pwgsc&jfugere&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N




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&?xxx?xxx?xxx?xxx?4::NCS should re-organize so one individual is accountable to provide the entire suite of services to one client&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx::Actually,  not one of the above services exceed my expectations.  Some of them do not affect me but the ones that affect my organization -- they are all way down in my satisfaction level&?xxx?1?2?3?xxx?5?xxx?xxx?xxx?9?10?xxx::NCS must re-think their raison-d%27etre and hopefully figure out how to best service PWGSC.&?xxx?xxx?xxx?3?xxx::Actually,  NCS would just love to get us off teh UNIX (mid0range) platform and get into their comfort zone which is the main frame.  They have been discussing with senior management on many occasions this issue and trying to influence senior management as to moving to the main frame platform.&?xxx?xxx?xxx?xxx?4::Usually always late (communication) and of course it never works so the ripple efect is that the client is down for a numebr of hours - sometimes 2 to 3 times a week.&?xxx?xxx?xxx?xxx?4::Hardware...  NCS have yet to understand the client situation and their needs and properly plan so we will not be affected too much.  %0D%0ASOftware...  well this is another story... for the corporate ones... I think they are satisfactory evnethough they do it wrong more often than they do it wright.  Concerning Business software releases.. well this is quite the journey.  NCS does not have a process in place to ascertain that when we (the client) releases a new business applciation or version of, NCS can not confirm that the NCS regional people will do what has to get done as per the agreed plan.  On many occasions, a release was done but in some regions it was not installed as per the targt date which of course caused the client a huge effort to correct the situation.  This is more than UNSATISFACTORY...&?xxx?xxx?xxx?xxx?4::Well, if you have read my previous comments,  you will have already deducted that NCS is there to serve themself.%0D%0AActually,  an interesting event occured a few days ago.  I met for the first time my Capacity planner from NCS.  I was told that I have been paying for one of those for the past three years.  I was also informed that I actually was paying for the development of tools that NCS will then use to do capacity planning for my organization.%0D%0A%0D%0ATHIS IS WHAT I CALL SERVICE ...  righ %21%21%21&?xxx?xxx?2?xxx?xxx::Actually,  the CRM model is an excellent model if NCS management (all of them) agree and work together.  NCS is really too fragmented to actually think that the CRM model will work internally in PWGSC.  It may work for OGDs since they are real client for NCS.  WE in PWGSC are second class citizen when it comes to NCS servicing us.&?xxx?xxx?xxx?xxx?4::NCS must re-think their raison-d%27etre and hopefully figure out how to best service PWGSC.&Nope.  I have said enough %21%21%21%0D%0A%0D%0ABut,  let me add one more thing...  NCS has too many people with th eright to stop something.%0D%0A%0D%0AI have been told that on certin occasions an install needed the approval of 5 to 6 people before it can be done.%0D%0A%0D%0AI think NCS must create units dedicated to service one client.  In doing so, the NCS unit would hopefully learn the client business (program), financial pressures and operational needs and then NCS could certainly respond better.::&?xxx?1?xxx?xxx?xxx::Good survey but you have to understand for what organization you are doing the survey for. %0D%0AThe survey could not have gone deeper since it woudl have discovered even more problems.&?0?xxx?xxx::&?xxx?xxx?xxx?3?xxx?xxx?xxx::
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