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Updates to get nginx working
4 months ago
2002-04-24 15:15:46 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::The infrastructure is slow and there is an unacceptable number times when the system is %22down%22. &xxxxxxxxxxxx::&xxxxx5xx8xxx::&3::Address the infrastructure rust out issue. Slow, plus conflicts between network and PC DOCS. etc&2::&1::&1::&3::News to me. Do I not still deal with my COSR %3F%3F%3F&0::&The cost associated with obtaining NCS services (i.e. RATE, NALing etc.) has not been addressed and it should be. NCS are pricing themselves right out of the market. %0D%0A%0D%0ANCS costs are breaking our budgets.::&0::&1::&2::<<>>Not Scored by Definition
2002-04-24 15:16:54 GMT<<>>pwgsc&atimmins&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::Tools and services provided for new releases of software good. Communication in advance of releases is very good. The Help Desk service is also very good.&xxxxxxxx8xxx::&x1xxxxxxxxxx::&2::Mail service has been down in the past, but lately there have been fewer problems.&0::&1::&1::&3::Unaware of communication in this regard.&1::&CRM model. What is it%3F::&1::&0::&5::<<>>Not Scored by Definition
2002-04-24 15:21:15 GMT<<>>pwgsc&dvetter&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::&xxxxxxxxxxx11::&2::We have recently started to use the web for the Standard Payment System and the response time is variable, but mostly slow.&1::&1::&1::&3::I have not heard of this. Don%27t have any idea who the single point of contact is.&1::&::&1::&0::&4::<<>>Not Scored by Definition
2002-04-24 15:30:20 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xx2xxxxxxxxx::&xxxxxxxxxx10x::&2::&3::Changes are annouced late with little detail which causes some of the clients confusion.&2::Same as previous&1::&1::&2::&::&2::&0::&2::<<>>Not Scored by Definition
2002-04-24 15:36:16 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::Need to work more with clients (ie AMSS) to define the needs of the organization and define technological solutions. Often dealing with inexperience people for the support of applications and desktop support.&xxxxxxxxxx10x::&xx2xxxxxxxxx::&3::Network is often down or very slow.&1::&3::Time consumming and to much overhead&2::&0::&1::&Database group is not working as a partner with AMSS and they dictate solutions and standards.::&1::&0::&2::<<>>Not Scored by Definition
2002-04-24 15:37:16 GMT<<>>pwgsc&kpuddington&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::good value for money spent&0xxxxxxxx9xx::&xxxxxxxxxxxx::&0::&0::&0::&0::&0::&0::&::&0::&0::&3::<<>>Not Scored by Definition
2002-04-24 16:28:35 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::&xxxxxxxxxxxx::&3::&2::&1::&2::&2::Although it is a positive step in the right direction, I have seen little impact so far from a Regional perspective. Branches still appear very %27stove piped%27. &2::&::&3::Questions too broad in scope.%0D%0A&&6::<<>>Not Scored by Definition
2002-04-24 16:42:18 GMT<<>>pwgsc&dmorse&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::Standards too rigid for Applications development in 2000%27s&xxxxxxxxxxxx::&xx2xx5x78x10x::&2::NCS cannot seem keep up to date on all platforms&3::W2K is a good example of poor communication, clients are left in the dark. NCS does not follow their own standards when it comes to technical releases.&3::No longt term planning&2::The larger the platform the better it is. The smaller the platform the worse it is.&3::too many layers, too much overhead, too much churn in the organization. The CRM may help.&1::&Deal with COSTS, one size fits all approach is frustrating.%0D%0ADeal with GTIS relationships. Support to AMS is problematic, approach to clients is difficult at times.::&3::I suggest a professional firm structure the questions to arrive at unbiased results in all areas of serviuce&0::&2::<<>>Not Scored by Definition
2002-04-24 17:09:33 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&xxxxxxxxxxxx::&xx2xxxxxxxxx::&1::&2::&3::&2::&0::&1::&::&1::&0::&2::<<>>Not Scored by Definition
2002-04-24 17:58:36 GMT<<>>pwgsc&rquirt&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::Needs to be more responsive to changes in market that developers/clients are moving to.%0D%0ANeeds to improve internal NCS communications and coordination so that client requests are not dropped and do not go into a void.%0D%0ANo one contact person in NCS can handle client problems from start to finish. The problems are handed off to another group in NCS and possibly another and possibly.... It has taken months to get answers...and sometimes we never get an answer to a problem. Through frustration, we fix it ourselves if we can (we do NCS%27s job).&x1xxxxxxxxxx::Although I am not overly happly with the suite, I have had good service in this area.&xxxxxxxx8x10x::Although I am not overly happly with the suite, I have had good service in this area.