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482 lines
16 KiB
482 lines
16 KiB
<?php
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/*********************************************************************************
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* The contents of this file are subject to the SugarCRM Public License Version 1.1.2
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* ("License"); You may not use this file except in compliance with the
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* License. You may obtain a copy of the License at http://www.sugarcrm.com/SPL
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* Software distributed under the License is distributed on an "AS IS" basis,
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* WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License for
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* the specific language governing rights and limitations under the License.
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* The Original Code is: SugarCRM Open Source
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* The Initial Developer of the Original Code is SugarCRM, Inc.
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc.;
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* All Rights Reserved.
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* Contributor(s): ______________________________________.
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********************************************************************************/
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/*********************************************************************************
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* $Header: vtiger_crm/sugarcrm/modules/Cases/Case.php,v 1.3 2004/10/29 09:55:09 jack Exp $
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* Description: TODO: To be written.
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc.
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* All Rights Reserved.
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* Contributor(s): ______________________________________..
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********************************************************************************/
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include_once('config.php');
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require_once('include/logging.php');
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require_once('include/database/PearDatabase.php');
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require_once('data/SugarBean.php');
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require_once('modules/Contacts/Contact.php');
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require_once('modules/Tasks/Task.php');
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require_once('modules/Notes/Note.php');
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require_once('modules/Calls/Call.php');
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require_once('modules/Emails/Email.php');
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require_once('include/utils.php');
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// Case is used to store customer information.
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class aCase extends SugarBean {
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var $log;
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var $db;
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// Stored fields
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var $id;
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var $date_entered;
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var $date_modified;
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var $modified_user_id;
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var $assigned_user_id;
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var $number;
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var $description;
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var $name;
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var $status;
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// These are related
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var $account_name;
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var $account_id;
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var $contact_id;
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var $task_id;
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var $note_id;
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var $meeting_id;
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var $call_id;
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var $email_id;
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var $assigned_user_name;
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var $table_name = "cases";
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var $rel_account_table = "accounts_cases";
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var $rel_contact_table = "contacts_cases";
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var $object_name = "Case";
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var $column_fields = Array("id"
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, "name"
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, "number"
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, "account_name"
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, "account_id"
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, "date_entered"
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, "date_modified"
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, "modified_user_id"
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, "assigned_user_id"
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, "status"
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, "description"
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);
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// This is used to retrieve related fields from form posts.
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var $additional_column_fields = Array('assigned_user_name', 'assigned_user_id', 'contact_id', 'task_id', 'note_id', 'meeting_id', 'call_id', 'email_id');
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// This is the list of fields that are in the lists.
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var $list_fields = Array('id', 'status', 'name', 'account_name', 'number', 'account_id', 'assigned_user_name', 'assigned_user_id');
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function aCase() {
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$this->log = LoggerManager::getLogger('case');
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$this->db = new PearDatabase();
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}
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var $new_schema = true;
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function create_tables () {
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$query = 'CREATE TABLE '.$this->table_name.' ( ';
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$query .='id char(36) NOT NULL';
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$query .=', number int( 11 ) NOT NULL auto_increment';
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$query .=', date_entered datetime NOT NULL';
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$query .=', date_modified datetime NOT NULL';
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$query .=', modified_user_id char(36) NOT NULL';
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$query .=', assigned_user_id char(36)';
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$query .=', deleted bool NOT NULL default 0';
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$query .=', name varchar(255)';
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$query .=', account_name char(100)';
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$query .=', account_id char(36)';
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$query .=', status char(25)';
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$query .=', description text';
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$query .=', KEY ( NUMBER )';
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$query .=', PRIMARY KEY ( ID ) )';
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$this->db->query($query,true,"Error creating table: ");
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//TODO Clint 4/27 - add exception handling logic here if the table can't be created.
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$query = "CREATE TABLE $this->rel_contact_table (";
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$query .='id char(36) NOT NULL';
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$query .=', contact_id char(36)';
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$query .=', case_id char(36)';
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$query .=', contact_role char(50)';
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$query .=', deleted bool NOT NULL default 0';
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$query .=', PRIMARY KEY ( ID ) )';
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$this->db->query($query,true,"Error creating case/contact relationship table: ");
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// Create the indexes
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$this->create_index("create index idx_case_name on cases (name)");
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$this->create_index("create index idx_con_case_con on contacts_cases (contact_id)");
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$this->create_index("create index idx_con_case_case on contacts_cases (case_id)");
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}
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function drop_tables () {
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$query = 'DROP TABLE IF EXISTS '.$this->table_name;
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$this->db->query($query);
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$query = 'DROP TABLE IF EXISTS '.$this->rel_account_table;
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$this->db->query($query);
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$query = 'DROP TABLE IF EXISTS '.$this->rel_contact_table;
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$this->db->query($query);
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//TODO Clint 4/27 - add exception handling logic here if the table can't be dropped.
