assign("MOD", $mod_strings); $xtpl->assign("APP", $app_strings); if(isset($_REQUEST['return_module'])) $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']); if(isset($_REQUEST['return_action'])) $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']); if(isset($_REQUEST['return_id'])) $xtpl->assign("RETURN_ID", $_REQUEST['return_id']); $xtpl->assign("THEME", $theme); $xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']); $result = get_group_options(); $nameArray = $adb->fetch_array($result); $GROUP_SELECT_OPTION = ''; $GROUP_SELECT_OPTION .='none'; do { $groupname=$nameArray["name"]; $GROUP_SELECT_OPTION .= ''; $GROUP_SELECT_OPTION .= $nameArray["name"]; $GROUP_SELECT_OPTION .= ''; }while($nameArray = $adb->fetch_array($result)); $GROUP_SELECT_OPTION .= ' '; $picklistval = ''; $xtpl->assign("ASSIGNED_USER_GROUP_OPTIONS",getComboValues("assigned_group_name","groups","name","1",$picklistval)); //Assigning the combo values $xtpl->assign("PRIORITYOPTIONS",getComboValues("priority","troubleticketpriorities","priority","1",$picklistval)); $xtpl->assign("STATUSOPTIONS",getComboValues("status","troubleticketstatus","status","1",'Open')); $xtpl->assign("CATEGORYOPTIONS",getComboValues("category","troubleticketcategories","category","1",$picklistval)); //$xtpl->assign("JAVASCRIPT", get_set_focus_js().get_validate_record_js()); //$xtpl->assign("ID", $focus->id); //if (isset($focus->account_name)) $xtpl->assign("ACCOUNT_NAME", $focus->account_name); //$xtpl->assign("ACCOUNT_ID", $focus->account_id); //$xtpl->assign("CONTACT_ID", $focus->contact_id); //if (isset($focus->name)) $xtpl->assign("NAME", $focus->name); //else $xtpl->assign("NAME", ""); //$xtpl->assign("DATE_ENTERED", $focus->date_entered); //$xtpl->assign("NUMBER", $focus->number); //$xtpl->assign("DESCRIPTION", $focus->description); if($_REQUEST['return_module']!='HelpDesk') { $returnid=$_REQUEST['return_id']; $returnmodule=$_REQUEST['return_module']; if($returnmodule=='Accounts') { $tablename='accounts'; $name='name'; $selected='ACCOUNTSELECTED'; } if($returnmodule=='Opportunities') { $tablename='opportunities'; $name='name'; $selected='OPPORTUNITYSELECTED'; } if($returnmodule=='Products') { $tablename='products'; $name='productname'; $selected='PRODUCTSELECTED'; } if($returnmodule=='Contacts') { $sql="select * from contacts where id='".$_REQUEST['contact_id']."'"; $result=$adb->query($sql); $firstname=$adb->query_result($result,0,'first_name'); $lastname=$adb->query_result($result,0,'last_name'); $xtpl->assign("CONTACT_NAME",$firstname.' '.$lastname); $entityname=''; $returnid=$_REQUEST['contact_id']; } else { $query="select * from ".$tablename." where id = '".$returnid."'"; $rs=$adb->query($query); $entityname=$adb->query_result($rs,0,$name); } $xtpl->assign("ENTITYNAME",$entityname); $xtpl->assign("PARENT_ID",$returnid); $xtpl->assign("PARENT_TYPE",$returnmodule); $xtpl->assign("CONTACT_ID",$returnid); $xtpl->assign($selected,'selected'); } if ($focus->assigned_user_id == '' && (!isset($focus->id) || $focus->id=0)) $focus->assigned_user_id = $current_user->id; $xtpl->assign("ASSIGNED_USER_OPTIONS", get_select_options_with_id(get_user_array(TRUE, "Active", $focus->assigned_user_id), $focus->assigned_user_id)); $xtpl->assign("STATUS_OPTIONS", get_select_options_with_id($app_list_strings['case_status_dom'], $focus->status)); $ticketid; //Updating the Custom Field $xtpl->assign("CALENDAR_LANG", "en");$xtpl->assign("CALENDAR_DATEFORMAT", parse_calendardate($app_strings['NTC_DATE_FORMAT'])); $xtpl->assign("ESTIMATED_FINISHING_DATE", $focus->estimated_finishing_date); $xtpl->assign("ESTIMATED_FINISHING_TIME", $focus->estimated_finishing_time); require_once('include/CustomFieldUtil.php'); $custfld = CustomFieldEditView($ticketid, "HelpDesk", "ticketcf", "ticketid", $app_strings, $theme); $xtpl->assign("CUSTOMFIELD", $custfld); if ($focus->send_mail == 'on') $xtpl->assign("SEND_MAIL", "checked"); $xtpl->parse("main"); $xtpl->out("main"); ?>