&3::Any change by AMS seems to involve a long drawn-out and painfull experience by AMS and NCS. This is unacceptable to clients who want GTIS to make solid and timely decisions to deliver on their new applications.&2::Improving this past year. More briefings at AMS Exec and to AMS Managers should be sought by NCS. Don%27t wait to be asked%21&3::WIN2000 is an excellent example of something wrong from the start. No seen as a corporate project at start %22just an operating system change%22 is a quote from one NCS person. NCS started this project and fought against project management of it for PWGSC. AMS was forced to start conversion to WIN2000 and NCS was not (contrary to what NCS stated) ready. The list goes on. There are other examples as well such as Oracle 8i, etc.&2::Our teams at Tupper have a different view.&1::See above notes on internal NCS issues relating to poor customer service.%0D%0AThere are heroes in NCS (and they are great%21) but no unified NCS customer service.%0D%0A&4::AMS Client Authority brings AMS problems to NCS for resolution. NCS shoots the messanger (the CA).%0D%0ANCS believes the issues escallation process within NCS works in spite of AMS comments to the contrary. This needs work (agreement at AMS/NCS meeting to assist AMS CA was never put in place).%0D%0AFrom an AMS perspective, nothing has changed. Reference all above comment boxes on client issues.&I have questions regarding the NCS report statistics on customer service. They don%27t always seem to match up to what I know. Corrective action time does not seem to be from the receipt of the first contact by NCS. It seems to be from the time it is assigned within NCS. This can be a considerable delay.::&4::&0::&3::<<>>Not Scored by Definition
2002-04-24 18:47:31 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&0xxxxx6xxxxx::Support for the mainframe has always been excellent. Print operations is very efficient comsidering the volume other than Compensation with which they have to deal. ye &xxxxx5xxx910x::&::&3::&3::&2::&2::&3::&::&2::&1::&6::<<>>Not Scored by Definition
2002-04-24 20:06:29 GMT<<>>pwgsc&rnoble&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::The availability of the mainframe is over 99%, the systems engineer often finds problems before they become critical and respond to them at all times. &0xxxxxxxxxxx::&xxxxxxxxxxxx::there are no areas&0::&0::&0::&1::&1::&0::&Overall NCS provides excellent and conscientious service to maintain our systems at high availability. ::&0::&0::&2::<<>>Not Scored by Definition
2002-04-24 22:36:19 GMT<<>>pwgsc&amacdonald&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&4::I am in Legal Services at PDP. The network service here has been so unreliable for so long that I am urging my boss that we should re-establish our own internal server and abandon GTIS service except for an e-mail connection.&xxxxxxxxxxxx::On the contrary, everything about the service is unacceptable, with special mention of the so-called help desk system (as opposed to the individuals who answer the phone).&xxxxx5xx8x10x::I%27ve ticked Client Relations not because the people involved are impolite, but because the system is so rigid that the effect is that GTIS tells their clients what GTIS requirements are, and rarely moves to accommodate client needs. The client service reps seem incapable of acheving anything we ask for that isn%27t part of the standard menu.&3::Many upgrades seem to cause problems. Upgrades should be minimized.&3::&3::&::&3::Unlikely to make a difference. See above under client relations.&4::&::&3::&&3::<<>>Not Scored by Definition
2002-04-25 02:41:53 GMT<<>>pwgsc&jpaveling&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&0xxxxx6xxxxx::&xxxxxxxxxxxx::&1::&2::&2::&1::&2::&1::&::&1::&0::&4::<<>>Not Scored by Definition
2002-04-25 11:55:09 GMT<<>>pwgsc&gdoucette&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::&0xxxxxxxx910x::&xxxxxxxxxxx11::&0::&0::&0::&0::&2::&0::&We are very pleased with the arrangements that we established with NCS at the Summerside DataCentre.::&0::&0::&0::<<>>Not Scored by Definition
2002-04-25 12:13:12 GMT<<>>pwgsc&jmacaskill&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::&xxxxxxxxxxxx::&xxxxxxxxxxxx::&0::&0::&0::&0::&0::&0::&::&0::&0::&0::<<>>Not Scored by Definition
2002-04-25 16:21:25 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::NCS seems to have adopted a one-size-fits all support and cost model. The model is not transparent, and too complex, and monthly reporting on resources/service provided often does not seem to reflect what the client has observed.&xxxxxxxx89xx::&xxxxxxxxxx10x::Additional IM/IT services for security, monitoring, auditing, intrusion detection, should always be shared amongst the overall NCS client based at a reduced cost.&3::Additional IM/IT services for security, monitoring, auditing, intrusion detection, should always be shared amongst the overall NCS client based at a reduced cost.&2::&3::Too long turn around time for set-up, RATE testing, etc compared to private sector.&2::&3::The COSRs we are dealing with are often innaccessible, do not respond quickly, and often don%27t have the information at hand.&3::&::&3::&1::&1::<<>>Not Scored by Definition
