once('include/utils.php');
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require_once('modules/HelpDesk/HelpDesk.php');
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require_once('include/uifromdbutil.php');
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$focus = new HelpDesk();
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if(isset($_REQUEST['record']) && isset($_REQUEST['record'])) {
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$focus->retrieve_entity_info($_REQUEST['record'],"HelpDesk");
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$focus->name=$focus->column_fields['ticket_title'];
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}
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if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') {
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$focus->id = "";
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}
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//Added code for Error display in sending mail to assigned to user when ticket is created or updated.
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if($_REQUEST['message'] != '' && $_REQUEST['message'] != 1 && $focus->column_fields['assigned_user_id'] != 0)
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{
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$error_message = '<h4><b><font color=red>Mail could not be sent to "Assigned To" user. ';
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if(@strstr($_REQUEST['message'],'Language string failed to load: connect_host'))
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$error_message .= 'Please check the mail server.';
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elseif(@strstr($_REQUEST['message'],'Language string failed to load: recipients_failed'))
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$error_message .= 'Please check the "Assigned to" email id.';
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$error_message .= '</font></b></h4>';
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echo $error_message;
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}
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global $app_strings;
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global $app_list_strings;
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global $mod_strings;
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global $current_user;
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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require_once($theme_path.'layout_utils.php');
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$xtpl=new XTemplate ('modules/HelpDesk/DetailView.html');
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$xtpl->assign("MOD", $mod_strings);
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$xtpl->assign("APP", $app_strings);
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if (isset($focus->name)) $xtpl->assign("NAME", $focus->name);
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else $xtpl->assign("NAME", "");
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$xtpl->assign("TICKETID", $_REQUEST['record']);
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$block_1 = getDetailBlockInformation("HelpDesk",1,$focus->column_fields);
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$xtpl->assign("BLOCK1", $block_1);
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$block_2 = getDetailBlockInformation("HelpDesk",2,$focus->column_fields);
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$xtpl->assign("BLOCK2", $block_2);
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$block_3 = getDetailBlockInformation("HelpDesk",3,$focus->column_fields);
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$xtpl->assign("BLOCK3", $block_3);
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$block_1_header = getBlockTableHeader("LBL_TICKET_INFORMATION");
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$block_3_header = getBlockTableHeader("LBL_DESCRIPTION_INFORMATION");
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$xtpl->assign("BLOCK1_HEADER", $block_1_header);
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$xtpl->assign("BLOCK3_HEADER", $block_3_header);
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$block_4 = getDetailBlockInformation("HelpDesk",4,$focus->column_fields);
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$block_4_header = getBlockTableHeader("LBL_TICKET_RESOLUTION");
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$xtpl->assign("BLOCK4", $block_4);
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$xtpl->assign("BLOCK4_HEADER", $block_4_header);
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$block_6 = getCommentInformation($_REQUEST['record']);
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if($block_6 != '')
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{
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$block_6_header = getBlockTableHeader("LBL_COMMENTS");
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$xtpl->assign("BLOCK6", $block_6);
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$xtpl->assign("BLOCK6_HEADER", $block_6_header);
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}
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$block_5 = getDetailBlockInformation("HelpDesk",5,$focus->column_fields);
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if(trim($block_5) != '')
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{
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$cust_fld = '<table width="100%" border="0" cellspacing="0" cellpadding="0" class="formOuterBorder">';
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$cust_fld .= '<tr><td>';
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$block_5_header = getBlockTableHeader("LBL_CUSTOM_INFORMATION");
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$cust_fld .= $block_5_header;
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$cust_fld .= '<table width="100%" border="0" cellspacing="1" cellpadding="0">';
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$cust_fld .= $block_5;
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$cust_fld .= '</table>';
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$cust_fld .= '</td></tr></table>';
