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170 lines
8.8 KiB
170 lines
8.8 KiB
<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once($theme_path.'layout_utils.php');
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global $theme;
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global $current_language;
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$current_module_strings = return_module_language($current_language, 'HelpDesk');
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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/*
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//Setting the start value
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//Setting the start to end counter
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$start=1;
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$starttoendvaluecounter = $list_max_entries_per_page - 1;
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echo 'start to end counter : '.$starttoendvaluecounter;
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//Setting the ending value
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if($noofrows > $list_max_entries_per_page)
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{
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$end = $start + $starttoendvaluecounter;
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if($end > $noofrows)
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{
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$end = $noofrows;
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}
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$startvalue = 1;
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$remainder = $noofrows % $list_max_entries_per_page;
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if($remainder > 0)
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{
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$endval = $noofrows - $remainder + 1;
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}
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elseif($remainder == 0)
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{
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$endval = $noofrows - $starttoendvaluecounter;
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}
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}
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else
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{
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$end = $noofrows;
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}
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//Setting the next and previous value
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if(isset($_REQUEST['start']) && $_REQUEST['start'] != '')
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{
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$tempnextstartvalue = $_REQUEST['start'] + $list_max_entries_per_page;
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if($tempnextstartvalue <= $noofrows)
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{
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$nextstartvalue = $tempnextstartvalue;
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}
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$tempprevvalue = $_REQUEST['start'] - $list_max_entries_per_page;
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if($tempprevvalue > 0)
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{
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$prevstartvalue = $tempprevvalue;
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}
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}
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else
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{
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if($noofrows > $list_max_entries_per_page)
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{
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$nextstartvalue = $list_max_entries_per_page + 1;
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}
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}
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*/
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//$search_query="select troubletickets.ticketid,contact_id,priority,troubletickets.status,category,troubletickets.title,troubletickets.description,update_log,version_id,crmentity.createdtime,crmentity.modifiedtime, contactdetails.firstname,contactdetails.lastname,users.user_name from troubletickets inner join users on users.id=crmentity.smownerid left join contactdetails on troubletickets.contact_id=contactdetails.contactid left join seticketsrel on seticketsrel.ticketid=troubletickets.ticketid inner join crmentity on crmentity.crmid=troubletickets.ticketid and crmentity.smownerid=".$current_user->id." and crmentity.deleted=0";
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$search_query="select troubletickets.ticketid,parent_id,priority,troubletickets.status,category,troubletickets.title,troubletickets.description,update_log,version_id,crmentity.createdtime,crmentity.modifiedtime, contactdetails.firstname,contactdetails.lastname, account.accountid, account.accountname, users.user_name from troubletickets inner join crmentity on crmentity.crmid= troubletickets.ticketid inner join users on users.id=crmentity.smownerid left join contactdetails on troubletickets.parent_id=contactdetails.contactid left join account on account.accountid=troubletickets.parent_id left join seticketsrel on seticketsrel.ticketid=troubletickets.ticketid where crmentity.smownerid=".$current_user->id." and crmentity.deleted=0 and troubletickets.status <> 'Closed' ORDER BY createdtime DESC";
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$resultcount = $adb->num_rows($adb->query($search_query));
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$tktresult = $adb->limitquery($search_query,0,5);
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$ticketListheader = get_form_header($current_module_strings['LBL_MY_TICKETS'], "", false );
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echo "<br>";
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$list.=$ticketListheader;
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$list.='<table width=100% cellpadding="0" cellspacing="0" border="0">';
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//$list.='<!-- BEGIN: list_nav_row -->';
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//$list.='<tr height="20"> <td COLSPAN="15" class="listFormHeaderLinks">';
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//$list.='<table border="0" cellpadding="0" cellspacing="0" width="100%">';
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//$list.='<tr> <td align="right">[ Start ] [ Prev ] [ Next ] [ End ] </td>';
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//$list.='</tr> </table></td></tr>';
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//$list.='<!-- END: list_nav_row -->';
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$list.='<tr height=20> ';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['LBL_TICKET_ID'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['LBL_SUBJECT'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['Related To'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['LBL_STATUS'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['LBL_CREATED_DATE'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<td class="moduleListTitle" height="21" style="padding:0px 3px 0px 3px;">'.$current_module_strings['LBL_ASSIGNED_TO'].'</td>';
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$list.='<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list.='<tr>';
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for ($i=0; $i<$adb->num_rows($tktresult); $i++)
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{
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if (($i%2)==0)
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$list .= '<tr height=20 class=evenListRow>';
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else
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$list .= '<tr height=20 class=oddListRow>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$ticketid = $adb->query_result($tktresult,$i,"ticketid");
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$list .= '<td style="padding:0px 3px 0px 3px;">'.$ticketid.'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$subject = '<a href="index.php?action=DetailView&module=HelpDesk&record='.$adb->query_result($tktresult,$i,"ticketid").'">'.$adb->query_result($tktresult,$i,"title").'</a>';
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$list .= '<td style="padding:0px 3px 0px 3px;">'.$subject.'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$parent_id = $adb->query_result($tktresult,$i,"parent_id");
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$parent_name = '';
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if($parent_id != '' && $parent_id != NULL)
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{
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$parent_name = getParentLink($parent_id);
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}
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$list .= '<td style="padding:0px 3px 0px 3px;">'.$parent_name.'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list .= '<td style="padding:0px 3px 0px 3px;">'.$adb->query_result($tktresult,$i,"status").'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list .= '<td style="padding:0px 3px 0px 3px;">'.getDisplayDate($adb->query_result($tktresult,$i,"createdtime")).'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list .= '<td style="padding:0px 3px 0px 3px;">'.$adb->query_result($tktresult,$i,"user_name").'</td>';
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$list .= '<td WIDTH="1" class="blackLine" NOWRAP><IMG SRC="'.$image_path.'blank.gif"></td>';
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$list .= '</tr>';
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}
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if($resultcount > 5)
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$list .= '</td></tr><tr><td colspan="11"> </td><td align="right"><a href="index.php?action=index&module=HelpDesk&query=true&my_open_tickets=true">'.$current_module_strings['LBL_MORE'].'... </a></td></tr>';
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$list.='<tr><td COLSPAN="15" class="blackLine"><IMG SRC="'.$image_path.'blank.gif"></td></tr></table>';
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echo $list;
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function getParentLink($parent_id)
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{
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global $adb;
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$sql = "select setype from crmentity where crmid=".$parent_id;
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$parent_module = $adb->query_result($adb->query($sql),0,'setype');
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if($parent_module == 'Contacts')
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{
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$sql = "select firstname,lastname from contactdetails where contactid=".$parent_id;
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$parentname = $adb->query_result($adb->query($sql),0,'firstname');
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$parentname .= ' '.$adb->query_result($adb->query($sql),0,'lastname');
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$parent_name = '<a href="index.php?action=DetailView&module='.$parent_module.'&record='.$parent_id.'">'.$parentname.'</a>';
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}
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if($parent_module == 'Accounts')
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{
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$sql = "select accountname from account where accountid=".$parent_id;
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$parentname = $adb->query_result($adb->query($sql),0,'accountname');
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$parent_name = '<a href="index.php?action=DetailView&module='.$parent_module.'&record='.$parent_id.'">'.$parentname.'</a>';
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}
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return $parent_name;
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}
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?>
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