2002-04-25 19:51:42 GMT<<>>pwgsc&scurley&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::I have utmost confidence in the infrastructure and security services that NCS provides. Most problematic has been meeting timeframes for deliverables. I would like to see more proactive client relations (arranging regular meetings, minutes of meetings, action items with dates.) &xxxxxxxxxxxx::&xxx3xxxxxx10x::&1::NCS needs a business approach for providing new services (multimedia, collaboration tools etc.)that allow them to get into emerging areas where client demand exists but is not mainstream as yet. The business case for many of these service offerings is strong if NCS client reps share client interests and realize there is critical mass for moving into these new areas. &2::Have been instances when we were not informed or asked for approval. &0::&1::Network and mail problems are noticeable.&3::&1::Excellent COSAR. Very proactive and follows up. Would appreciate minutes of client service meetings and action item notes. &::&1::&0::&2::<<>>Not Scored by Definition
2002-04-26 12:14:52 GMT<<>>pwgsc&rmichael&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxx910x::Production Control Services - Summerside&xxxxxxxxxxxx::&::&1::&2::&1::&0::&1::&No.::&1::&0::&0::<<>>Not Scored by Definition
2002-04-26 14:22:31 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&4::NCS should re-organize so one individual is accountable to provide the entire suite of services to one client&xxxxxxxxxxxx::Actually, not one of the above services exceed my expectations. Some of them do not affect me but the ones that affect my organization -- they are all way down in my satisfaction level&x123x5xxx910x::NCS must re-think their raison-d%27etre and hopefully figure out how to best service PWGSC.&3::Actually, NCS would just love to get us off teh UNIX (mid0range) platform and get into their comfort zone which is the main frame. They have been discussing with senior management on many occasions this issue and trying to influence senior management as to moving to the main frame platform.&4::Usually always late (communication) and of course it never works so the ripple efect is that the client is down for a numebr of hours - sometimes 2 to 3 times a week.&4::Hardware... NCS have yet to understand the client situation and their needs and properly plan so we will not be affected too much. %0D%0ASOftware... well this is another story... for the corporate ones... I think they are satisfactory evnethough they do it wrong more often than they do it wright. Concerning Business software releases.. well this is quite the journey. NCS does not have a process in place to ascertain that when we (the client) releases a new business applciation or version of, NCS can not confirm that the NCS regional people will do what has to get done as per the agreed plan. On many occasions, a release was done but in some regions it was not installed as per the targt date which of course caused the client a huge effort to correct the situation. This is more than UNSATISFACTORY...&4::Well, if you have read my previous comments, you will have already deducted that NCS is there to serve themself.%0D%0AActually, an interesting event occured a few days ago. I met for the first time my Capacity planner from NCS. I was told that I have been paying for one of those for the past three years. I was also informed that I actually was paying for the development of tools that NCS will then use to do capacity planning for my organization.%0D%0A%0D%0ATHIS IS WHAT I CALL SERVICE ... righ %21%21%21&2::Actually, the CRM model is an excellent model if NCS management (all of them) agree and work together. NCS is really too fragmented to actually think that the CRM model will work internally in PWGSC. It may work for OGDs since they are real client for NCS. WE in PWGSC are second class citizen when it comes to NCS servicing us.&4::NCS must re-think their raison-d%27etre and hopefully figure out how to best service PWGSC.&Nope. I have said enough %21%21%21%0D%0A%0D%0ABut, let me add one more thing... NCS has too many people with th eright to stop something.%0D%0A%0D%0AI have been told that on certin occasions an install needed the approval of 5 to 6 people before it can be done.%0D%0A%0D%0AI think NCS must create units dedicated to service one client. In doing so, the NCS unit would hopefully learn the client business (program), financial pressures and operational needs and then NCS could certainly respond better.::&1::Good survey but you have to understand for what organization you are doing the survey for. %0D%0AThe survey could not have gone deeper since it woudl have discovered even more problems.&0::&3
