retrieve_entity_info($_REQUEST['record'],"HelpDesk");
$focus->name=$focus->column_fields['ticket_title'];
}
if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') {
$focus->id = "";
}
//Added code for Error display in sending mail to assigned to user when ticket is created or updated.
if($_REQUEST['message'] != '' && $_REQUEST['message'] != 1 && $focus->column_fields['assigned_user_id'] != 0)
{
$error_message = 'Mail could not be sent to "Assigned To" user. ';
if(@strstr($_REQUEST['message'],'Language string failed to load: connect_host'))
$error_message .= 'Please check the mail server.';
elseif(@strstr($_REQUEST['message'],'Language string failed to load: recipients_failed'))
$error_message .= 'Please check the "Assigned to" email id.';
$error_message .= ' " .$tempVal["filename"] ." ";
$tempVal = $adb->fetch_array($wordTemplateResult);
}
$xtpl->assign("WORDTEMPLATEOPTIONS"," ".$app_strings['LBL_SELECT_TEMPLATE_TO_MAIL_MERGE']."".$optionString." ");
}
$xtpl->parse("main");
$xtpl->out("main");
//Security check for related list
global $profile_id;
$tab_per_Data = getAllTabsPermission($profile_id);
$permissionData = $_SESSION['action_permission_set'];
$focus->id = $_REQUEST['record'];
getRelatedLists("HelpDesk",$focus);
Get_Ticket_History();
function getCommentInformation($ticketid)
{
global $adb;
global $mod_strings;
$sql = "select * from ticketcomments where ticketid=".$ticketid;
$result = $adb->query($sql);
$noofrows = $adb->num_rows($result);
if($noofrows == 0)
return '';
$list .= '';
for($i=0;$i<$noofrows;$i++)
{
if($adb->query_result($result,$i,'comments') != '')
{
$list .= '
';
$list .= nl2br($adb->query_result($result,$i,'comments'));
$list .= '
';
$list .= $mod_strings['LBL_AUTHOR'].' : ';
if($adb->query_result($result,$i,'ownertype') == 'user')
$list .= getUserName($adb->query_result($result,$i,'ownerid'));
else
$list .= getCustomerName($ticketid);
$list .= ' on '.$adb->query_result($result,$i,'createdtime').' ';
$list .= '
';
}
}
$list .= '