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17 lines
2.8 KiB
17 lines
2.8 KiB
pwgsc&dwood&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N
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0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019
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&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.
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&?xxx?xxx?2?xxx?xxx::Individuals and service offerings are very good. There is a lack of coordination between units and activities that cause us concerns and challenges in feeling the services are dependable and consistant.&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx::I think exceed is overstated but I am very satisfied with the service we get from Doug Thayer, Joanne Townsand and some of the technical folks.&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx::Again, individuals and units seem to be able to meet basic expectations but overall the coehesion across units (which for a client are key to have work together) always seems to be a struggle.&?xxx?xxx?2?xxx?xxx::The technology is well run but there is often a lack of sense that the operation cares or understands the clients needs. It is more a case of here is what we offer - take it or leave it.&?xxx?xxx?2?xxx?xxx::Often last minute, sometimes not at all. Even our reps are caught off guard on some occasions.&?xxx?1?xxx?xxx?xxx::Major changes are well handled.&?xxx?1?xxx?xxx?xxx::Technology is always well maintained.&?0?xxx?xxx?xxx?xxx::If only the rest of the organization could pull together to support the single point of contact.&?0?xxx?xxx?xxx?xxx::Our contact (Doug Thayer) and CSAR (Joanne Townsand) are customer oriented and a pleasure to work with.&I believe that the organization is too entrenched in the mindset that they are a mandatory service. They are starting to say the right things (customer focus), make some changes (CRM) but the shift is slow and seems to start in the middle and be working its way up and down.%0D%0A%0D%0AWill they be able to make the shift before clients find other options%3F I%27m not sure. GOL is pushing the envelope and timelines much harder and faster that NCS seems to be able to adjust. Secure Channel is an unknown factor. If NCS wants to survive (outside being a PWGSC internal service) they need to get with the GOL program and start taking some leadership roles and being part of the game.::&?0?xxx?xxx?xxx?xxx::&?0?xxx?xxx::&?xxx?xxx?xxx?xxx?4?xxx?xxx::
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