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135 lines
5.1 KiB
135 lines
5.1 KiB
2 months ago
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<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once('include/database/PearDatabase.php');
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require_once('HelpDeskUtil.php');
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require_once('XTemplate/xtpl.php');
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require_once('include/utils.php');
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global $app_strings;
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global $app_list_strings;
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global $mod_strings;
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global $current_user;
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global $adb;
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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require_once($theme_path.'layout_utils.php');
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$xtpl=new XTemplate ('modules/HelpDesk/CreateTicket.html');
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$xtpl->assign("MOD", $mod_strings);
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$xtpl->assign("APP", $app_strings);
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if(isset($_REQUEST['return_module'])) $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']);
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if(isset($_REQUEST['return_action'])) $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']);
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if(isset($_REQUEST['return_id'])) $xtpl->assign("RETURN_ID", $_REQUEST['return_id']);
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$xtpl->assign("THEME", $theme);
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$xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
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$result = get_group_options();
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$nameArray = $adb->fetch_array($result);
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$GROUP_SELECT_OPTION = '<select name="assigned_group_name">';
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$GROUP_SELECT_OPTION .='<option value=none>none</option>';
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do
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{
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$groupname=$nameArray["name"];
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$GROUP_SELECT_OPTION .= '<option value=';
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$GROUP_SELECT_OPTION .= $groupname;
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$GROUP_SELECT_OPTION .= '>';
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$GROUP_SELECT_OPTION .= $nameArray["name"];
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$GROUP_SELECT_OPTION .= '</option>';
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}while($nameArray = $adb->fetch_array($result));
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$GROUP_SELECT_OPTION .= ' </select>';
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$picklistval = '';
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$xtpl->assign("ASSIGNED_USER_GROUP_OPTIONS",getComboValues("assigned_group_name","groups","name","1",$picklistval));
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//Assigning the combo values
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$xtpl->assign("PRIORITYOPTIONS",getComboValues("priority","troubleticketpriorities","priority","1",$picklistval));
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$xtpl->assign("STATUSOPTIONS",getComboValues("status","troubleticketstatus","status","1",'Open'));
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$xtpl->assign("CATEGORYOPTIONS",getComboValues("category","troubleticketcategories","category","1",$picklistval));
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//$xtpl->assign("JAVASCRIPT", get_set_focus_js().get_validate_record_js());
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//$xtpl->assign("ID", $focus->id);
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//if (isset($focus->account_name)) $xtpl->assign("ACCOUNT_NAME", $focus->account_name);
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//$xtpl->assign("ACCOUNT_ID", $focus->account_id);
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//$xtpl->assign("CONTACT_ID", $focus->contact_id);
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//if (isset($focus->name)) $xtpl->assign("NAME", $focus->name);
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//else $xtpl->assign("NAME", "");
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//$xtpl->assign("DATE_ENTERED", $focus->date_entered);
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//$xtpl->assign("NUMBER", $focus->number);
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//$xtpl->assign("DESCRIPTION", $focus->description);
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if($_REQUEST['return_module']!='HelpDesk')
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{
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$returnid=$_REQUEST['return_id'];
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$returnmodule=$_REQUEST['return_module'];
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if($returnmodule=='Accounts')
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{
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$tablename='accounts';
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$name='name';
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$selected='ACCOUNTSELECTED';
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}
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if($returnmodule=='Opportunities')
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{
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$tablename='opportunities';
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$name='name';
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$selected='OPPORTUNITYSELECTED';
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}
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if($returnmodule=='Products')
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{
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$tablename='products';
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$name='productname';
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$selected='PRODUCTSELECTED';
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}
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if($returnmodule=='Contacts')
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{
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$sql="select * from contacts where id='".$_REQUEST['contact_id']."'";
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$result=$adb->query($sql);
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$firstname=$adb->query_result($result,0,'first_name');
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$lastname=$adb->query_result($result,0,'last_name');
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$xtpl->assign("CONTACT_NAME",$firstname.' '.$lastname);
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$entityname='';
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$returnid=$_REQUEST['contact_id'];
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}
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else
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{
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$query="select * from ".$tablename." where id = '".$returnid."'";
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$rs=$adb->query($query);
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$entityname=$adb->query_result($rs,0,$name);
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}
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$xtpl->assign("ENTITYNAME",$entityname);
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$xtpl->assign("PARENT_ID",$returnid);
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$xtpl->assign("PARENT_TYPE",$returnmodule);
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$xtpl->assign("CONTACT_ID",$returnid);
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$xtpl->assign($selected,'selected');
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}
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if ($focus->assigned_user_id == '' && (!isset($focus->id) || $focus->id=0)) $focus->assigned_user_id = $current_user->id;
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$xtpl->assign("ASSIGNED_USER_OPTIONS", get_select_options_with_id(get_user_array(TRUE, "Active", $focus->assigned_user_id), $focus->assigned_user_id));
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$xtpl->assign("STATUS_OPTIONS", get_select_options_with_id($app_list_strings['case_status_dom'], $focus->status));
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$ticketid;
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//Updating the Custom Field
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$xtpl->assign("CALENDAR_LANG", "en");$xtpl->assign("CALENDAR_DATEFORMAT", parse_calendardate($app_strings['NTC_DATE_FORMAT']));
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$xtpl->assign("ESTIMATED_FINISHING_DATE", $focus->estimated_finishing_date);
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$xtpl->assign("ESTIMATED_FINISHING_TIME", $focus->estimated_finishing_time);
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require_once('include/CustomFieldUtil.php');
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$custfld = CustomFieldEditView($ticketid, "HelpDesk", "ticketcf", "ticketid", $app_strings, $theme);
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$xtpl->assign("CUSTOMFIELD", $custfld);
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if ($focus->send_mail == 'on') $xtpl->assign("SEND_MAIL", "checked");
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$xtpl->parse("main");
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$xtpl->out("main");
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?>
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