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148 lines
6.0 KiB
148 lines
6.0 KiB
<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once('include/database/PearDatabase.php');
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require_once('HelpDeskUtil.php');
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require_once('XTemplate/xtpl.php');
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require_once('include/utils.php');
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//Retreiving the id from the request:
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//$ticketid = $_REQUEST['record'];
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if(isset($_REQUEST['record']))$ticketid = $_REQUEST['record'];
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else $ticketid = $_REQUEST['return_id'];
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//Retreiving the ticket info from database
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$query = "select troubletickets.id,groupname,contact_id,priority,status,parent_id,parent_type,category,troubletickets.title,troubletickets.description,update_log,version_id,troubletickets.date_created,troubletickets.date_modified,troubletickets.assigned_user_id,troubletickets.estimate_finish_time,first_name,last_name from troubletickets left join contacts on troubletickets.contact_id=contacts.id where troubletickets.id='".$ticketid."'";
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$ticketresult = $adb->query($query);
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$user_id = $adb->query_result($ticketresult,0,'assigned_user_id');
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$user_query = "select user_name from users where id='".$user_id."'";
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$user_result = $adb->query($user_query);
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$user_name = $adb->query_result($user_result,0,'user_name');
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global $app_strings;
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global $app_list_strings;
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global $mod_strings;
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global $current_user;
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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require_once($theme_path.'layout_utils.php');
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$xtpl=new XTemplate ('modules/HelpDesk/TicketInfoView.html');
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$xtpl->assign("MOD", $mod_strings);
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$xtpl->assign("APP", $app_strings);
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$xtpl->assign("THEME", $theme);
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$xtpl->assign("IMAGE_PATH", $image_path);
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$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
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$xtpl->assign("NAME", $adb->query_result($ticketresult,0,'title'));
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$xtpl->assign("RETURN_MODULE", 'HelpDesk');
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$xtpl->assign("ID", $adb->query_result($ticketresult,0,'id'));
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$xtpl->assign("GROUPVALUE", $adb->query_result($ticketresult,0,'groupname'));
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$xtpl->assign("CREATEDDATE", $adb->query_result($ticketresult,0,'date_created'));
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$xtpl->assign("USERNAME", $user_name);
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$xtpl->assign("EXPECTED_CLOSE_DATE", $adb->query_result($ticketresult,0,'estimate_finish_time'));
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$parent_type = $adb->query_result($ticketresult,0,'parent_type');
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$parent_id = $adb->query_result($ticketresult,0,'parent_id');
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if($parent_type == 'Accounts')
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{
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$pt_type = "Account Name";
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if(isset($parent_id) && $parent_id != '')
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{
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$pt_rst=$adb->query("select name from accounts where id='".$parent_id."'");
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$xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'name'));
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}
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}
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elseif($parent_type == 'Opportunities')
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{
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$pt_type = "Opportunity Name";
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if(isset($parent_id) && $parent_id != '')
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{
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$pt_rst=$adb->query("select name from opportunities where id='".$parent_id."'");
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$xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'name'));
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}
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}
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elseif($parent_type == 'Products')
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{
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$pt_type = "Product Name";
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if(isset($parent_id) && $parent_id != '')
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{
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$pt_rst=$adb->query("select productname from products where id='".$parent_id."'");
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$xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'productname'));
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}
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}
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$xtpl->assign("ENTITY", $pt_type);
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$last_name = $adb->query_result($ticketresult,0,'last_name');
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if(isset($last_name) && $last_name != '')
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{
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$contactname = $adb->query_result($ticketresult,0,'first_name')." ".$adb->query_result($ticketresult,0,'last_name');
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$xtpl->assign("CONTACTNAME", $contactname);
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}
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$xtpl->assign("PRIORITYOPTIONS", $adb->query_result($ticketresult,0,'priority'));
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$xtpl->assign("STATUSOPTIONS", $adb->query_result($ticketresult,0,'status'));
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$xtpl->assign("CATEGORYOPTIONS", $adb->query_result($ticketresult,0,'category'));
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$xtpl->assign("SUBJECT", $adb->query_result($ticketresult,0,'title'));
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$xtpl->assign("DESCRIPTION", nl2br($adb->query_result($ticketresult,0,'description')));
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//Assigning Custom Field Values
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require_once('include/CustomFieldUtil.php');
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$custfld = CustomFieldDetailView($ticketid, "HelpDesk", "ticketcf", "ticketid");
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$xtpl->assign("CUSTOMFIELD", $custfld);
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$xtpl->parse("main");
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$xtpl->out("main");
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require_once('modules/uploads/binaryfilelist.php');
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echo '<br><br>';
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echo '<table width="50%" cellpadding="0" cellspacing="0" border="0"><tbody><tr>';
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echo '<form border="0" action="index.php" method="post" name="form" id="form">';
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echo '<input type="hidden" name="module">';
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echo '<input type="hidden" name="mode">';
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echo '<input type="hidden" name="return_module" value="'.$currentModule.'">';
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echo '<input type="hidden" name="return_id" value="'.$ticketid.'">';
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echo '<input type="hidden" name="action">';
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echo '<td>';
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echo '<table cellpadding="0" cellspacing="0" border="0"><tbody><tr>
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<td class="formHeader" vAlign="top" align="left" height="20">
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<img src="' .$image_path. '/left_arc.gif" border="0"></td>
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<td class="formHeader" vAlign="middle" background="' . $image_path. '/header_tile.gif" align="left" noWrap width="100%" h
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eight="20">'.$mod_strings['LBL_ATTACHMENTS'].'</td>
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<td class="formHeader" vAlign="top" align="right" height="20">
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<img src="' .$image_path. '/right_arc.gif" border="0"></td>
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</tr></tbody></table>
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</td>';
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echo '<td> </td>';
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echo '<td> </td>';
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echo '<td valign="bottom"><input title="Attach File" accessyKey="F" class="button" onclick="this.form.action.value=\'upload\';this.form.module.value=\'uploads\'" type="submit" name="button" value="'.$mod_strings['LBL_NEW_ATTACHMENT'].'"></td>';
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echo '<td width="50%"></td>';
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echo '</td></tr></form></tbody></table>';
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//echo 'current module : '.$currentModule.'........'.$action;
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echo getAttachmentsList($ticketid, $theme,$currentModule,$action);
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echo "<BR>\n";
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echo "<BR>\n";
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echo get_form_footer();
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?>
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