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<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
********************************************************************************/
include_once('config.php');
require_once('include/logging.php');
require_once('include/database/PearDatabase.php');
require_once('data/SugarBean.php');
class HelpDesk extends SugarBean {
var $table_name = "troubletickets";
function HelpDesk() {
$this->log = LoggerManager::getLogger('helpdesk');
$this->db = new PearDatabase();
}
var $new_schema = true;
function create_tables () {
global $app_strings;
/*
$query = 'CREATE TABLE '.$this->table_name.' ( ';
$query .='id int(11) NOT NULL auto_increment,groupname varchar (100),contact_id varchar(100),priority varchar(150),status varchar(150),parent_id varchar(100),parent_type varchar(25),category varchar(150),title varchar(255) NOT NULL ,description text,update_log text,version_id int(11),date_created datetime,date_modified datetime,assigned_user_id varchar(100) NOT NULL,deleted tinyint(1) NOT NULL default 0,PRIMARY KEY (id))';
$this->log->info($query);
mysql_query($query) or die($app_strings['ERR_CREATING_TABLE'].mysql_error());
$this->create_index("create index idx_troubletickets on troubletickets (id)");
$table_name="products";
$query = 'CREATE TABLE '.$table_name.' ( ';
$query .='id int(11) NOT NULL auto_increment ';
$query .=', productname varchar (50) NOT NULL';
$query .=', category varchar (40),product_description text,qty_per_unit int (11) NOT NULL default 0, unit_price double ,weight double,pack_size int , cost_factor int ,commissionrate double , commissionmethod varchar(50), discontinued tinyint(1), deleted tinyint(1) NOT NULL default 0, PRIMARY KEY (id))';
$this->log->info($query);
mysql_query($query) or die($app_strings['ERR_CREATING_TABLE'].mysql_error());
$this->create_index("create index idx_products on products(id)");
//primary key will be rolename and tabid
$table_name="faq";
$query = 'CREATE TABLE '.$table_name.' ( ';
$query .=' id int(11) NOT NULL auto_increment,
question text NOT NULL default "",
answer text,
category varchar(100) NOT NULL,
author_id varchar(100) NOT NULL,
date_modified datetime NOT NULL,
comments text,
deleted tinyint(1) NOT NULL default 0,
PRIMARY KEY (id))';
$this->log->info($query);
mysql_query($query) or die($app_strings['ERR_CREATING_TABLE'].mysql_error());
// Create the indexes
$this->create_index("create index idx_faq on faq (id)");
$table_name="faqcategories";
//primary key will be rolename,tabid and actionname
$query = 'CREATE TABLE '.$table_name.' ( ';
$query .=' category_name varchar(60) NOT NULL,
PRIMARY KEY (category_name))';
$this->log->info($query);
mysql_query($query) or die($app_strings['ERR_CREATING_TABLE'].mysql_error()); */
$this->db->query("insert into faqcategories values('General')");
/*
mysql_query(" CREATE TABLE troubleticketcategories (
category varchar(100) NOT NULL default '',
PRIMARY KEY (category)
)")or die(mysql_errno() . " " . mysql_error());
$this->log->info($query); */
$this->db->query("insert into ticketcategories values('Big Problem')");
$this->db->query("insert into ticketcategories values('Small Problem')");
$this->db->query("insert into ticketcategories values('Other Problem')");
/*mysql_query(" CREATE TABLE troubleticketpriorities (
priority varchar(100) NOT NULL default '',
PRIMARY KEY (priority)
)")or die(mysql_errno() . " " . mysql_error());
$this->log->info($query);*/
$this->db->query("insert into ticketpriorities values('Low')");
$this->db->query("insert into ticketpriorities values('Medium')");
$this->db->query("insert into ticketpriorities values('High')");
$this->db->query("insert into ticketpriorities values('Critical')");
/*mysql_query(" CREATE TABLE troubleticketstatus (
status varchar(60) NOT NULL default '',
PRIMARY KEY (status)
)")or die(mysql_errno() . " " . mysql_error());
$this->log->info($query);*/
$this->db->query("insert into ticketstatus values('Open')");
$this->db->query("insert into ticketstatus values('In Progress')");
$this->db->query("insert into ticketstatus values('Wait For Response')");
$this->db->query("insert into ticketstatus values('Closed')");
/*mysql_query(" CREATE TABLE troubleticketstracktime (
ticket_id int(11) not null,
supporter_id int(11) not null,
minutes int(11) default 0,
date_logged int(11) NOT NULL default 0
)")or die(mysql_errno() . " " . mysql_error());
$this->log->info($query);
$this->create_index("create index idx_troubleticketstracktime on troubleticketstracktime (ticket_id)");*/
}
function drop_tables () {
/*
$query = 'DROP TABLE IF EXISTS '.$this->table_name;
$this->log->info($query);
mysql_query($query);
$table_name="user2role";
$query = 'DROP TABLE IF EXISTS '.$table_name;
$this->log->info($query);
mysql_query($query);
$table_name="role2tab";
$query = 'DROP TABLE IF EXISTS '.$table_name;
$this->log->info($query);
mysql_query($query);
$table_name="role2action";
$query = 'DROP TABLE IF EXISTS '.$table_name;
$this->log->info($query);
mysql_query($query);
$table_name="groups";
$query = 'DROP TABLE IF EXISTS '.$table_name;
$this->log->info($query);
mysql_query($query);
$table_name="users2group";
$query = 'DROP TABLE IF EXISTS '.$table_name;
$this->log->info($query);
mysql_query($query);
*/
}
function get_summary_text()
{
return "$this->name";
}
}
?>