org.dmia&87010&mfrsurv&6.0.0&&&mfrsurv&&&dmcgarry@dmia.org, nbrady@dmia.org&N.Y.N.N 0.1.o.o.o.N.0&mfrsurv.001&mfrsurv.002&mfrsurv.003&mfrsurv.004&mfrsurv.005&mfrsurv.006&mfrsurv.007&mfrsurv.008 &FALSE::.0:1:1:0&FALSE::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&::.0:1:1:0 &FALSE::&FALSE::&::&FALSE::&FALSE::&FALSE::&TRUE::&Migrate from a low-tech, documents vendor to a high-tech, solutions and services provider. Distributors struggle with changing the behavior of their staff (salespeople, service people, management) to support this evolution and the steps necessary to lead/facilitate/track the effort.:: Not Scored by Definition