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18 lines
2.6 KiB
18 lines
2.6 KiB
4 months ago
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pwgsc&plaviolette&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N
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0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019
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&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.
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&?xxx?1?xxx?xxx?xxx::&?0?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?9?10?xxx::Service+is+good+when+it+is+available.+Turnaround+times+are+sometimes+lengthy+and+user%27s+need+access+to+the+expertise+in+OSSD.+In+person+assistance+is+sometimes+necessary+and+it+is+difficult+to+schedule+times+to+meet+with+OSSD+support+personnel.+%0D%0A&?xxx?xxx?xxx?xxx?xxx?xxx?xxx?xxx?8?xxx?xxx?xxx::Service+is+good+when+it+is+available.+Turnaround+times+are+sometimes+lengthy+and+user%27s+need+access+to+the+expertise+in+OSSD.+In+person+assistance+is+sometimes+necessary+and+it+is+difficult+to+schedule+times+to+meet+with+OSSD+support+personnel.+%0D%0A&?xxx?xxx?2?xxx?xxx::Need+more+proactive+tools+to+monitor+performance+and+report+on+areas+requiring+attention.+Sometimes+clients+only+become+aware+of+requirements+for+replacements+once+they+experience+problems+(ex.+DASD,+etc.)+%0D%0A%0D%0A&?xxx?xxx?xxx?3?xxx::Our+focal+point+of+contact+is+sometimes+not+advised+in+a+timely+manner+of+infrastructure+changes+(such+as+upgrades)+and+thus+cannot+communicate+the+information+to+us+in+a+timely+fashion.++When+we+are+impacted+by+these+changes+and+have+to+conduct+testing,+etc.,+we+need+time+to+plan+for+these.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++&?xxx?1?xxx?xxx?xxx::Usually+consults+clients+on+planned+rollouts+with+sufficient+time+frames+to+assess+impacts+on+areas+including+applications+ex.+W2000.++&?xxx?1?xxx?xxx?xxx::&?0?xxx?xxx?xxx?xxx::Focal+point+of+contact+works+well+from+client+perspective.+Improved+coordination+on+the+technical+side+(between+NCS+and+other+GTIS+groups)+would+improve+effectiveness+of+this+model.+%0D%0A&?xxx?1?xxx?xxx?xxx::&::&?xxx?1?xxx?xxx?xxx::More+explanation+of+each+of+the+components+being+assessed+would+be+helpful.+Suggest+you+include+examples+of+specific+items+ex.+OS390+support,+GENET,+etc.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++&?0?xxx?xxx::&?xxx?xxx?xxx?3?xxx?xxx?xxx::
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