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453 lines
15 KiB
453 lines
15 KiB
4 months ago
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<?php
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/*********************************************************************************
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** The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*
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********************************************************************************/
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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global $mod_strings;
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require_once('modules/HelpDesk/HelpDesk.php');
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require_once('include/database/PearDatabase.php');
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require_once('XTemplate/xtpl.php');
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require_once("data/Tracker.php");
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require_once('include/logging.php');
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require_once('include/ComboUtil.php');
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require_once('include/utils.php');
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require_once('modules/HelpDesk/HelpDeskUtil.php');
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require_once('themes/'.$theme.'/layout_utils.php');
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require_once('include/uifromdbutil.php');
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require_once('modules/CustomView/CustomView.php');
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global $app_strings;
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global $mod_strings;
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global $current_language;
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$current_module_strings = return_module_language($current_language, 'HelpDesk');
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$comboFieldNames = Array('ticketpriorities'=>'ticketpriorities_dom'
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,'ticketstatus'=>'ticketstatus_dom'
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,'ticketcategories'=>'ticketcategories_dom');
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$comboFieldArray = getComboArray($comboFieldNames);
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global $currentModule;
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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//require_once($theme_path.'layout_utils.php');
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$focus = new HelpDesk();
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if (isset($_REQUEST['order_by'])) $order_by = $_REQUEST['order_by'];
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$url_string = ''; // assigning http url string
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$sorder = 'ASC'; // Default sort order
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if(isset($_REQUEST['sorder']) && $_REQUEST['sorder'] != '')
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$sorder = $_REQUEST['sorder'];
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if(isset($_REQUEST['query']) && $_REQUEST['query'] == 'true')
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{
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// we have a query
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$url_string .="&query=true";
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if (isset($_REQUEST['ticket_title'])) $name = $_REQUEST['ticket_title'];
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if (isset($_REQUEST['contact_name'])) $contact_name = $_REQUEST['contact_name'];
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if (isset($_REQUEST['priority'])) $priority = $_REQUEST['priority'];
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if (isset($_REQUEST['status'])) $status = $_REQUEST['status'];
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if (isset($_REQUEST['category'])) $category = $_REQUEST['category'];
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if (isset($_REQUEST['date'])) $date = $_REQUEST['date'];
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if (isset($_REQUEST['current_user_only'])) $current_user_only = $_REQUEST['current_user_only'];
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$where_clauses = Array();
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//Added for Custom Field Search
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$sql="select * from field where tablename='ticketcf' order by fieldlabel";
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$result=$adb->query($sql);
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for($i=0;$i<$adb->num_rows($result);$i++)
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{
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$column[$i]=$adb->query_result($result,$i,'columnname');
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$fieldlabel[$i]=$adb->query_result($result,$i,'fieldlabel');
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$uitype[$i]=$adb->query_result($result,$i,'uitype');
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if (isset($_REQUEST[$column[$i]])) $customfield[$i] = $_REQUEST[$column[$i]];
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if(isset($customfield[$i]) && $customfield[$i] != '')
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{
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if($uitype[$i] == 56)
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$str=" ticketcf.".$column[$i]." = 1";
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else
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$str=" ticketcf.".$column[$i]." like '$customfield[$i]%'";
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array_push($where_clauses, $str);
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$url_string .="&".$column[$i]."=".$customfield[$i];
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}
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}
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//upto this added for Custom Field
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if(isset($name) && $name != "")
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{
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array_push($where_clauses, "troubletickets.title like '%".$name."%'");
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$url_string .= "&ticket_title=".$name;
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}
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if(isset($contact_name) && $contact_name != "")
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{
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array_push($where_clauses, "(contactdetails.firstname like".PearDatabase::quote($contact_name.'%')." OR contactdetails.lastname like ".PearDatabase::quote($contact_name.'%').")");
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$url_string .= "&contact_name=".$contact_name;
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}
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if(isset($priority) && $priority != "")
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{
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array_push($where_clauses, "troubletickets.priority = '".$priority."'");
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$url_string .= "&priority=".$priority;
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}
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if(isset($status) && $status != "")
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{
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array_push($where_clauses, "troubletickets.status = '".$status."'");
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$url_string .= "&status=".$status;
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}
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if(isset($category) && $category != "")
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{
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array_push($where_clauses, "troubletickets.category = '".$category."'");
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$url_string .= "&category=".$category;
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}
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if (isset($date) && $date !='')
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{
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$date_criteria = $_REQUEST['date_crit'];
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if($date_criteria == 'is')
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{
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array_push($where_clauses, "crmentity.createdtime like '%".$date."%'");
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}
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if($date_criteria == 'isnot')
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{
