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<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/
global $theme;
$theme_path="themes/".$theme."/";
$image_path=$theme_path."images/";
global $mod_strings;
require_once('modules/HelpDesk/HelpDesk.php');
require_once('include/database/PearDatabase.php');
require_once('XTemplate/xtpl.php');
require_once("data/Tracker.php");
require_once('include/logging.php');
require_once('include/ComboUtil.php');
require_once('include/utils.php');
require_once('modules/HelpDesk/HelpDeskUtil.php');
require_once('themes/'.$theme.'/layout_utils.php');
require_once('include/uifromdbutil.php');
require_once('modules/CustomView/CustomView.php');
global $app_strings;
global $mod_strings;
global $current_language;
$current_module_strings = return_module_language($current_language, 'HelpDesk');
$comboFieldNames = Array('ticketpriorities'=>'ticketpriorities_dom'
,'ticketstatus'=>'ticketstatus_dom'
,'ticketcategories'=>'ticketcategories_dom');
$comboFieldArray = getComboArray($comboFieldNames);
global $currentModule;
global $theme;
$theme_path="themes/".$theme."/";
$image_path=$theme_path."images/";
//require_once($theme_path.'layout_utils.php');
$focus = new HelpDesk();
if (isset($_REQUEST['order_by'])) $order_by = $_REQUEST['order_by'];
$url_string = ''; // assigning http url string
$sorder = 'ASC'; // Default sort order
if(isset($_REQUEST['sorder']) && $_REQUEST['sorder'] != '')
$sorder = $_REQUEST['sorder'];
if(isset($_REQUEST['query']) && $_REQUEST['query'] == 'true')
{
// we have a query
$url_string .="&query=true";
if (isset($_REQUEST['ticket_title'])) $name = $_REQUEST['ticket_title'];
if (isset($_REQUEST['contact_name'])) $contact_name = $_REQUEST['contact_name'];
if (isset($_REQUEST['priority'])) $priority = $_REQUEST['priority'];
if (isset($_REQUEST['status'])) $status = $_REQUEST['status'];
if (isset($_REQUEST['category'])) $category = $_REQUEST['category'];
if (isset($_REQUEST['date'])) $date = $_REQUEST['date'];
if (isset($_REQUEST['current_user_only'])) $current_user_only = $_REQUEST['current_user_only'];
$where_clauses = Array();
//Added for Custom Field Search
$sql="select * from field where tablename='ticketcf' order by fieldlabel";
$result=$adb->query($sql);
for($i=0;$i<$adb->num_rows($result);$i++)
{
$column[$i]=$adb->query_result($result,$i,'columnname');
$fieldlabel[$i]=$adb->query_result($result,$i,'fieldlabel');
$uitype[$i]=$adb->query_result($result,$i,'uitype');
if (isset($_REQUEST[$column[$i]])) $customfield[$i] = $_REQUEST[$column[$i]];
if(isset($customfield[$i]) && $customfield[$i] != '')
{
if($uitype[$i] == 56)
$str=" ticketcf.".$column[$i]." = 1";
else
$str=" ticketcf.".$column[$i]." like '$customfield[$i]%'";
array_push($where_clauses, $str);
$url_string .="&".$column[$i]."=".$customfield[$i];
}
}
//upto this added for Custom Field
if(isset($name) && $name != "")
{
array_push($where_clauses, "troubletickets.title like '%".$name."%'");
$url_string .= "&ticket_title=".$name;
}
if(isset($contact_name) && $contact_name != "")
{
array_push($where_clauses, "(contactdetails.firstname like".PearDatabase::quote($contact_name.'%')." OR contactdetails.lastname like ".PearDatabase::quote($contact_name.'%').")");
$url_string .= "&contact_name=".$contact_name;
}
if(isset($priority) && $priority != "")
{
array_push($where_clauses, "troubletickets.priority = '".$priority."'");
$url_string .= "&priority=".$priority;
}
if(isset($status) && $status != "")
{
array_push($where_clauses, "troubletickets.status = '".$status."'");
$url_string .= "&status=".$status;
}
if(isset($category) && $category != "")
