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If you shared an image, the cause is usually that you do not have the recent version of this app, or that the app has not refreshed the service code underneath. To fix this, first make sure you have latest version by comparing your version at the bottom of "Help" with the version at the bottom of https://timesafari.app/help in a browser. After that, it may eventually work, but you can speed up the process by clearing your data cache (in the browser on mobile, even if you installed it) and/or reinstalling the app (after backing up all your data, of course).