org.dmia2&B412&PERF2CLE&6.0.0&&&PERF2CLE&&&nsullivan@dmia.org, crush@dmia.org&N.Y.N.N.N.Y.N




0.1.o.o.o.N.0&PERF2CLE.001&PERF2CLE.002&PERF2CLE.003&PERF2CLE.004&PERF2CLE.005&PERF2CLE.006&PERF2CLE.007&PERF2CLE.008&PERF2CLE.009&PERF2CLE.010&PERF2CLE.011&PERF2CLE.012&PERF2CLE.013&PERF2CLE.014&PERF2CLE.015&PERF2CLE.016&PERF2CLE.017&PERF2CLE.018&PERF2CLE.019&PERF2CLE.020&PERF2CLE.021&PERF2CLE.022&PERF2CLE.023&PERF2CLE.024&PERF2CLE.025&PERF2CLE.026
&?0=0?1=0::undefined.0:1:1:0&Y::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&?0=0?1=0?2=0?3=0::undefined.0:1:1:0&N::undefined.0:1:1:0
&?0?xxx::&&We are trying to reduce the quantity of all the products we produce.  We have moved numerous products to an on-demand production system, and currently create a PDF file for most products which is posted to internal as well as external web sites.  Products that have been eliminated are usually high dollar products where the content is available from some other resource.::&Most of the products we produce are created internally.  We have both a graphic design section and a forms design section.  We have pushed the Adobe Creative Suite to users desktops, so they have the ability to create content locally.  We have an extensive collection of internal web sites, but only one site authorized to house our collection of published products.  All other sites should link to the files that are stored in this location.::&They are significantly reduced from past years.  We spend millions less on printing than just five years ago.  If people have access to our products electronically, then we tend not to send paper to them.  The number of products produced, as well as the quantity has reduced dramatically over the past few years.  Budget cutbacks and user funding have helped push that along.::&Cutsheet forms, saddle stiched books, perfect bound books, on demand short run color, pocket folders, you name it. At some point during the year, we will produce it.::&Forms and publications.  We produce lots and lots of forms.::&We have limited ability to select our suppliers.  All government printing is sent to the Government Printing Office for bid.  Only small jobs - less than $2,500, can be purchased directly from the print vendor.  And even then, it is still run through the GPO.::&Reduction in page counts, press runs and color.  The budgets (dollars) our customers have to spend is shrinking every year.::&Greater production of CDs and DVDs, as more information is packaged for easy delivery.::&Quality and reliability.  Price is important, but you have to know you are getting a good product and it will be on time.::&Forms production.::&Be able to handle products electronically.  Proof using PDF.  Have competent staff who knows what they are doing.::&Getting it done right the first time.  Reliable contractors.  Quality control.::&Change their processes when they do something wrong (and admit their mistake).  Keeping me informed about changes in production schedules.::&Lie.  Cheat.  Overcharge for simple things. Lie. Change things without informing the customer. Lie. Blaming someone else for thier mistake.  Mislabeling shipping cartons. Lie.::&Hundreds.::&Poor workmanship.  They did not own up to their mistakes.  They tried to blame other people.::&You do not get what you requested and paid for.::&GPO will not find the printer at fault.  If they have the contract, we have to use them.::&Be honest with your customer.  We are more reasonable than you think.::&All functions in the Service send their print requests into a central office which then evaluates and ultimately produces and delivers the product.  ::&Call and ask.  Newsletters are nice, but they are only one way communication.::&We do not do marketing.::&?xxx?1?xxx?xxx::&::
Not Scored by Definition