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}
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function get_summary_text()
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{
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return "$this->name";
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}
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function create_list_query($order_by, $where)
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{
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// Fill in the assigned_user_name
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$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
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$query = "SELECT
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cases.id,
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cases.assigned_user_id,
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cases.status,
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cases.name,
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cases.number,
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accounts.name as account_name,
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cases.account_id
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FROM cases LEFT JOIN accounts
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ON cases.account_id=accounts.id ";
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$where_auto = " (accounts.deleted IS NULL OR accounts.deleted=0 )
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AND cases.deleted=0";
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if($where != "")
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$query .= "where $where AND ".$where_auto;
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else
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$query .= "where ".$where_auto;
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if($order_by != "")
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$query .= " ORDER BY cases.$order_by";
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else
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$query .= " ORDER BY cases.name";
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return $query;
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}
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function create_export_query($order_by, $where)
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{
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$query = "SELECT
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cases.*,
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accounts.name as account_name,
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users.user_name as assigned_user_name
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FROM cases
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LEFT JOIN users
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ON cases.assigned_user_id=users.id
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LEFT JOIN accounts
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ON cases.account_id=accounts.id ";
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$where_auto = " (accounts.deleted IS NULL OR accounts.deleted=0)
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AND cases.deleted=0
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AND users.status='ACTIVE' ";
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if($where != "")
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$query .= "where $where AND ".$where_auto;
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else
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$query .= "where ".$where_auto;
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if($order_by != "")
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$query .= " ORDER BY $order_by";
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else
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$query .= " ORDER BY cases.name";
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return $query;
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}
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function save_relationship_changes($is_update)
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{
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$this->clear_case_account_relationship($this->id);
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if($this->account_id != "")
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{
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$this->set_case_account_relationship($this->id, $this->account_id);
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}
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if($this->contact_id != "")
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{
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$this->set_case_contact_relationship($this->id, $this->contact_id);
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}
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if($this->task_id != "")
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{
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$this->set_case_task_relationship($this->id, $this->task_id);
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}
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if($this->note_id != "")
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{
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$this->set_case_note_relationship($this->id, $this->note_id);
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}
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if($this->meeting_id != "")
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{
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$this->set_case_meeting_relationship($this->id, $this->meeting_id);
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}
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if($this->call_id != "")
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{
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$this->set_case_call_relationship($this->id, $this->call_id);
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}
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if($this->email_id != "")
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{
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$this->set_case_email_relationship($this->id, $this->email_id);
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}
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}
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function set_case_account_relationship($case_id, $account_id)
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{
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$query = "update cases set account_id='$account_id' where id='$case_id'";
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$this->db->query($query,true,"Error setting account to case relationship: ");
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}
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function clear_case_account_relationship($case_id)
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{
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$query = "UPDATE cases set account_id='' where id='$case_id' and deleted=0";
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$this->db->query($query,true,"Error clearing account to case relationship: ");
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}
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function set_case_contact_relationship($case_id, $contact_id)
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{
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global $app_list_strings;
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$default = $app_list_strings['case_relationship_type_default_key'];
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$query = "insert into contacts_cases set id='".create_guid()."', case_id='$case_id', contact_id='$contact_id', contact_role='$default'";
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$this->db->query($query,true,"Error setting case to contact relationship: ");
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}
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function clear_case_contact_relationship($case_id)
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{
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$query = "update contacts_cases set deleted=1 where case_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing case to contact relationship: ");
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}
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function set_case_task_relationship($case_id, $task_id)
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{
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$query = "UPDATE tasks set parent_id='$case_id', parent_type='Cases' where id='$task_id' AND deleted=0";
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$this->db->query($query,true,"Error setting case to task relationship: ");
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}
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function clear_case_task_relationship($case_id)
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{
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$query = "UPDATE tasks set parent_id='', parent_type='' where parent_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing case to task relationship: ");
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}
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function set_case_note_relationship($case_id, $note_id)
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{
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$query = "UPDATE notes set parent_id='$case_id', parent_type='Cases' where id='$note_id' AND deleted=0";
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$this->db->query($query,true,"Error setting case to note relationship: ");
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}
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function clear_case_note_relationship($case_id)
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{
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$query = "UPDATE notes set parent_id='', parent_type='' where parent_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing case to note relationship: ");
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}
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function set_case_meeting_relationship($case_id, $meeting_id)
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{
