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328 lines
9.9 KiB
328 lines
9.9 KiB
2 months ago
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<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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require_once("modules/Emails/class.phpmailer.php");
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require_once('include/database/PearDatabase.php');
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$groupname = $_REQUEST['assigned_group_name'];
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$assigned_user_id = $_REQUEST['assigned_user_id'];
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$user_query = "select user_name from users where id='".$assigned_user_id."'";
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$user_rt = $adb->query($user_query);
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$assigned_user_name = $adb->query_result($user_rt,0,"user_name");
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$parent_type = $_REQUEST['parent_type'];
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$parent_id = $_REQUEST['parent_id'];
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$contact_id = $_REQUEST['contact_id'];
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$priority = $_REQUEST['priority'];
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$category = $_REQUEST['category'];
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$status = $_REQUEST['status'];
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$subject = $_REQUEST['subject'];
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$description = $_REQUEST['description'];
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$datemodified = date('YmdHis');
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//$updatelog = "Ticket Created. Assigned To";
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$return_action = $_REQUEST['return_action'];
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$return_module = $_REQUEST['return_module'];
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$return_id = $_REQUEST['return_id'];
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$mode = $_REQUEST['mode'];
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$estimated_finishing_date=$_REQUEST['estimated_finishing_date'];
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$estimated_finishing_time=$_REQUEST['estimated_finishing_time'];
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$estimated_date_and_time = $estimated_finishing_date.$estimated_finishing_time;
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if(isset($mode) && $mode != '' && $mode == 'Edit')
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{
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$ticketid = $_REQUEST['id'];
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//Updating History
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$tktresult = $adb->query("select * from troubletickets where id='".$ticketid."'");
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$updatelog = $adb->query_result($tktresult,0,"update_log");
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$old_user_id = $adb->query_result($tktresult,0,"assigned_user_id");
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$old_status = $adb->query_result($tktresult,0,"status");
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$old_priority = $adb->query_result($tktresult,0,"priority");
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if($old_user_id != $assigned_user_id || $old_status != $status || $old_priority != $priority)
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{
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$updatelog .= date("l dS F Y h:i:s A").' by '.$current_user->user_name.'--//--';
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}
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if($old_user_id != $assigned_user_id)
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{
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$updatelog .= ' Transferred to '.$assigned_user_name.'\.';
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}
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if($old_status != $status)
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{
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$updatelog .= ' Status Changed to '.$status.'\.';
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}
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if($old_priority != $priority)
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{
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$updatelog .= ' Priority Changed to '.$priority.'\.';
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}
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if($old_user_id != $assigned_user_id || $old_status != $status || $old_priority != $priority)
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{
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$updatelog .= '--//--';
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}
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$query="update troubletickets set groupname='".$groupname."',contact_id='".$contact_id."',priority='".$priority."',status='".$status."',parent_id='".$parent_id."',parent_type='".$parent_type."',category='".$category."',title='".$subject."',description='".$description."',update_log='".$updatelog."',date_modified=".$adb->formatString("troubletickets","date_modified",$datemodified).",assigned_user_id='".$assigned_user_id."', estimate_finish_time = '".$estimated_date_and_time."' where id=".$ticketid;
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//echo $query;
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$adb->query($query);
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save_customfields($ticketid);
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}
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else
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{
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$updatelog = date("l dS F Y h:i:s A").' by '.$current_user->user_name;
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$updatelog .='--//--Ticket created. Assigned to '.$assigned_user_name.'--//--';
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//Inserting value into troubletickets table
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$query="insert into troubletickets values('','".$groupname."','".$contact_id."','".$priority."','".$status."','".$parent_id."','".$parent_type."','".$category."','".$subject."','".$description."','".$updatelog."','','".$datemodified."','".$datemodified."','".$assigned_user_id."','','".$estimated_date_and_time."')";
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$adb->query($query);
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//Retreiving the id
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$idquery = "select max(id) as id from troubletickets";
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$idresult = $adb->query($idquery);
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$customticketid = $adb->query_result($idresult,0,"id");
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save_customfields($customticketid);
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if(! isset($return_id) || trim($return_id == ''))
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{
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$return_id = $customticketid;
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}
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}
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if($_REQUEST['send_mail']=='on')
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{
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$mail = new PHPMailer();
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$sql="select * from users where id='".$_REQUEST['assigned_user_id']."'";
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$result = $adb->query($sql);
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// $mailid=mysql_result($result,0,"email1");
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if(!@$toname=$adb->query_result($result,0,"last_name")){}
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$sql="select * from contacts where id='".$_REQUEST['contact_id']."'";
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$result = $adb->query($sql);
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if(!@$mailid=$adb->query_result($result,0,"email1")){}
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$sql1="select email1 from users where user_name='" .$current_user->user_name ."'" ;
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$result1 = $adb->query($sql1);
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$from = $adb->query_result($result1,0,"email1");
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$str = "<!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 4.01 Transitional//EN'>
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<html>
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<head>
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<title>Untitled Document</title>
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<meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'>
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<style>
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BODY, P, TH, TD {
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font-family: Arial,Geneva,Helvetica,Swiss,SunSans-Regular;
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font-size: x-small;
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}
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HR {
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color: #FF9900;
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margin: 4px 0px 4px 0px;
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}
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.tablebg {
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background: #FFDD95;
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}
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.field {
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width: 100px;
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padding: 3px;
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border-top: 1px solid #FFF;
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background: #FFF5E8;
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white-space: nowrap;
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color: #700;
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}
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.value {
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padding: 3px;
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font-weight: bold;
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white-space: nowrap;
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background: #FFF;
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color: #000;
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}
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</style>
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</head>
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<body>
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<img src='include/images/vtigercrm_icon.ico' width='46' height='62'>
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<hr>
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Dear Customer,
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<br>
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<br>
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The issue reported by you is acknowledged and has been allocated the following:
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<br>
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<br>
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<table width='400' border='0' cellpadding='0' cellspacing='1' class='tablebg'>