2002-04-26 19:22:01 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&4::NCS does not respect service level agreement&xxxxxxxxxxxx::&01xxx5xx8x10x::&4::&4::&4::&3::&4::&4::&NCS has move away from being a customer service organisation to being a process driven organisation that cares very little about the client.::&4::&1::&3::<<>>Not Scored by Definition
2002-04-29 17:49:18 GMT<<>>pwgsc&rhuard&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&0xxxxxxxxxxx::&xxxxxxxxx9xx::Service desk national. I would like more problem resolution to come from this area as opposed to logging and tracking.%0D%0AWhy would TCASSIST Sevice desk not be included as a choice.&2::&2::&1::&1::&0::This is clearly the right model, however a senior resource is a must for clients who have made a significant investment with GTIS&0::&While i applaud this initiative , i would much rather see a survey on GTIS services as my mou%27s and SLA%27s are with GTIS not directly with NCS. ::&2::More client specific and should include GTIS services&1::&3::<<>>Not Scored by Definition
2002-04-29 17:56:27 GMT<<>>pwgsc&mtaaffe&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&0xxxxxxxxxxx::&xxxxxxxxxxxx::&3::&1::&0::&0::&2::&3::&::&3::&&1::<<>>Not Scored by Definition
2002-04-29 19:14:51 GMT<<>>pwgsc&wbrignell&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::I%27ve dealt with Mainframe, Service Desk GTIS National, Client Relations and Disaster Recovery areas. %0D%0A%0D%0AI don%27t believe that they%27ve exceeded my expectations, but then my expectations are somewhat high. %0D%0A%0D%0AI believe that each of these areas are doing a %27good%27 job.&xxxxxxxxxxxx::See comments above.%0D%0A&::&1::&3::I don%27t think that there is enough of an impact analysis done when implementing changes. %0D%0A%0D%0AYou are dealing with a very extensive, and sometimes complex, environment where the impact of changes may not be obvious in all cases.%0D%0A&1::&0::&0::&No.::&0::&0::&6::<<>>Not Scored by Definition
2002-04-29 19:50:05 GMT<<>>pwgsc&jrombouts&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::We are provided mainframe hosting services.&xxxxxxxxxxxx::we only receive mainframe services and they met our expectations.&xxxxxxxxxxxx::see question 2%27s reply&::&2::&2::time delays are longer than hoped.&1::&2::When was this change done%3F Is this contact our CSAR or someone new%3F&2::OK with GTIS (NCS) however would like improvements in delivery with certain representatives (Don Powell).&::&3::You need to indicate who you are (GTIS) and also I had to ask someone else who NCS was.%0D%0AI was unaware if/when the new CRM was put in place. Here at CIPO we are unaware of it.%0D%0AThe survey was over broad on the subject and so could not get down to detail on any of the specific services.&0::&1::<<>>Not Scored by Definition
2002-04-30 11:54:52 GMT<<>>pwgsc&jmackenzie&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::NCS is not always willing to listen to our needs.&xxxxxxx7xxxx::&x123x56x8x10x::&3::&1::It%27s getting better, but that may be because we keep pushing for the information. The COSRs pass information when they get it - this is good.&2::&3::We are behind in a lot of infrastructure and the plans to move ahead are slow to come forward. It is difficult to plan application releases without knowing the target infrastructure.&3::I%27m not sure I have a single point of contact. I actually deal with 3 different COSRs. This could improve things, but only if this single point of contact has authority to get things done.&3::It can be very frustrating dealing with some parts of NCS.& ::&1::I hope that followup will take place.&1::&4::<<>>Not Scored by Definition
2002-05-01 12:30:11 GMT<<>>pwgsc&dwood&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::Individuals and service offerings are very good. There is a lack of coordination between units and activities that cause us concerns and challenges in feeling the services are dependable and consistant.&xxxxxxxxxxxx::I think exceed is overstated but I am very satisfied with the service we get from Doug Thayer, Joanne Townsand and some of the technical folks.&xxxxxxxxxxxx::Again, individuals and units seem to be able to meet basic expectations but overall the coehesion across units (which for a client are key to have work together) always seems to be a struggle.&2::The technology is well run but there is often a lack of sense that the operation cares or understands the clients needs. It is more a case of here is what we offer - take it or leave it.&2::Often last minute, sometimes not at all. Even our reps are caught off guard on some occasions.&1::Major changes are well handled.&1::Technology is always well maintained.&0::If only the rest of the organization could pull together to support the single point of contact.&0::Our contact (Doug Thayer) and CSAR (Joanne Townsand) are customer oriented and a pleasure to work with.&I believe that the organization is too entrenched in the mindset that they are a mandatory service. They are starting to say the right things (customer focus), make some changes (CRM) but the shift is slow and seems to start in the middle and be working its way up and down.%0D%0A%0D%0AWill they be able to make the shift before clients find other options%3F I%27m not sure. GOL is pushing the envelope and timelines much harder and faster that NCS seems to be able to adjust. Secure Channel is an unknown factor. If NCS wants to survive (outside being a PWGSC internal service) they need to get with the GOL program and start taking some leadership roles and being part of the game.::&0::&0::&4::<<>>Not Scored by Definition