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array_push($where_clauses, "crmentity.createdtime not like '".$date."%'");
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}
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if($date_criteria == 'before')
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{
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array_push($where_clauses,"crmentity.createdtime < '".$date." 23:59:59'");
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}
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if($date_criteria == 'after')
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{
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array_push($where_clauses, "crmentity.createdtime > '".$date." 00:00:00'");
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}
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$url_string .= "&date=".$date;
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$url_string .= "&date_crit=".$date_criteria;
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}
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if (isset($current_user_only) && $current_user_only !='')
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{
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$search_query .= array_push($where_clauses,"crmentity.smownerid='".$current_user->id."'");
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$url_string .= "¤t_user_only=".$current_user_only;
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}
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if(isset($_REQUEST['my_open_tickets']) && $_REQUEST['my_open_tickets'] == true)
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{
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$search_query .= array_push($where_clauses," troubletickets.status != 'Closed'");
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$search_query .= array_push($where_clauses,"crmentity.smownerid='".$current_user->id."'");
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}
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$where = "";
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foreach($where_clauses as $clause) {
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{
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if($where != "")
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$where .= " and ";
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$where .= $clause; }
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}
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}
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//<<<<cutomview>>>>>>>
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$oCustomView = new CustomView("HelpDesk");
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$customviewcombo_html = $oCustomView->getCustomViewCombo();
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if(isset($_REQUEST['viewname']) == false)
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{
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if($oCustomView->setdefaultviewid != "")
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{
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$viewid = $oCustomView->setdefaultviewid;
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}else
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{
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$viewid = "0";
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}
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}else
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{
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$viewid = $_REQUEST['viewname'];
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}
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//<<<<<customview>>>>>
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//Constructing the Search Form
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if (!isset($_REQUEST['search_form']) || $_REQUEST['search_form'] != 'false') {
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// Stick the form header out there.
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echo get_form_header($current_module_strings['LBL_SEARCH_FORM_TITLE'],'', false);
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$search_form=new XTemplate ('modules/HelpDesk/SearchForm.html');
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$search_form->assign("MOD", $current_module_strings);
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$search_form->assign("APP", $app_strings);
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$clearsearch = 'true';
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if ($order_by !='') $search_form->assign("ORDER_BY", $order_by);
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if ($sorder !='') $search_form->assign("SORDER", $sorder);
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$search_form->assign("VIEWID",$viewid);
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$search_form->assign("JAVASCRIPT", get_clear_form_js());
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if($order_by != '') {
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$ordby = "&order_by=".$order_by;
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}
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else
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{
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$ordby ='';
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}
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$search_form->assign("BASIC_LINK", "index.php?module=HelpDesk".$ordby."&action=index".$url_string."&sorder=".$sorder."&viewname=".$viewid);
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$search_form->assign("ADVANCE_LINK", "index.php?module=HelpDesk&action=index".$ordby."&advanced=true".$url_string."&sorder=".$sorder."&viewname=".$viewid);
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if (isset($name)) $search_form->assign("SUBJECT", $name);
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if (isset($contact_name)) $search_form->assign("CONTACT_NAME", $contact_name);
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//if (isset($priority)) $search_form->assign("PRIORITY", $priority);
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if (isset($priority)) $search_form->assign("PRIORITY", get_select_options($comboFieldArray['ticketpriorities_dom'], $priority, $clearsearch));
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else $search_form->assign("PRIORITY", get_select_options($comboFieldArray['ticketpriorities_dom'], '', $clearsearch));
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//if (isset($status)) $search_form->assign("STATUS", $status);
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if (isset($status)) $search_form->assign("STATUS", get_select_options($comboFieldArray['ticketstatus_dom'], $status, $clearsearch));
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else $search_form->assign("STATUS", get_select_options($comboFieldArray['ticketstatus_dom'], '', $clearsearch));
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//if (isset($category)) $search_form->assign("CATEGORY", $category);
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if (isset($category)) $search_form->assign("CATEGORY", get_select_options($comboFieldArray['ticketcategories_dom'], $category, $clearsearch));
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else $search_form->assign("CATEGORY", get_select_options($comboFieldArray['ticketcategories_dom'], '', $clearsearch));
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if ($date_criteria == 'is' && $date != '') $search_form->assign("IS", 'selected');
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if ($date_criteria == 'isnot' && $date != '') $search_form->assign("ISNOT", 'selected');
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if ($date_criteria == 'before' && $date != '') $search_form->assign("BEFORE", 'selected');
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if ($date_criteria == 'after' && $date != '') $search_form->assign("AFTER", 'selected');
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if ($date != '') $search_form->assign("DATE", $date);
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if ($current_user_only != '') $search_form->assign("CURRENT_USER_ONLY", "checked");
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if (isset($_REQUEST['advanced']) && $_REQUEST['advanced'] == 'true')
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{
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$url_string .="&advanced=true";
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$search_form->assign("ALPHABETICAL",AlphabeticalSearch('HelpDesk','index','ticket_title','true','advanced',"","","","",$viewid));
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//Added for Custom Field Search
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$sql="select * from field where tablename='ticketcf' order by fieldlabel";
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$result=$adb->query($sql);
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for($i=0;$i<$adb->num_rows($result);$i++)
