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21 lines
5.4 KiB
21 lines
5.4 KiB
id&qtp&qim&qil&qtx&qca&qia&qrm&qnxt&qprv&qalb&subj&wght&pts&flr&ded&layout&qfixed&qptsbyans&flags
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custsat1.001&mcs&0&N&Does ACTS provide an information technology Infrastructure and Services that meet your business needs?&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&n&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory:
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custsat1.002&nrt&0&Y&Please provide details for your answer to the previous question, especially if you responded below satisfactory.&&&&&&&.0&&&&&1&&&N.
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custsat1.003&mcm&0&N&Are there any areas of ACTS Infrastructure/Service Delivery that you would like to single out as exceeding your overall expectations? <br><br><i>Pick as many as apply:</i>&&Mainframe;OA/Mail;AS400/UNIX/NT Cross Platform;Web Hosting;Mid Range (NCR);Network;Print;Database;Service Desk Office Systems;Service Desk;Client Relations;Disaster Recovery;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer:
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custsat1.004&mcm&0&N&Are there any areas of ACTS Infrastructure / Service Delivery that you would like to single out as <b>NOT</b> meeting your overall expectations?<br><br><i>Pick as many as apply:</i>&&Mainframe;OA/Mail;AS400/UNIX/NT Cross Platform;Web Hosting;Mid Range (NCR);Network;Print;Database;Service Desk Office Systems;Service Desk;Client Relations;Disaster Recovery;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer as to why these items did not meet your expectations:
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custsat1.005&nrt&0&Y&Please provide details for your answer to the previous question as to why these items did not meet your expectations.&800&&&&&&.0&&&&&1&&&N.
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custsat1.006&mcs&0&N&The next four questions deal with the IT environment. <br><br>The IT environment is ever changing as aging infrastructures and increasing business volumes require decisions and actions on replacement hardware and software. Please rate your overall satisfaction regarding the following 4 areas:<br><br><b><li>Provides platforms that meet your strategic business requirements</b> <br>&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory:
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custsat1.007&mcs&0&N&IT environment (continued): Please rate your overall satisfaction with the following:<br><br><b><li>Communication of changes to the Infrastructure / Services</b>&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory.
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custsat1.008&mcs&0&N&IT environment (continued): Please rate your overall satisfaction with the following:<br><br><b><li>Management of hardware and or software roll-outs</b>&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory:
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custsat1.009&mcs&0&N&IT environment (continued): Please rate your overall satisfaction with the following:<br><br><b><li>Maintains currency of infrastructure</b>&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer especially if you responded below satisfactory:
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custsat1.010&nrt&0&Y&Please provide details for your answer to any of the previous four questions, especially if you responded below satisfactory.&800&&&&&&.0&&&&&1&&&N.
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custsat1.011&mcs&0&N&ACTS has recently moved to a Customer Relationship Manager (CRM) model which provides you with a single point of contact within ACTS. Do you feel this is a positive step towards maintaining or improving ACTS relationships with you the customer?&&Positive Influence;No Difference;Too Early to Tell;Unclear on Model;Negative Influence;&&&&n&.0&&&&&1&&&Y.Please provide details for your answer to the previous question, especially if you responded with <i>Negative Influence</i>:
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custsat1.012&nrt&0&Y&Please provide details for your answer to the previous question, especially if you responded with <i>Negative Influence</i>.&800&&&&&&.0&&&&&1&&&N.
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custsat1.013&mcs&0&N&Please indicate your overall satisfaction with ACTS client representation: <i>(Includes Client Communication, Reporting, Dispute resolution, Cooperation, Service Agreements)</i>&&Excellent;Good;Satisfactory;Needs Improvement;Unsatisfactory;&&&&n&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory:
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custsat1.014&nrt&0&Y&Please provide details for your answer to the previous question, especially if you responded below satisfactory.&800&&&&&&.0&&&&&1&&&N.
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custsat1.015&nrt&0&N&Are there any areas not covered in this survey that you would like to provide feedback to ACTS on?&800&&&&&&.0&&&&N.
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custsat1.016&mcs&0&N&Do you find this survey effective in rating ACTS as a service delivery organization?&&Excellent;Good;Satisfactory;Needs Improvement ;Unsatisfactory;&&&&a&.0&&&&&1&&&Y.Please provide details for your answer, especially if you responded below satisfactory:
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custsat1.017&nrt&0&Y&Please provide details for your answer to the previous question, especially if you responded below satisfactory.&800&&&&&&.0&&&&&1&&&N.
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custsat1.018&mcs&0&N&How often should ACTS do Customer Satisfaction Surveys?&&Once a year;Twice a year;Quarterly;;&&&&n&.0&&&&N.
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custsat1.019&mcs&0&&How many years has ACTS been providing you with services?&&One year or less;2-4 years;3-6 years;7-9 years;10-14 years;15-19 years;20 years or more;&&&&a&.0&&&&N.
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custsat1.020&esa&0&Y&why&1;2;3&&&&&&undefined.0&&&&&1&&&N.
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