2002-05-02 12:16:29 GMT<<>>pwgsc&brussell&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::our area requires mainframe access to run pay processing jobs. It has happened twice so far this year that staff have had to take taxis to other buildings when lan was down. No other contingency was available.%0D%0A%0D%0AIn response, our directorate requested stand alone, mainframe access (several months ago) and to date, this not been put in place. %0D%0A&xxxxxxxxxxxx::No service has been identified as exceeding expectations. However, it is typical in an operational environment that only when expectations are not met that service is noticed. &01xxx5x78xxx::No service has been identified as exceeding expectations. However, it is typical in an operational environment that only when expectations are not met that service is noticed. &2::Satisfactory for the most part &2::Satisfactory but there seem to be a lot of upgrades and patches lately. It might be better to have %22quarterly%22 releases to minimize the number of days a week or month that clients are inconvenienced with these changes. %0D%0A&2::Satisfactory. Please see remarks in above response. &2::Satisfactory, we do have a lot of older technology that is supposed to be supported by GTIS but it takes longer and longer to get things repaired as a result. &3::Unclear on Model &3::See response to %23 8 - we are not familiar with NCS client representation services. &None::&3:: This survey takes a lot for granted - a highly technical background of the respondant, for instance. Many of the areas of which it speaks are undefined and too technical to comment on. In fact, the very name, NCS is not defined anywhere. I find this survey is for techies, by techies. &0::&6::<<>>Not Scored by Definition
2002-05-02 13:51:15 GMT<<>>pwgsc&cmonette&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1:: Improvments in communications are required in NCS within the various support groups. As a client service agreements are signed but they are in most cases not disiminated to the support groups. This causes several hours of down time. &xxxxxxxxxx1011::&x1xxx5xx89xx::&2::Software platforms are the issue in most cases. NCS needs to understand their client software requirements. Corporate applications are fine but for a client who requires speciality software it is very challenging to have it incorporated into the NCS NAL%27d process. Most times clients will load their software on their hard drives.&0::&0::&1::&0::&0::& ::&0::&1::&6::<<>>Not Scored by Definition
2002-05-02 19:25:48 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::Client support and communications needs improvement%3B cost estimates needs more transparency%3Bexcessive frequency of client support management is disruptive to clients%3Bclient perception that NCS is arrogant in its dealings with clients.&0x2xxxx7xxxx::&x1xxx5xx8x10x::&3::&2::&3::Adhering to pre-announced schedules and communicating results (positive or negative) at the end&2::&2::&3::meeting schedules%3Bresolving problems with visible plans(long outstanding and festering problems%3B&Better coordinate with AMSS%3A IT Architectural issues of platforms and tools.::&2::&0::&4::<<>>Not Scored by Definition
2002-05-03 15:09:20 GMT<<>>pwgsc&vtrudeau&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::NCS takes too long to test new technology and the organization is far from being at the cutting edge of technology&x1xxx5xxxxxx::&xxx3xxxxxxxx::&3::See Q3&3::Changes to infrastructure often impact applications and NCS needs to communicate those 2 years ahead so AMS can accommodate in operational planning. Not the case today. In addition, your target dates always changes and makes things very difficult on the AMS side&3::SEE Q5&3::See Q3&1::&4::Changes too often and not knowlegeable enough. Far from acceptable. Not senior and experienced enough. Furthermore, the individual should work with AMS and not with the client directly as the client ends up with two doors into GTIS&None::&4::&0::&4::<<>>Not Scored by Definition
2002-05-03 17:17:14 GMT<<>>pwgsc&dthompson&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::Service+is+very+good+but+getting+an+integrated+solution+across+stovepipes+can+sometimes+be+frustrating.&xxxxxxxxx910x::The+above+services+are+always+prompt+and+courteous.&xxxxxxxxxxxx::&::&0::Notification+is+always+provided+well+in+advance+whenever+possible.&1::&1::&1::&1::&I+think+you+should+look+at+the+direct+provision+of+level+1,+2,+and+3+broken+down+into+individual+pieces.+::&1::&&2::<<>>Not Scored by Definition