{
array_push($where_clauses, "troubletickets.category = '".$category."'");
$url_string .= "&category=".$category;
}
if (isset($date) && $date !='')
{
$date_criteria = $_REQUEST['date_crit'];
if($date_criteria == 'is')
{
array_push($where_clauses, "crmentity.createdtime like '%".$date."%'");
}
if($date_criteria == 'isnot')
{
array_push($where_clauses, "crmentity.createdtime not like '".$date."%'");
}
if($date_criteria == 'before')
{
array_push($where_clauses,"crmentity.createdtime < '".$date." 23:59:59'");
}
if($date_criteria == 'after')
{
array_push($where_clauses, "crmentity.createdtime > '".$date." 00:00:00'");
}
$url_string .= "&date=".$date;
$url_string .= "&date_crit=".$date_criteria;
}
if (isset($current_user_only) && $current_user_only !='')
{
$search_query .= array_push($where_clauses,"crmentity.smownerid='".$current_user->id."'");
$url_string .= "&current_user_only=".$current_user_only;
}
if(isset($_REQUEST['my_open_tickets']) && $_REQUEST['my_open_tickets'] == true)
{
$search_query .= array_push($where_clauses," troubletickets.status != 'Closed'");
$search_query .= array_push($where_clauses,"crmentity.smownerid='".$current_user->id."'");
}
$where = "";
foreach($where_clauses as $clause) {
{
if($where != "")
$where .= " and ";
$where .= $clause; }
}
}
//<<<<cutomview>>>>>>>
$oCustomView = new CustomView("HelpDesk");
$customviewcombo_html = $oCustomView->getCustomViewCombo();
if(isset($_REQUEST['viewname']) == false)
{
if($oCustomView->setdefaultviewid != "")
{
$viewid = $oCustomView->setdefaultviewid;
}else
{
$viewid = "0";
}
}else
{
$viewid = $_REQUEST['viewname'];
}
//<<<<<customview>>>>>
//Constructing the Search Form
if (!isset($_REQUEST['search_form']) || $_REQUEST['search_form'] != 'false') {
// Stick the form header out there.
echo get_form_header($current_module_strings['LBL_SEARCH_FORM_TITLE'],'', false);
$search_form=new XTemplate ('modules/HelpDesk/SearchForm.html');
$search_form->assign("MOD", $current_module_strings);
$search_form->assign("APP", $app_strings);
$clearsearch = 'true';
if ($order_by !='') $search_form->assign("ORDER_BY", $order_by);
if ($sorder !='') $search_form->assign("SORDER", $sorder);
$search_form->assign("VIEWID",$viewid);
$search_form->assign("JAVASCRIPT", get_clear_form_js());
if($order_by != '') {
$ordby = "&order_by=".$order_by;
}
else
{
$ordby ='';
}
$search_form->assign("BASIC_LINK", "index.php?module=HelpDesk".$ordby."&action=index".$url_string."&sorder=".$sorder."&viewname=".$viewid);
$search_form->assign("ADVANCE_LINK", "index.php?module=HelpDesk&action=index".$ordby."&advanced=true".$url_string."&sorder=".$sorder."&viewname=".$viewid);
if (isset($name)) $search_form->assign("SUBJECT", $name);
if (isset($contact_name)) $search_form->assign("CONTACT_NAME", $contact_name);
//if (isset($priority)) $search_form->assign("PRIORITY", $priority);
if (isset($priority)) $search_form->assign("PRIORITY", get_select_options($comboFieldArray['ticketpriorities_dom'], $priority, $clearsearch));
else $search_form->assign("PRIORITY", get_select_options($comboFieldArray['ticketpriorities_dom'], '', $clearsearch));
//if (isset($status)) $search_form->assign("STATUS", $status);
if (isset($status)) $search_form->assign("STATUS", get_select_options($comboFieldArray['ticketstatus_dom'], $status, $clearsearch));
else $search_form->assign("STATUS", get_select_options($comboFieldArray['ticketstatus_dom'], '', $clearsearch));
//if (isset($category)) $search_form->assign("CATEGORY", $category);
if (isset($category)) $search_form->assign("CATEGORY", get_select_options($comboFieldArray['ticketcategories_dom'], $category, $clearsearch));