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$query = "UPDATE meetings set parent_id='$case_id', parent_type='Cases' where id='$meeting_id' AND deleted=0";
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$this->db->query($query,true,"Error setting case to meeting relationship: ");
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}
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function clear_case_meeting_relationship($case_id)
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{
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$query = "UPDATE meetings set parent_id='', parent_type='' where parent_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing case to meeting relationship: ");
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}
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function set_case_call_relationship($case_id, $call_id)
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{
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$query = "UPDATE calls set parent_id='$case_id', parent_type='Cases' where id='$call_id' AND deleted=0";
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$this->db->query($query,true,"Error setting case to call relationship: ");
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}
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function clear_case_call_relationship($case_id)
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{
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$query = "UPDATE calls set parent_id='', parent_type='' where parent_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing case to call relationship: ");
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}
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function set_case_email_relationship($email_id, $call_id)
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{
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$query = "UPDATE emails set parent_id='$case_id', parent_type='Cases' where id='$email_id' AND deleted=0";
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$this->db->query($query,true,"Error setting email to case relationship: ");
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}
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function clear_case_email_relationship($case_id)
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{
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$query = "UPDATE emails set parent_id='', parent_type='' where parent_id='$case_id' AND deleted=0";
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$this->db->query($query,true,"Error clearing email to case relationship: ");
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}
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function mark_relationships_deleted($id)
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{
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$this->clear_case_contact_relationship($id);
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$this->clear_case_task_relationship($id);
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$this->clear_case_note_relationship($id);
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$this->clear_case_meeting_relationship($id);
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$this->clear_case_call_relationship($id);
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$this->clear_case_email_relationship($id);
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}
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function fill_in_additional_list_fields()
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{
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// Fill in the assigned_user_name
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$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
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}
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function fill_in_additional_detail_fields()
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{
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// Fill in the assigned_user_name
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$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
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$query = "SELECT acc.id, acc.name from accounts as acc, cases where acc.id = cases.account_id and cases.id = '$this->id' and cases.deleted=0 and acc.deleted=0";
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$result = $this->db->query($query,true," Error filling in additional detail fields: ");
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// Get the id and the name.
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$row = $this->db->fetchByAssoc($result);
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if($row != null)
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{
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$this->account_name = stripslashes($row['name']);
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$this->account_id = $row['id'];
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}
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}
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/** Returns a list of the associated contacts
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_contacts()
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{
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// First, get the list of IDs.
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$query = "SELECT c.id, c.first_name, c.last_name, c.title, c.yahoo_id, c.email1, c.phone_work, o_c.contact_role as case_role, o_c.id as case_rel_id ".
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"from contacts_cases o_c, contacts c ".
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"where o_c.case_id = '$this->id' and o_c.deleted=0 and c.id = o_c.contact_id AND c.deleted=0";
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$temp = Array('id', 'first_name', 'last_name', 'title', 'yahoo_id', 'email1', 'phone_work', 'case_role', 'case_rel_id');
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return $this->build_related_list2($query, new Contact(), $temp);
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}
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/** Returns a list of the associated tasks
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_tasks()
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{
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// First, get the list of IDs.
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$query = "SELECT id from tasks where parent_id='$this->id' AND deleted=0";
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return $this->build_related_list($query, new Task());
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}
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/** Returns a list of the associated notes
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_notes()
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{
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// First, get the list of IDs.
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$query = "SELECT id from notes where parent_id='$this->id' AND deleted=0";
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return $this->build_related_list($query, new Note());
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}
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/** Returns a list of the associated meetings
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_meetings()
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{
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// First, get the list of IDs.
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$query = "SELECT id from meetings where parent_id='$this->id' AND deleted=0";
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return $this->build_related_list($query, new Meeting());
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}
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/** Returns a list of the associated calls
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_calls()
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{
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// First, get the list of IDs.
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$query = "SELECT id from calls where parent_id='$this->id' AND deleted=0";
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return $this->build_related_list($query, new Call());
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}
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/** Returns a list of the associated emails
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_emails()
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{
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// First, get the list of IDs.
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$query = "SELECT id from emails where parent_id='$this->id' AND deleted=0";
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return $this->build_related_list($query, new Email());
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}
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/**
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builds a generic search based on the query string using or
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do not include any $this-> because this is called on without having the class instantiated
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*/
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function build_generic_where_clause ($the_query_string) {
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$where_clauses = Array();
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$the_query_string = addslashes($the_query_string);
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array_push($where_clauses, "cases.name like '$the_query_string%'");
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if (is_numeric($the_query_string)) array_push($where_clauses, "cases.number like '$the_query_string%'");
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$the_where = "";
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foreach($where_clauses as $clause)
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{
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if($the_where != "") $the_where .= " or ";
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$the_where .= $clause;
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}
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return $the_where;
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}
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}
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?>
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