2002-05-03 19:19:30 GMT<<>>pwgsc&rtoutloff&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::&xxxxxxxxxxxx::&1::&1::&2::&1::&2::&1::&::&1::&0::&0::<<>>Not Scored by Definition
2002-05-03 19:45:58 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::&xxxxxxxxxxxx::&2::&2::&2::&1::&1::I+only+have+contact+with+a+COSR.&2::This+is+in+part+due+to+the+fact+this+is+the+fisrt+year+of+our+partnership+and+roles+/+functions+/+processes+are+new+or+are+being+developed.&Timely+communications+and+improved+timelines+on+completing+tasks.::&2::&1::&0::<<>>Not Scored by Definition
2002-05-03 19:53:23 GMT<<>>pwgsc&apelletier&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::&xxxxxxxxxxx11::&xxxxxxxxxxxx::&0::&0::&0::&0::&0::&0::&::&0::&0::&2::<<>>Not Scored by Definition
2002-05-06 12:58:25 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&xxxxxxxxxxxx::&01xxxxxxxxxx::&2::&2::&3::better+coordination+of+software+upgrades.&2::&3::NCS+should+communicate+organization,+key+contacts+and+responsibilities+in+a+better+and+more+timely+manner+whenever+there+are+internal+NCS+changes+in+any+of+these+areas.+&2::&::&2::&0::&3::<<>>Not Scored by Definition
2002-05-06 12:59:41 GMT<<>>pwgsc&lholtby&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::There+are+occasionally+areas+of+difference+between+expectations+and+what+is+delivered,+but+in+general+these+have+been+worked+out+or+negotiations+are+in+progress+to+resolve.&0xxxxxxx89x11::&xxxxxxxxxxxx::&0::NCS+response+to+our+requirements+related+to+web+enabling+of+our+application+has+been+very+good.&1::Communication+of+infrastructure+changes+has+improved.++The+only+issue+we+have+in+this+area+relates+to+EAA.&2::There+have+been+issues+with+software+Certification/PRT+testing,+due+to+changes+in+responsibilities+within+NCS.++Negotiations+are+under+way+to+resolve+them,+but+whether+they+will+be+resolved+to+our+satisfaction+is+unknown.++There+are+no+issues+with+hardware+rollouts.&1::&2::There+have+been+so+many+changes+in+responsibilities+within+NCS+over+the+past+2+years,+and+a+shortage+of+resources+within+the+Client+Relations+area,+that+it+is+difficult+to+respond+positively.++However,+we+have+no+problem+with+the+single+point+of+contact+philosophy+for+items+other+than+regular+production+support.+A+single+point+of+contact+that+includes+production+support+is+not+workable+for+our+application.+++&2::There+have+been+significant+improvements+recently,+due+to+increased/knowledgeable+resources+being+assigned.&It+would+be+very+helpful+if+NCS+roles+and+responsibilities+stabilized.::&2::&0::&5::<<>>Not Scored by Definition
2002-05-06 17:01:40 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::SPS+on+the+WEB%0D%0ASelection+of+Wordpro+as+a+wordprocessing+product...in+comparison+to+other+Departments+who+use+Word.&0xxxxxxxxxxx::&x1x3x5xxxxxx::&3::The+recent+identification+that+VIASAFE+will+no+longer+be+supported.+However,+what+is+missing+is+what+will+be+supported+or+replaced+with+that+will+continue+to+provide+clients+with+the+same+functionality.&1::The+advance+notice+enables+the+users+to+be+prepared+to+do+something+else+when+the+upgrade+or+change+in+service+fails.&2::See+previous+comments..Software+upgrades+is+a+major+challenge+for+NCS.&2::Not+sure+what+the+question+is%3F&3::&2::Dispute+resolution%3F%3F%3F&::&2::&0::&6::<<>>Not Scored by Definition
2002-05-06 21:13:31 GMT<<>>pwgsc&carmatage&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::&xxxxxxxxxxxx::&xxxxxx6xxxx11::&1::The+Web+was+a+struggle,+but+we%27ll+get+there.&1::&3::I+need+to+make+a+distinction+here.++Concerning+the+production+environment,+everything+runs+like+clockwork.++But+in+the+OA+environment,+too+frequently+an+apparently+simple+upgrade+seems+to+cause+everything+to+go+weird+for+a+while.&0::&0::&1::&::&1::&0::&5::<<>>Not Scored by Definition
2002-05-07 12:42:57 GMT<<>>pwgsc&plaviolette&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&0xxxxxxxx910x::Service+is+good+when+it+is+available.+Turnaround+times+are+sometimes+lengthy+and+user%27s+need+access+to+the+expertise+in+OSSD.+In+person+assistance+is+sometimes+necessary+and+it+is+difficult+to+schedule+times+to+meet+with+OSSD+support+personnel.+%0D%0A&xxxxxxxx8xxx::Service+is+good+when+it+is+available.+Turnaround+times+are+sometimes+lengthy+and+user%27s+need+access+to+the+expertise+in+OSSD.+In+person+assistance+is+sometimes+necessary+and+it+is+difficult+to+schedule+times+to+meet+with+OSSD+support+personnel.+%0D%0A&2::Need+more+proactive+tools+to+monitor+performance+and+report+on+areas+requiring+attention.+Sometimes+clients+only+become+aware+of+requirements+for+replacements+once+they+experience+problems+(ex.+DASD,+etc.)+%0D%0A%0D%0A&3::Our+focal+point+of+contact+is+sometimes+not+advised+in+a+timely+manner+of+infrastructure+changes+(such+as+upgrades)+and+thus+cannot+communicate+the+information+to+us+in+a+timely+fashion.