else $search_form->assign("CATEGORY", get_select_options($comboFieldArray['ticketcategories_dom'], '', $clearsearch));
if ($date_criteria == 'is' && $date != '') $search_form->assign("IS", 'selected');
if ($date_criteria == 'isnot' && $date != '') $search_form->assign("ISNOT", 'selected');
if ($date_criteria == 'before' && $date != '') $search_form->assign("BEFORE", 'selected');
if ($date_criteria == 'after' && $date != '') $search_form->assign("AFTER", 'selected');
if ($date != '') $search_form->assign("DATE", $date);
if ($current_user_only != '') $search_form->assign("CURRENT_USER_ONLY", "checked");
if (isset($_REQUEST['advanced']) && $_REQUEST['advanced'] == 'true')
{
$url_string .="&advanced=true";
$search_form->assign("ALPHABETICAL",AlphabeticalSearch('HelpDesk','index','ticket_title','true','advanced',"","","","",$viewid));
//Added for Custom Field Search
$sql="select * from field where tablename='ticketcf' order by fieldlabel";
$result=$adb->query($sql);
for($i=0;$i<$adb->num_rows($result);$i++)
{
$column[$i]=$adb->query_result($result,$i,'columnname');
$fieldlabel[$i]=$adb->query_result($result,$i,'fieldlabel');
if (isset($_REQUEST[$column[$i]])) $customfield[$i] = $_REQUEST[$column[$i]];
}
require_once('include/CustomFieldUtil.php');
$custfld = CustomFieldSearch($customfield, "ticketcf", "ticketcf", "ticketid", $app_strings,$theme,$column,$fieldlabel);
$search_form->assign("CUSTOMFIELD", $custfld);
//upto this added for Custom Field
$search_form->parse("advanced");
$search_form->out("advanced");
}
else
{
$search_form->assign("ALPHABETICAL",AlphabeticalSearch('HelpDesk','index','ticket_title','true','basic',"","","","",$viewid));
$search_form->parse("main");
$search_form->out("main");
}
echo get_form_footer();
echo '<br>';
}
// Buttons and View options
$other_text = '<table width="100%" border="0" cellpadding="1" cellspacing="0">
<form name="massdelete" method="POST">
<tr>
<input name="idlist" type="hidden">
<input name="viewname" type="hidden">';
if(isPermitted('HelpDesk',2,'') == 'yes')
{
$other_text .='<td><input class="button" type="submit" value="'.$app_strings[LBL_MASS_DELETE].'" onclick="return massDelete()"/></td>';
}
/*$other_text .='<td align="right">'.$app_strings[LBL_VIEW].'
<SELECT NAME="view" onchange="showDefaultCustomView(this)">
<OPTION VALUE="'.$mod_strings[MOD.LBL_ALL].'">'.$mod_strings[LBL_ALL].'</option>
<OPTION VALUE="'.$mod_strings[LBL_LOW].'">'.$mod_strings[LBL_LOW].'</option>
<OPTION VALUE="'.$mod_strings[LBL_MEDIUM].'">'.$mod_strings[LBL_MEDIUM].'</option>
<OPTION VALUE="'.$mod_strings[LBL_HIGH].'">'.$mod_strings[LBL_HIGH].'</option>
<OPTION VALUE="'.$mod_strings[LBL_CRITICAL].'">'.$mod_strings[LBL_CRITICAL].'</option>
</SELECT>
</td>
</tr>
</table>';*/
if($viewid == 0)
{
$cvHTML = '<span class="bodyText disabled">Edit</span>
<span class="sep">|</span>
<span class="bodyText disabled">Delete</span><span class="sep">|</span>
<a href="index.php?module=HelpDesk&action=CustomView" class="link">Create View</a>';
}else
{
$cvHTML = '<a href="index.php?module=HelpDesk&action=CustomView&record='.$viewid.'" class="link">Edit</a>
<span class="sep">|</span>
<a href="index.php?module=CustomView&action=Delete&dmodule=HelpDesk&record='.$viewid.'" class="link">Delete</a>
<span class="sep">|</span>
<a href="index.php?module=HelpDesk&action=CustomView" class="link">Create View</a>';
}
$other_text .='<td align="right">'.$app_strings[LBL_VIEW].'
<SELECT NAME="view" onchange="showDefaultCustomView(this)">
<OPTION VALUE="0">'.$mod_strings[LBL_ALL].'</option>
'.$customviewcombo_html.'
</SELECT>
'.$cvHTML.'
