query($query);
$totTickets = $adb->query_result($result,0,"totalticketcount");
return $totTickets;
}
function getTotalNoofOpenTickets()
{
global $adb;
$query = "select count(*) as totalOpenticketcount from troubletickets inner join crmentity on crmentity.crmid=troubletickets.ticketid where crmentity.deleted=0 and troubletickets.status !='Closed'";
$result = $adb->query($query);
$totOpenTickets = $adb->query_result($result,0,"totalOpenticketcount");
return $totOpenTickets;
}
function getTotalNoofClosedTickets()
{
global $adb;
$query = "select count(*) as totalClosedticketcount from troubletickets inner join crmentity on crmentity.crmid=troubletickets.ticketid where crmentity.deleted=0 and troubletickets.status ='Closed'";
$result = $adb->query($query);
$totClosedTickets = $adb->query_result($result,0,"totalClosedticketcount");
return $totClosedTickets;
}
function outBar($val,$image_path,$singleUnit) {
/*if($totalVal == 0) {
$percent = 0;
} else {
$percent = round(($val/$totalVal)*100);
}
$scale = $percent * 0.8;*/
$scale = round($val*$singleUnit);
if($scale < 1 && scale > 0)
{
$scale = 1;
}
$out = '
';
$out .= str_pad($val, (3-strlen(strval($val)))*12 + strlen(strval($val)), " ", STR_PAD_LEFT);
return $out;
}
function showPriorities($image_path, $singleUnit)
{
global $adb;
global $mod_strings;
$prresult = getFromDB("ticketpriorities");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"priority");
$prOut .= '';
if($i == 0)
{
$prOut .= ''.$mod_strings['LBL_PRIORITIES'].' | ';
}
else
{
$prOut .= ' | ';
}
$prOut .= ''.$priority_val.' | ';
$noofOpenTickets = getTicketCount("Open", $priority_val, "priority");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "priority");
$noofTotalTickets = getTicketCount("Total", $priority_val, "priority");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= ''.$openOut.' | ';
$prOut .= ''.$closeOut.' | ';
$prOut .= ''.$totOut.' | ';
$prOut .= '
';
}
return $prOut;
}
function showCategories($image_path, $singleUnit)
{
global $adb;
global $mod_strings;
$prresult = getFromDB("ticketcategories");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"category");
$prOut .= '';
if($i == 0)
{
$prOut .= ''.$mod_strings['LBL_CATEGORIES'].' | ';
}
else
{
$prOut .= ' | ';
}
$prOut .= ''.$priority_val.' | ';
$noofOpenTickets = getTicketCount("Open", $priority_val, "category");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "category");
$noofTotalTickets = getTicketCount("Total", $priority_val, "category");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= ''.$openOut.' | ';
$prOut .= ''.$closeOut.' | ';
$prOut .= ''.$totOut.' | ';
$prOut .= '
';
}
return $prOut;
}
function showUserBased($image_path, $singleUnit)
{
global $adb;
global $mod_strings;
$prresult = getFromDB("users");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"id");
$user_name = $adb->query_result($prresult,$i,"user_name");
$prOut .= '';
if($i == 0)
{
$prOut .= ''.$mod_strings['LBL_SUPPORTERS'].' | ';
}
else
{
$prOut .= ' | ';
}
$prOut .= ''.$user_name.' | ';
$noofOpenTickets = getTicketCount("Open", $priority_val, "smownerid");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "smownerid");
$noofTotalTickets = getTicketCount("Total", $priority_val, "smownerid");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= ''.$openOut.' | ';
$prOut .= ''.$closeOut.' | ';
$prOut .= ''.$totOut.' | ';
$prOut .= '
';
}
return $prOut;
}
function getFromDB($tableName)
{
global $adb;
$query = "select * from ".$tableName;
$result = $adb->query($query);
return $result;
}
function getTicketCount($mode, $priority_val, $critColName)
{
if($critColName == "smownerid")
{
$table_name = 'crmentity';
}
else
{
$table_name = 'troubletickets';
}
global $adb;
if($mode == 'Open')
{
$query = "select count(*) as count from troubletickets inner join crmentity on crmentity.crmid=troubletickets.ticketid where crmentity.deleted=0 and ".$table_name.".".$critColName."='".$priority_val."' and troubletickets.status !='Closed'";
}
elseif($mode == 'Closed')
{
$query = "select count(*) as count from troubletickets inner join crmentity on crmentity.crmid=troubletickets.ticketid where crmentity.deleted=0 and ".$table_name.".".$critColName."='".$priority_val."' and troubletickets.status ='Closed'";
}
elseif($mode == 'Total')
{
$query = "select count(*) as count from troubletickets inner join crmentity on crmentity.crmid=troubletickets.ticketid where crmentity.deleted=0 and ".$table_name.".".$critColName."='".$priority_val."' and deleted='0'";
}
$result = $adb->query($query);
$nooftickets = $adb->query_result($result,0,"count");
return $nooftickets;
}
?>