++When+we+are+impacted+by+these+changes+and+have+to+conduct+testing,+etc.,+we+need+time+to+plan+for+these.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++&1::Usually+consults+clients+on+planned+rollouts+with+sufficient+time+frames+to+assess+impacts+on+areas+including+applications+ex.+W2000.++&1::&0::Focal+point+of+contact+works+well+from+client+perspective.+Improved+coordination+on+the+technical+side+(between+NCS+and+other+GTIS+groups)+would+improve+effectiveness+of+this+model.+%0D%0A&1::&::&1::More+explanation+of+each+of+the+components+being+assessed+would+be+helpful.+Suggest+you+include+examples+of+specific+items+ex.+OS390+support,+GENET,+etc.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++&0::&3::<<>>Not Scored by Definition
2002-05-07 13:21:13 GMT<<>>pwgsc&bedgington&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::Recent+power+outage+->+hard+powerloss+=+bad+%3A(%0D%0AWe+were+lucky+it+happened+during+backups+and+no+data+loss+resulted.++Plus,+lack+of+and+timeliness+communication+could+definitely+be+improved.%0D%0A%0D%0A&xxxx4xxxxxxx::Tech+Support+is+great,+Steve+Dale+is+always+helpful.&xxxxxxxxxx10x::&::&1::&1::&0::On+top+of+latest+patches,+security+issues,+etc&2::&3::See+answers+to+1,2,3+..+that+sums+it+up&::&3::&1::&2::<<>>Not Scored by Definition
2002-05-07 13:32:25 GMT<<>>pwgsc&jmeunier&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&xxxxx5xxxxxx::&xxxxxxxxx910x::&3::&2::&1::&1::&1::All+depends+on+the+CRM+you+are+given.&3::We+have+changed+service+reps+many+times.++NCS+never+seems+to+be+successful+in+reporting+problems+when+something+does+go+wrong.++The+is+always+a+%27glitch%27+that+needs+to+be+rectified+so+it+doesn%27t+happen+again.%0D%0A%0D%0ANotification+of+the+major+power+outage+was+not+relayed+to+us+until+we+already+knew+what+happened.%0D%0A%0D%0AThe+cause+of+the+major+power+outage+was+only+available+to+us+after+much+hounding+of+our+CRM.++If+the+complete+report+was+not+ready+than+an+interim+update+should+have+been+delivered.%0D%0A%0D%0AThankfully+we+have+a+contact+with+one+of+the+NCS+techs+that+can+expediate+many+of+our+needs+and+concerns.&This+survey+should+deal+with+more+specifics.++It+is+hard+to+judge+NCS+on+a+wide+range+of+services+with+general+topics.::&3::&0::&2::<<>>Not Scored by Definition
2002-05-07 13:45:02 GMT<<>>pwgsc&abiron&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&xxxxxxxxxxxx::&0xxxx5x7xx1011::&3::Our+client+departments+upgrade+to+new+software+much+quicker+then+PWGSC.++We+have+an+outdate+operating+system+and+Office+Suite+that+few+of+our+clients+use.++Application+testing+requires+testing+using+environments+that+simulate+the+client+departments+we+service+and+this+is+not+possible+in+PWGSC+where+we+are+always+many+releases+behind+other+departments.++We+rely+on+and+have+to+pay+for+NCS+to+do+testing+in+other+operating+systems.++XP+is+a+major+issue+as+PWGSC+is+forbidden+to+use+the+operating+system+and+some+of+our+clients+are+upgrading.++We+are++unable+to+test+our+application+due+to+restrictions+in+PWGSC+on+XP+installation+and+will+soon+have+clients+using+our+software+in+an+untested+environment+with+insufficient+time+to+respond+to+the+need+to+change.++NCS+needs+to+understand+that+we+develop+software+for+installation+in+other+client+departments+no+just+PWGSC+offices.++Perhaps+a+test+lab+where+deviations+from+the+PWGSC+office+infrastructure+are+available.&4::For+testing+mission+critical+systems,+we+receive+little+or+no+notice.++No+notice+when+NCS+decides+on+our+behalf+that+an+upgrade+will+not+affect+our+application+and+little++notice+when+our+employees+have+to+come+in+on+the+week+end+and+test.++NCS+should+publish+a+plan+of+upgrades+so+we+can+all+be+aware+of+the+upcoming+changes+and+plan+for+them.++Again,+NCS+briefs+senior+management+committees+but+little+effort+is+made+to+brief+the+Director%27s+level.++The+assumption+of+%22top+down+communications%22+is+not+an+effective+way+to+retain+client+relations+and+is+in+fact+contrary+to+other+types+of+services+where+the+working+level+is+part+of+the+decision+making+process+and+directors+can+brief+their+senior+management+before+a+presentation+is+made+at+that+level.+NCS+is+the+only+organization+that+I+know+of+in+PWGSC+that+starts+their+communications+at+the+top.++NCS+should+make+better+use+of+the+GOS+Office+Automation+Committee+in+their+communications.&3::We+need+a+testing+platform+for+windows+XP+so+we+can+test+our+application+before+a+client+department+does+it+for+us.++We+have+a+one+year+lead+time+to+build+in+any+changes+and+need+a+lab+for+testing+our+application+with+such+non+PWGSC+standard+operating+systems.++&3::More+effort+should+be+made+to+identify+a+PWGSC+approach+for+common+servcies+(ie%3A+EAA+and+file+transfer).++It+seems+that+new+products+are+picked+at+random+and+as+soon+as+we+incorporate+one+into+our+application,+NCS+no+longer+wants+to+support+it+and+have+selected+a+new+product.++This+has+made+economies+of+scale+(and+cost+sharing)+non+existent+as+different+applications+use+diffentent+solutions.