query($query);//mysql_query($query); $user_id = $adb->query_result($ticketresult,0,'assigned_user_id'); $user_query = "select user_name from users where id='".$user_id."'"; $user_result = $adb->query($user_query);//mysql_query($user_query); $user_name = $adb->query_result($user_result,0,'user_name');//mysql_result($user_result,0,'user_name'); $xtpl=new XTemplate ('modules/HelpDesk/CreateTicket.html'); $xtpl->assign("MOD", $mod_strings); $xtpl->assign("APP", $app_strings); if(isset($_REQUEST['return_module']) && $_REQUEST['return_module'] != '') { $xtpl->assign("RETURN_MODULE", $_REQUEST['return_module']); } else { $xtpl->assign("RETURN_MODULE", "HelpDesk"); } if(isset($_REQUEST['return_action']) && $_REQUEST['return_action'] != '') { $xtpl->assign("RETURN_ACTION", $_REQUEST['return_action']); } else { $xtpl->assign("RETURN_ACTION", "TicketInfoView"); } if(isset($_REQUEST['return_id']) && $_REQUEST['return_id'] != '') { $xtpl->assign("RETURN_ID", $_REQUEST['return_id']); } else { $xtpl->assign("RETURN_ID", $ticketid); } $str="".$mod_strings['LBL_TICKET_ID'].$mod_strings['LBL_COLON']." ".$ticketid.""; $xtpl->assign("TICKETID",$str); $xtpl->assign("ID", $ticketid); $xtpl->assign("THEME", $theme); $xtpl->assign("MODE", "Edit"); $xtpl->assign("IMAGE_PATH", $image_path);$xtpl->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']); $groupname_val = $adb->query_result($ticketresult,0,'groupname');//mysql_result($ticketresult,0,'groupname'); $priority_val = $adb->query_result($ticketresult,0,'priority');//mysql_result($ticketresult,0,'priority'); $status_val = $adb->query_result($ticketresult,0,'status'); $category_val = $adb->query_result($ticketresult,0,'category'); //Assigning the combo values $xtpl->assign("ASSIGNED_USER_GROUP_OPTIONS",getComboValues("assigned_group_name","groups","name","1",$groupname_val)); $xtpl->assign("PRIORITYOPTIONS",getComboValues("priority","troubleticketpriorities","priority","1",$priority_val)); $xtpl->assign("STATUSOPTIONS",getComboValues("status","troubleticketstatus","status","1",$status_val)); $xtpl->assign("CATEGORYOPTIONS",getComboValues("category","troubleticketcategories","category","1",$category_val)); //Assigning the User Options $xtpl->assign("ASSIGNED_USER_OPTIONS", get_select_options_with_id(get_user_array(TRUE, "Active", $user_id), $user_id)); $xtpl->assign("ESTIMATED_FINISHING_DATE", $adb->query_result($ticketresult,0,'estimate_finish_time')); $estimated_finishing_time=split(' ',$adb->query_result($ticketresult,0,'estimate_finish_time')); $xtpl->assign("ESTIMATED_FINISHING_TIME", $estimated_finishing_time[1]); //Assignig the Entity Values $parent_type = $adb->query_result($ticketresult,0,'parent_type'); $parent_id = $adb->query_result($ticketresult,0,'parent_id'); if($parent_type == 'Accounts') { $xtpl->assign("ACCOUNTSELECTED", "selected"); $pt_type = "Account Name"; if(isset($parent_id) && $parent_id != '') { $pt_rst=$adb->query("select name from accounts where id='".$parent_id."'"); $xtpl->assign("PARENT_ID", $parent_id); $xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'name')); } } elseif($parent_type == 'Opportunities') { $xtpl->assign("OPPORTUNITYSELECTED", "selected"); $pt_type = "Opportunity Name"; if(isset($parent_id) && $parent_id != '') { $pt_rst=$adb->query("select name from opportunities where id='".$parent_id."'"); $xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'name')); $xtpl->assign("PARENT_ID", $parent_id); } } elseif($parent_type == 'Products') { $pt_type = "Product Name"; $xtpl->assign("PRODUCTSELECTED", "selected"); if(isset($parent_id) && $parent_id != '') { $pt_rst=$adb->query("select productname from products where id='".$parent_id."'"); $xtpl->assign("ENTITYNAME", $adb->query_result($pt_rst,0,'productname')); $xtpl->assign("PARENT_ID", $parent_id); } } //Assigining the contact Name $last_name = $adb->query_result($ticketresult,0,'last_name'); if(isset($last_name) && $last_name != '') { $contactname = $adb->query_result($ticketresult,0,'first_name')." ".$adb->query_result($ticketresult,0,'last_name'); $xtpl->assign("CONTACT_NAME", $contactname); $xtpl->assign("CONTACT_ID", $adb->query_result($ticketresult,0,'contact_id')); } //Assigning the subject and description $xtpl->assign("SUBJECT", $adb->query_result($ticketresult,0,'title')); $xtpl->assign("DESCRIPTION", $adb->query_result($ticketresult,0,'description')); //Updating the Custom Field $xtpl->assign("CALENDAR_LANG", "en");$xtpl->assign("CALENDAR_DATEFORMAT", parse_calendardate($app_strings['NTC_DATE_FORMAT'])); require_once('include/CustomFieldUtil.php'); $custfld = CustomFieldEditView($ticketid, "HelpDesk", "ticketcf", "ticketid", $app_strings, $theme); $xtpl->assign("CUSTOMFIELD", $custfld); $xtpl->parse("main"); $xtpl->out("main"); ?>