pwgsc&lholtby&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N




0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019
&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.
&?xxx?1?xxx?xxx?xxx::There+are+occasionally+areas+of+difference+between+expectations+and+what+is+delivered,+but+in+general+these+have+been+worked+out+or+negotiations+are+in+progress+to+resolve.&?0?xxx?xxx?xxx?xxx?xxx?xxx?xxx?8?9?xxx?11::&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx::&?0?xxx?xxx?xxx?xxx::NCS+response+to+our+requirements+related+to+web+enabling+of+our+application+has+been+very+good.&?xxx?1?xxx?xxx?xxx::Communication+of+infrastructure+changes+has+improved.++The+only+issue+we+have+in+this+area+relates+to+EAA.&?xxx?xxx?2?xxx?xxx::There+have+been+issues+with+software+Certification/PRT+testing,+due+to+changes+in+responsibilities+within+NCS.++Negotiations+are+under+way+to+resolve+them,+but+whether+they+will+be+resolved+to+our+satisfaction+is+unknown.++There+are+no+issues+with+hardware+rollouts.&?xxx?1?xxx?xxx?xxx::&?xxx?xxx?2?xxx?xxx::There+have+been+so+many+changes+in+responsibilities+within+NCS+over+the+past+2+years,+and+a+shortage+of+resources+within+the+Client+Relations+area,+that+it+is+difficult+to+respond+positively.++However,+we+have+no+problem+with+the+single+point+of+contact+philosophy+for+items+other+than+regular+production+support.+A+single+point+of+contact+that+includes+production+support+is+not+workable+for+our+application.+++&?xxx?xxx?2?xxx?xxx::There+have+been+significant+improvements+recently,+due+to+increased/knowledgeable+resources+being+assigned.&It+would+be+very+helpful+if+NCS+roles+and+responsibilities+stabilized.::&?xxx?xxx?2?xxx?xxx::&?0?xxx?xxx::&?xxx?xxx?xxx?xxx?xxx?5?xxx::
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