Because my personal relationship with Lifting Chain (a number individuals from clerks to executives) was much more resilient than any single employee, I mailed a friendly letter to Ron explaining the ailment. I told him that my relationship was with the store, and not the brand. I also mentioned my head on customer retention as well as a couple of other thoughts and feelings. I did not question to take action, however informed him about the behaviour of any one of his operators.
Having the tools and understanding how to use them are two very something more important. For many people wielding a spanner is an unfamiliar if not totally alien experience (and being told