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$cust_fld .= '<BR>';
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}
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$xtpl->assign("CUSTOMFIELD", $cust_fld);
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$permissionData = $_SESSION['action_permission_set'];
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if(isPermitted("HelpDesk",1,$_REQUEST['record']) == 'yes')
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{
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$xtpl->assign("EDITBUTTON","<td><input title=\"$app_strings[LBL_EDIT_BUTTON_TITLE]\" accessKey=\"$app_strings[LBL_EDIT_BUTTON_KEY]\" class=\"button\" onclick=\"this.form.return_module.value='HelpDesk'; this.form.return_action.value='DetailView'; this.form.return_id.value='".$_REQUEST['record']."'; this.form.action.value='EditView'\" type=\"submit\" name=\"Edit\" value=\"$app_strings[LBL_EDIT_BUTTON_LABEL]\"></td>");
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$xtpl->assign("DUPLICATEBUTTON","<td><input title=\"$app_strings[LBL_DUPLICATE_BUTTON_TITLE]\" accessKey=\"$app_strings[LBL_DUPLICATE_BUTTON_KEY]\" class=\"button\" onclick=\"this.form.return_module.value='HelpDesk'; this.form.return_action.value='DetailView'; this.form.isDuplicate.value='true'; this.form.action.value='EditView'\" type=\"submit\" name=\"Duplicate\" value=\"$app_strings[LBL_DUPLICATE_BUTTON_LABEL]\"></td>");
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}
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if(isPermitted("HelpDesk",2,$_REQUEST['record']) == 'yes')
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{
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$xtpl->assign("DELETEBUTTON","<td><input title=\"$app_strings[LBL_DELETE_BUTTON_TITLE]\" accessKey=\"$app_strings[LBL_DELETE_BUTTON_KEY]\" class=\"button\" onclick=\"this.form.return_module.value='HelpDesk'; this.form.return_action.value='ListView'; this.form.action.value='Delete'; return confirm('$app_strings[NTC_DELETE_CONFIRMATION]')\" type=\"submit\" name=\"Delete\" value=\"$app_strings[LBL_DELETE_BUTTON_LABEL]\"></td>");
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}
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$xtpl->assign("IMAGE_PATH", $image_path);
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$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
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$xtpl->assign("ID", $_REQUEST['record']);
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if(isPermitted("HelpDesk",8,'') == 'yes')
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{
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$xtpl->assign("MERGEBUTTON","<input title=\"$app_strings[LBL_MERGE_BUTTON_TITLE]\" accessKey=\"$app_strings[LBL_MERGE_BUTTON_KEY]\" class=\"button\" onclick=\"this.form.action.value='Merge';\" type=\"submit\" name=\"Merge\" value=\" $app_strings[LBL_MERGE_BUTTON_LABEL]\"></td>");
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require_once('modules/Users/UserInfoUtil.php');
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$wordTemplateResult = fetchWordTemplateList("HelpDesk");
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$tempCount = $adb->num_rows($wordTemplateResult);
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$tempVal = $adb->fetch_array($wordTemplateResult);
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for($templateCount=0;$templateCount<$tempCount;$templateCount++)
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{
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$optionString .="<option value=\"".$tempVal["filename"]."\">" .$tempVal["filename"] ."</option>";
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$tempVal = $adb->fetch_array($wordTemplateResult);
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}
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$xtpl->assign("WORDTEMPLATEOPTIONS","<td align=right> ".$app_strings['LBL_SELECT_TEMPLATE_TO_MAIL_MERGE']."<select name=\"mergefile\">".$optionString."</select>");
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}
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$xtpl->parse("main");
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$xtpl->out("main");
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//Security check for related list
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global $profile_id;
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$tab_per_Data = getAllTabsPermission($profile_id);
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$permissionData = $_SESSION['action_permission_set'];
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$focus->id = $_REQUEST['record'];
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getRelatedLists("HelpDesk",$focus);
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Get_Ticket_History();
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function getCommentInformation($ticketid)
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{
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global $adb;
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global $mod_strings;
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$sql = "select * from ticketcomments where ticketid=".$ticketid;
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$result = $adb->query($sql);
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$noofrows = $adb->num_rows($result);
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if($noofrows == 0)
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return '';
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$list .= '<div style="overflow: scroll;height:200;width:100%;">';
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for($i=0;$i<$noofrows;$i++)
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{
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if($adb->query_result($result,$i,'comments') != '')
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{
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$list .= '<div valign="top" width="70%"class="dataField">';
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$list .= nl2br($adb->query_result($result,$i,'comments'));
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$list .= '</div><div valign="top" width="20%" class="dataLabel"><font color=darkred>';
