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18 lines
4.6 KiB
18 lines
4.6 KiB
4 months ago
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org.dmia2&B247&PERF2CLE&6.0.0&&&PERF2CLE&&&nsullivan@dmia.org, crush@dmia.org&N.Y.N.N.N.Y.N
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0.1.o.o.o.N.0&PERF2CLE.001&PERF2CLE.002&PERF2CLE.003&PERF2CLE.004&PERF2CLE.005&PERF2CLE.006&PERF2CLE.007&PERF2CLE.008&PERF2CLE.009&PERF2CLE.010&PERF2CLE.011&PERF2CLE.012&PERF2CLE.013&PERF2CLE.014&PERF2CLE.015&PERF2CLE.016&PERF2CLE.017&PERF2CLE.018&PERF2CLE.019&PERF2CLE.020&PERF2CLE.021&PERF2CLE.022&PERF2CLE.023&PERF2CLE.024&PERF2CLE.025&PERF2CLE.026
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&?0=0?1=0::undefined.0:1:1:0&Y::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&::undefined.0:1:1:0&?0=0?1=0?2=0?3=0::undefined.0:1:1:0&N::undefined.0:1:1:0
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&?0?xxx::&&Mostly forms as they decome more intelligent, dynamic and integrated into applications. There is also less need for some stationery items, at least, in smaller quantities.::&Forms and stationery. New development normally done internally, but large scale projects often contracted out.::&Smaller print runs::&Usual stationery items (letterhead, notepaper, envelopes of all types, complimentary cards) folders, labels, widely used forms of all kinds including some ink stamps.::&Specialty items like labels with specific construction specifications, or kit folders with unusual specs.::&Cost, ability to deliver requested timeframe and quality of delivered product.::&There will be less products to purchase.::&None. Maybe more CDs to distribute applications abroad.::&Reliability, ability to produce requested product according to specifications provided and within delivery timeframe requested, ability to communicate with client when issues or problems arise, ability to offer alternate options.::&Estimating and obtaining samples.::&Respond and deliver quality product according to specs on time. Our print process already managed and streamline through an ERP inventory system.::&That they can work and communicate electronically using our e-artwork files, that they deliver a quality product according to specs on time.::&Avoid calling us for courtesy calls, but respond to our interest when we do call for their help or services.::&Not adhere to specifications provided and not call us if there is a problem (e.g. type of paper no longer available, good to call and ask what to do and offer options)::&Didnt count, but many. Usually send request for cost estimates to a group and pick best of the lot. May depend on the product requested.::&Did not keep us informed of procurement status.
<BR>Failed to advise us they could not deliver on date required and by not advising us, we had no alternate option to obtain the required printing on time for a key project. Failed to recognize the importance of our project and of good customer relations. (I would not have left them if they had helped achieve success in the given timeframe.)::&Not happy with the service or print quality.::&Only when there is no other printer that can deliver the product.::&See how to best satisfy and accommodate your customer.::&Client in the organization has a need for a new product. We will analyse the need, information content and other requirements before developing or designing the product. Based on choices made between client and our service (including all the standards to adhere to), we will prepare the artwork and write the specifications. We then also prepare an inventory record for the form. If the product is already in our inventory, reprints will be triggered by the system. We send requests for cost estimates to a group of printers and select one based on replies recieved. We then prepare the purchase order specifying all details for obtaining the product and attach our specifications to the PO. All is usually emailed, including the e-artworks. Upon receiving the product, we do a quality check prior to accepting the stock. Once the stock is approved, our Stores personnel can accept the stock. This action automatically updates our inventory system.::&As for forms, they should be aware the trend is going towards less printed forms and more online forms. For other products, they usually discuss and meet with our communications staff who produce a larger variety of print products and promotional material.::&Given we are federal government, we do not do any marketing. Printers market themselves to us though. ::&?0?xxx?xxx?xxx::&::
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Not Scored by Definition
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