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17 lines
4.7 KiB
17 lines
4.7 KiB
pwgsc&abiron&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N
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0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019
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&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.
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&?xxx?xxx?2?xxx?xxx::&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx::&?0?xxx?xxx?xxx?xxx?5?xxx?7?xxx?xxx?10?11::&?xxx?xxx?xxx?3?xxx::Our+client+departments+upgrade+to+new+software+much+quicker+then+PWGSC.++We+have+an+outdate+operating+system+and+Office+Suite+that+few+of+our+clients+use.++Application+testing+requires+testing+using+environments+that+simulate+the+client+departments+we+service+and+this+is+not+possible+in+PWGSC+where+we+are+always+many+releases+behind+other+departments.++We+rely+on+and+have+to+pay+for+NCS+to+do+testing+in+other+operating+systems.++XP+is+a+major+issue+as+PWGSC+is+forbidden+to+use+the+operating+system+and+some+of+our+clients+are+upgrading.++We+are++unable+to+test+our+application+due+to+restrictions+in+PWGSC+on+XP+installation+and+will+soon+have+clients+using+our+software+in+an+untested+environment+with+insufficient+time+to+respond+to+the+need+to+change.++NCS+needs+to+understand+that+we+develop+software+for+installation+in+other+client+departments+no+just+PWGSC+offices.++Perhaps+a+test+lab+where+deviations+from+the+PWGSC+office+infrastructure+are+available.&?xxx?xxx?xxx?xxx?4::For+testing+mission+critical+systems,+we+receive+little+or+no+notice.++No+notice+when+NCS+decides+on+our+behalf+that+an+upgrade+will+not+affect+our+application+and+little++notice+when+our+employees+have+to+come+in+on+the+week+end+and+test.++NCS+should+publish+a+plan+of+upgrades+so+we+can+all+be+aware+of+the+upcoming+changes+and+plan+for+them.++Again,+NCS+briefs+senior+management+committees+but+little+effort+is+made+to+brief+the+Director%27s+level.++The+assumption+of+%22top+down+communications%22+is+not+an+effective+way+to+retain+client+relations+and+is+in+fact+contrary+to+other+types+of+services+where+the+working+level+is+part+of+the+decision+making+process+and+directors+can+brief+their+senior+management+before+a+presentation+is+made+at+that+level.+NCS+is+the+only+organization+that+I+know+of+in+PWGSC+that+starts+their+communications+at+the+top.++NCS+should+make+better+use+of+the+GOS+Office+Automation+Committee+in+their+communications.&?xxx?xxx?xxx?3?xxx::We+need+a+testing+platform+for+windows+XP+so+we+can+test+our+application+before+a+client+department+does+it+for+us.++We+have+a+one+year+lead+time+to+build+in+any+changes+and+need+a+lab+for+testing+our+application+with+such+non+PWGSC+standard+operating+systems.++&?xxx?xxx?xxx?3?xxx::More+effort+should+be+made+to+identify+a+PWGSC+approach+for+common+servcies+(ie%3A+EAA+and+file+transfer).++It+seems+that+new+products+are+picked+at+random+and+as+soon+as+we+incorporate+one+into+our+application,+NCS+no+longer+wants+to+support+it+and+have+selected+a+new+product.++This+has+made+economies+of+scale+(and+cost+sharing)+non+existent+as+different+applications+use+diffentent+solutions.++The+Office+infrastructure+needs+to+be+upgraded+to+at+least+Windows+2000+and+a+better+suite.++Few+people+are+using+WordPro+as+it+is+outdated+by+todays+standards+and+files+cannot+be+shared+with+client+departments+that+use+MS+Office.&?0?xxx?xxx?xxx?xxx::This+will+help+communications,+but+requires+the+Manager+to+keep+up+to+date+on+all+NCS+activities+and+be+sure+to+brief+their+clients.&?0?xxx?xxx?xxx?xxx::Improvements+seen+in+the+area+of+operational+planning+and+cost+estimation.++The+area+of+Service+Level+agreements+once+again+seems+to+be+discussed+only+at+the+Senior+Management+level+with+the+Directors+finding+out+only+after+a+decision+is+made.&Costing+improvements+are+a+must.++NCS+representatives+that+provide+Change+Request+Costing+need+to+be+better+trained+on+full+cost+disclosure.++They+need+to+not+only+include+the+cost+of+the+change+but+also+identify+ongoing+operational+costs+that+will+be+added+to+the+NCS+operational+plan.%0D%0A%0D%0APlans+of+infrastructure+upgrades+should+be+established+and+publicized.%0D%0A%0D%0ADetailed+NCS+Operational+Planning+estimates+should+include+a+review+by+GOS+directors/managers+before+they+are+put+in+the+GOS/GTIS+plan+and+submitted+to+senior+management+(like+AMS+approach).++::&?0?xxx?xxx?xxx?xxx::&?0?xxx?xxx::&?xxx?xxx?xxx?xxx?xxx?xxx?6::
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Not Scored by Definition
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