org.dmia&72972&mfrsurv&6.0.0&&&mfrsurv&&&dmcgarry@dmia.org, nbrady@dmia.org&N.Y.N.N 0.1.o.o.o.N.0&mfrsurv.001&mfrsurv.002&mfrsurv.003&mfrsurv.004&mfrsurv.005&mfrsurv.006&mfrsurv.007&mfrsurv.008 &FALSE::.0:1:1:0&FALSE::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&FALSE::.0:1:1:0&::.0:1:1:0 &TRUE::&FALSE::&?xxx?xxx?xxx?xxx?4::&FALSE::&FALSE::&FALSE::&TRUE::&Loyalty. We do not sell direct, that is our promise and committment to our customers. Several of our competitors sell direct so it is difficult to lose the business, for minimal savings, to another supplier. %0D%0AKeeping customer loyalty in todays tough economy has been the biggest challenge. :: Not Scored by Definition