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$list .= $mod_strings['LBL_AUTHOR'].' : ';
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if($adb->query_result($result,$i,'ownertype') == 'user')
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$list .= getUserName($adb->query_result($result,$i,'ownerid'));
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else
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$list .= getCustomerName($ticketid);
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$list .= ' on '.$adb->query_result($result,$i,'createdtime').' ';
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$list .= '</font></div>';
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}
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}
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$list .= '</div>';
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return $list;
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}
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function getCustomerName($id)
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{
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global $adb;
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$sql = "select * from PortalInfo inner join troubletickets on troubletickets.parent_id = PortalInfo.id where troubletickets.ticketid=".$id;
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$result = $adb->query($sql);
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$customername = $adb->query_result($result,0,'user_name');
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return $customername;
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}
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//Constructing the Related Lists from here
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/*
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if($tab_per_Data[2] == 0)
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{
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if($permissionData[2][3] == 0)
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{
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$focus->get_opportunities($_REQUEST['record']);
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}
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}
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$focus->get_activities($_REQUEST['record']);
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if($tab_per_Data[8] == 0)
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{
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if($permissionData[8][3] == 0)
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{
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$focus->get_attachments($_REQUEST['record']);
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}
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}
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require_once('modules/Products/binaryfilelist.php');
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echo '<br><br>';
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echo '<table width="50%" cellpadding="0" cellspacing="0" border="0"><tbody><tr>';
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echo '<form border="0" action="index.php" method="post" name="form" id="form">';
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echo '<input type="hidden" name="module">';
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echo '<input type="hidden" name="mode">';
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echo '<input type="hidden" name="return_module" value="'.$currentModule.'">';
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echo '<input type="hidden" name="return_id" value="'.$productid.'">';
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echo '<input type="hidden" name="action">';
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echo '<td>';
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echo '<table cellpadding="0" cellspacing="0" border="0"><tbody><tr>
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<td class="formHeader" vAlign="top" align="left" height="20">
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<img src="' .$image_path. '/left_arc.gif" border="0"></td>
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<td class="formHeader" vAlign="middle" background="' . $image_path. '/header_tile.gif" align="left" noWrap width="100%" height="20">'.$mod_strings['LBL_ATTACHMENTS'].'</td>
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<td class="formHeader" vAlign="top" align="right" height="20">
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<img src="' .$image_path. '/right_arc.gif" border="0"></td>
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</tr></tbody></table>
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</td>';
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echo '<td> </td>';
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echo '<td> </td>';
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echo '<td valign="bottom"><input title="Attach File" accessyKey="F" class="button" onclick="this.form.action.value=\'upload\';this.form.module.value=\'Products\'" type="submit" name="button" value="'.$mod_strings['LBL_NEW_ATTACHMENT'].'"></td>';
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echo '<td width="50%"></td>';
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echo '</td></tr></form></tbody></table>';
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echo getAttachmentsList($productid, $theme);
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echo "<BR>\n";
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echo "<BR>\n";
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require_once('include/RelatedTicketListUtil.php');
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$list = getTicketList($productid, "Products", $image_path,$theme);
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echo $list;
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// Stick on the form footer
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echo get_form_footer();
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*/
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?>
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