</td>
</tr>
</table>';
//
$focus = new HelpDesk();
echo get_form_header($current_module_strings['LBL_LIST_FORM_TITLE'],$other_text, false);
$xtpl=new XTemplate ('modules/HelpDesk/ListView.html');
$xtpl->assign("MOD", $mod_strings);
$xtpl->assign("APP", $app_strings);
$xtpl->assign("IMAGE_PATH",$image_path);
//Retreive the list from Database
//<<<<<<<<<customview>>>>>>>>>
if($viewid != "0")
{
$listquery = getListQuery("HelpDesk");
$list_query = $oCustomView->getModifiedCvListQuery($viewid,$listquery,"HelpDesk");
}else
{
$list_query = getListQuery("HelpDesk");
}
//<<<<<<<<customview>>>>>>>>>
if(isset($where) && $where != '')
{
$list_query .= ' and '.$where;
}
/*if(isset($_REQUEST['viewname']))
{
if($_REQUEST['viewname'] == 'All')
{
$defaultcv_criteria = '';
}
else
{
$defaultcv_criteria = $_REQUEST['viewname'];
}
$list_query .= " and priority like "."'%" .$defaultcv_criteria ."%'";
$viewname = $_REQUEST['viewname'];
$view_script = "<script language='javascript'>
function set_selected()
{
len=document.massdelete.view.length;
for(i=0;i<len;i++)
{
if(document.massdelete.view[i].value == '$viewname')
document.massdelete.view[i].selected = true;
}
}
set_selected();
</script>";
}*/
$view_script = "<script language='javascript'>
function set_selected()
{
len=document.massdelete.view.length;
for(i=0;i<len;i++)
{
if(document.massdelete.view[i].value == '$viewid')
document.massdelete.view[i].selected = true;
}
}
set_selected();
</script>";
if(isset($order_by) && $order_by != '')
{
$list_query .= ' ORDER BY '.$order_by.' '.$sorder;
}
$list_result = $adb->query($list_query);
//Constructing the list view
//Retreiving the no of rows
$noofrows = $adb->num_rows($list_result);
//Retreiving the start value from request
if(isset($_REQUEST['start']) && $_REQUEST['start'] != '')
{
$start = $_REQUEST['start'];
}
else
{
$start = 1;
}
//Retreive the Navigation array
$navigation_array = getNavigationValues($start, $noofrows, $list_max_entries_per_page);
// Setting the record count string
if ($navigation_array['start'] == 1)
{
if($noofrows != 0)
$start_rec = $navigation_array['start'];
else
$start_rec = 0;
if($noofrows > $list_max_entries_per_page)
{
$end_rec = $navigation_array['start'] + $list_max_entries_per_page - 1;
}
else
{
$end_rec = $noofrows;
}
}
else
{
if($navigation_array['next'] > $list_max_entries_per_page)
{
$start_rec = $navigation_array['next'] - $list_max_entries_per_page;
$end_rec = $navigation_array['next'] - 1;
}
else
{
$start_rec = $navigation_array['prev'] + $list_max_entries_per_page;
$end_rec = $noofrows;
}
}
$record_string= $app_strings[LBL_SHOWING]." " .$start_rec." - ".$end_rec." " .$app_strings[LBL_LIST_OF] ." ".$noofrows;
//Retreive the List View Table Header
if($viewid !='')
$url_string .="&viewname=".$viewid;
$listview_header = getListViewHeader($focus,"HelpDesk",$url_string,$sorder,$order_by,"",$oCustomView);
$xtpl->assign("LISTHEADER", $listview_header);
$listview_entries = getListViewEntries($focus,"HelpDesk",$list_result,$navigation_array,"","","EditView","Delete",$oCustomView);
$xtpl->assign("LISTENTITY", $listview_entries);
$xtpl->assign("SELECT_SCRIPT", $view_script);
if($order_by !='')
$url_string .="&order_by=".$order_by;
if($sorder !='')
$url_string .="&sorder=".$sorder;
$xtpl->assign("SELECT_SCRIPT", $view_script);
$navigationOutput = getTableHeaderNavigation($navigation_array, $url_string,"HelpDesk","index",$viewid);
$xtpl->assign("NAVIGATION", $navigationOutput);
$xtpl->assign("RECORD_COUNTS", $record_string);
$xtpl->parse("main");
$xtpl->out("main");
?>