++The+Office+infrastructure+needs+to+be+upgraded+to+at+least+Windows+2000+and+a+better+suite.++Few+people+are+using+WordPro+as+it+is+outdated+by+todays+standards+and+files+cannot+be+shared+with+client+departments+that+use+MS+Office.&0::This+will+help+communications,+but+requires+the+Manager+to+keep+up+to+date+on+all+NCS+activities+and+be+sure+to+brief+their+clients.&0::Improvements+seen+in+the+area+of+operational+planning+and+cost+estimation.++The+area+of+Service+Level+agreements+once+again+seems+to+be+discussed+only+at+the+Senior+Management+level+with+the+Directors+finding+out+only+after+a+decision+is+made.&Costing+improvements+are+a+must.++NCS+representatives+that+provide+Change+Request+Costing+need+to+be+better+trained+on+
2002-05-07 19:14:28 GMT<<>>pwgsc&plafleur&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&0::&xxxxxxx7xx10x::&xxxxxxxxxxxx::&0::&1::&1::&0::&0::&0::&::&0::&1::&4::<<>>Not Scored by Definition
2002-05-08 14:18:28 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::&xxxxxxxxxxxx::&xxxxx56xxxxx::&3::&1::&2::&2::&2::&3::&::&3::&1::&1::<<>>Not Scored by Definition
2002-05-13 13:20:04 GMT<<>>pwgsc&mlackey&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxxxx::&xx2xxxxxxx10x::&2::&1::&1::&2::&2::&3::&::&3::&0::&2::<<>>Not Scored by Definition
2002-05-13 15:38:15 GMT<<>>pwgsc&jcampeau&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::Not+responsive+enough+to+Help+requests+and+when+implementing+a+change.&xxxxxxxxx9xx::None+exceed+my+expectations&xxx3x5xxxxxx::Network+monitoring+is+not+proactive+enough,+as+often+we+discover+the+problem+before+the+GTIS+monitoring+service.++Web+Hosting+is+poor+whenver+changes+are+introduced+by+GTIS,+as+they+always+want+all+the+various+HC+WEB+Masters+to+comply+at+the+same+time,+which+usually+is+not+possible.&::&2::&2::&1::&2::As+we+are+still+being+directed+to+more+than+one+contact+point.+&2::&COST::&3::Not+very+specific%3F&2::&2::<<>>Not Scored by Definition
2002-05-13 19:52:13 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&2::&xxxxxxxxxxxx::&xxxxxxxxxxxx::&3::&2::&2::&2::&2::&3::Followup+on+many+items+takes+too+long+i.e.+problem+with+Harbour+backup+Datacare+costs+was+reported+several+months+ago+but+problem+has+still+not+been+resolved&::&3::&0::&1::<<>>Not Scored by Definition
2002-05-15 13:07:59 GMT<<>>pwgsc&agrebenc&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&0xxxxxxxxxxx::Technical+support+is+excellent.+Access+to+technical+resources+and+problem+follow-up+are+very+good.&xxxxxx6xxxxx::Currently+using+an+outside+print+service+because+NCS+can+not+meet+our+printing+requirements,+cut+sheet+with+inserts.&6::&1::&0::&1::&2::&1::&Survey+covers+most+aspects+of+NCS+service+delivery.::&2::Current+monthly+meeting+may+be+a+more+effective+venue+to+rate+customer+satisfaction+with+NCS+and+it%27s+services.&0::&3::<<>>Not Scored by Definition
2002-05-21 15:21:44 GMT<<>>pwgsc&jrobert&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&3::Numerous+network+outages+were+reported.++These+outages+seriously+affected+HRB+operations+at+times.++Resolution+of+problems+is+not+always+timely+or+done+quickly+enough.&xxxxxxxxxx10x::Client+relations+have+improved+significantly+over+the+last+fiscal+year.&x1xxx5xxx9xx::&::&3::Too+often,+changes+are+communicated+too+close+to+the+implementation+date.+&9::&2::Meets+our+current+needs&0::&1::Greatly+improved+over+years&Project+management+of+major+exercises+like+Windows+2000+is+problematic.++%0D%0A%0D%0ALack+of+central+coordination+and+leadership+for+this+type+of+exercize.+Branches+are+left+to+deal+with+too+many+issues+that+should+be+addressed+globally+and+centrally.::&1::&0::&2::<<>>Not Scored by Definition
2002-06-03 02:32:28 GMT<<>>pwgsc&jdacosta&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxx10x::&0xxxxxxxxxxx::Some+minor+mainframe+operations+problems+with+our+PMIS+system.&0::&1::&2::&1::&0::&1::&None.::&2::Face+to+Face+is+always+a+better+method.&0::&1::<<>>Not Scored by Definition
2002-06-12 21:40:20 GMT<<>>pwgsc&anon.1&custsat1&6.0.0&&&custsat1&&&bcarico@actscorp.com&N.Y.N.N<<>>0.1.o.o.o.N.0&custsat1.001&custsat1.003&custsat1.004&custsat1.006&custsat1.007&custsat1.008&custsat1.009&custsat1.011&custsat1.013&custsat1.015&custsat1.016&custsat1.018&custsat1.019<<>>&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0?5=0?6=0?7=0?8=0?9=0?10=0?11=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0::.0:1:1:0&?0=0?1=0?2=0::.0:1:1:N.&?0=0?1=0?2=0?3=0?4=0?5=0?6=0::.0:1:1:N.<<>>&1::&xxxxxxxxxx10x::PKI+Operations+-+personnel+always+available,+excellent+service,+excellent+CRM&xxxxxxxxxx10x::PKI+Engineering+-+would+like+them+to+see+them+work+more+as+a+good+team+player,+emphasizing+cooperation+with+other+groups+that+they+work+with&::&0::&0::&1::&2::&3::&::&1::May+want+to+elaborate+in+other+areas+and+specify+specific+areas+such+as+satisfaction+of+e-mail+service,+satisfaction+of+contact+with+help+desk,+etc.&0::&3::<<>>Not Scored by Definition