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<tr>
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<td class='field'>Ticket Id:</td>
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<td class='value'>".$return_id."</td>
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</tr>
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<tr>
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<td class='field'>Category:</td>
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<td class='value'>".$_REQUEST['category']."</td>
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</tr>
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<tr>
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<td class='field'>Group:</td>
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<td class='value'>".$_REQUEST['assigned_group_name']."</td>
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</tr>
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<tr>
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<td class='field'>Status:</td>
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<td class='value'>".$_REQUEST['status']."</td>
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</tr>
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<tr>
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<td class='field'>Priority:</td>
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<td class='value'>".$_REQUEST['priority']."</td>
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</tr>
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<tr>
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<td class='field'>Submitted By:</td>
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<td class='value'>".$current_user->user_name."</td>
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</tr>
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<tr>
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<td class='field'>Assigned To:</td>
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<td class='value'>".$toname."</td>
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</tr>
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<tr>
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<td class='field'>Contact:</td>
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<td class='value'>".$_REQUEST['contact_name']."</td>
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</tr>
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<tr>
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<td class='field'>Summary:</td>
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<td class='value'>".$subject."</td>
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</tr>
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</table>
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<br>
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<b>Initial Comment:</b>
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<br>
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<br>
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".$description."
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<br>
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<br>
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Regards,
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<br>
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<".$current_user->user_name.">
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</body>
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</html>";
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$mail->Subject = '[Ticket Id : '.$return_id.'] '.$subject;
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$mail->Body = $str;
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$initialfrom = $current_user->user_name;
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$mail->IsSMTP(); // set mailer to use SMTP
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$to=$mailid;
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$mail->Host = $mail_server; // specify main and backup server
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$mail->SMTPAuth = true; // turn on SMTP authentication
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$mail->Username = $mail_server_username ;//$smtp_username; // SMTP username
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$mail->Password = $mail_server_password ;//$smtp_password; // SMTP password
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$mail->From = $from;
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$mail->FromName = $initialfrom;
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$mail->AddAddress($to); // name is optional
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$mail->AddReplyTo($from);
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$mail->WordWrap = 50; // set word wrap to 50 characters
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$mail->IsHTML(true); // set email format to HTML
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$mail->AltBody = "This is the body in plain text for non-HTML mail clients";
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if(!$mail->Send())
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{
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// echo "Message could not be sent. <p>";
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// echo "Mailer Error: " . $mail->ErrorInfo;
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}
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}
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$loc = "Location: index.php?action=".$return_action."&module=".$return_module."&record=".$return_id;
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//echo "locisss ".$loc;
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header($loc);
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//Code to save the custom field info into database
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function save_customfields($entity_id)
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{
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global $adb;
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$dbquery="select * from customfields where module='HelpDesk'";
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$result = $adb->query($dbquery);
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$custquery = 'select * from ticketcf where ticketid="'.$entity_id.'"';
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$cust_result = $adb->query($custquery);
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if($adb->num_rows($result) != 0)
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{
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$columns='';
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$values='';
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$update='';
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$noofrows = $adb->num_rows($result);
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for($i=0; $i<$noofrows; $i++)
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{
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$fldName=$adb->query_result($result,$i,"fieldlabel");
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$colName=$adb->query_result($result,$i,"column_name");
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if(isset($_REQUEST[$colName]))
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{
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$fldvalue=$_REQUEST[$colName];
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if(get_magic_quotes_gpc() == 1)
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{
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$fldvalue = stripslashes($fldvalue);
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}
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}
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else
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{
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$fldvalue = '';
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}
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if(isset($_REQUEST['id']) && $_REQUEST['id'] != '' && $adb->num_rows($cust_result) !=0)
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{
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//Update Block
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if($i == 0)
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{
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$update = $colName.'="'.$fldvalue.'"';
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}
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else
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{
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$update .= ', '.$colName.'="'.$fldvalue.'"';
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}
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}
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else
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{
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//Insert Block
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if($i == 0)
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{
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$columns='ticketid, '.$colName;
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$values='"'.$entity_id.'", "'.$fldvalue.'"';
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}
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else
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{
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$columns .= ', '.$colName;
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$values .= ', "'.$fldvalue.'"';
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}
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}
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}
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if(isset($_REQUEST['id']) && $_REQUEST['id'] != '' && $adb->num_rows($cust_result) !=0)
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{
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//Update Block
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$query = 'update ticketcf SET '.$update.' where ticketid="'.$entity_id.'"';
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$adb->query($query);
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}
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else
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{
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//Insert Block
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$query = 'insert into ticketcf ('.$columns.') values('.$values.')';
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$adb->query($query);
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}
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}
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else
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{
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if(isset($_REQUEST['id']) && $_REQUEST['id'] != '' && $adb->num_rows($cust_result) !=0)
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{
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//Update Block
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}
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else
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{
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//Insert Block
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$query = 'insert into ticketcf (ticketid) values('.$entity_id.')';
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$adb->query($query);
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}
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}
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}
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?>
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