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{
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$column[$i]=$adb->query_result($result,$i,'columnname');
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$fieldlabel[$i]=$adb->query_result($result,$i,'fieldlabel');
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if (isset($_REQUEST[$column[$i]])) $customfield[$i] = $_REQUEST[$column[$i]];
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}
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require_once('include/CustomFieldUtil.php');
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$custfld = CustomFieldSearch($customfield, "ticketcf", "ticketcf", "ticketid", $app_strings,$theme,$column,$fieldlabel);
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$search_form->assign("CUSTOMFIELD", $custfld);
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//upto this added for Custom Field
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$search_form->parse("advanced");
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$search_form->out("advanced");
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}
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else
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{
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$search_form->assign("ALPHABETICAL",AlphabeticalSearch('HelpDesk','index','ticket_title','true','basic',"","","","",$viewid));
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$search_form->parse("main");
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$search_form->out("main");
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}
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echo get_form_footer();
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echo '<br>';
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}
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// Buttons and View options
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$other_text = '<table width="100%" border="0" cellpadding="1" cellspacing="0">
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<form name="massdelete" method="POST">
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<tr>
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<input name="idlist" type="hidden">
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<input name="viewname" type="hidden">';
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if(isPermitted('HelpDesk',2,'') == 'yes')
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{
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$other_text .='<td><input class="button" type="submit" value="'.$app_strings[LBL_MASS_DELETE].'" onclick="return massDelete()"/></td>';
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}
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/*$other_text .='<td align="right">'.$app_strings[LBL_VIEW].'
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<SELECT NAME="view" onchange="showDefaultCustomView(this)">
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<OPTION VALUE="'.$mod_strings[MOD.LBL_ALL].'">'.$mod_strings[LBL_ALL].'</option>
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<OPTION VALUE="'.$mod_strings[LBL_LOW].'">'.$mod_strings[LBL_LOW].'</option>
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<OPTION VALUE="'.$mod_strings[LBL_MEDIUM].'">'.$mod_strings[LBL_MEDIUM].'</option>
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<OPTION VALUE="'.$mod_strings[LBL_HIGH].'">'.$mod_strings[LBL_HIGH].'</option>
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<OPTION VALUE="'.$mod_strings[LBL_CRITICAL].'">'.$mod_strings[LBL_CRITICAL].'</option>
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</SELECT>
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</td>
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</tr>
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</table>';*/
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if($viewid == 0)
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{
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$cvHTML = '<span class="bodyText disabled">Edit</span>
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<span class="sep">|</span>
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<span class="bodyText disabled">Delete</span><span class="sep">|</span>
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<a href="index.php?module=HelpDesk&action=CustomView" class="link">Create View</a>';
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}else
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{
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$cvHTML = '<a href="index.php?module=HelpDesk&action=CustomView&record='.$viewid.'" class="link">Edit</a>
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<span class="sep">|</span>
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<a href="index.php?module=CustomView&action=Delete&dmodule=HelpDesk&record='.$viewid.'" class="link">Delete</a>
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<span class="sep">|</span>
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<a href="index.php?module=HelpDesk&action=CustomView" class="link">Create View</a>';
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}
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$other_text .='<td align="right">'.$app_strings[LBL_VIEW].'
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<SELECT NAME="view" onchange="showDefaultCustomView(this)">
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<OPTION VALUE="0">'.$mod_strings[LBL_ALL].'</option>
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'.$customviewcombo_html.'
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</SELECT>
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'.$cvHTML.'
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</td>
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</tr>
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</table>';
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//
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$focus = new HelpDesk();
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echo get_form_header($current_module_strings['LBL_LIST_FORM_TITLE'],$other_text, false);
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$xtpl=new XTemplate ('modules/HelpDesk/ListView.html');
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$xtpl->assign("MOD", $mod_strings);
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$xtpl->assign("APP", $app_strings);
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$xtpl->assign("IMAGE_PATH",$image_path);
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//Retreive the list from Database
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//<<<<<<<<<customview>>>>>>>>>
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if($viewid != "0")
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{
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$listquery = getListQuery("HelpDesk");
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$list_query = $oCustomView->getModifiedCvListQuery($viewid,$listquery,"HelpDesk");
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}else
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{
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$list_query = getListQuery("HelpDesk");
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}
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//<<<<<<<<customview>>>>>>>>>
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if(isset($where) && $where != '')
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{
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$list_query .= ' and '.$where;
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}
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/*if(isset($_REQUEST['viewname']))
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{
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if($_REQUEST['viewname'] == 'All')
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{
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$defaultcv_criteria = '';
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}
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else
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{
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$defaultcv_criteria = $_REQUEST['viewname'];
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}
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$list_query .= " and priority like "."'%" .$defaultcv_criteria ."%'";
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$viewname = $_REQUEST['viewname'];
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$view_script = "<script language='javascript'>
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function set_selected()
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{
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len=document.massdelete.view.length;
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for(i=0;i<len;i++)
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{
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if(document.massdelete.view[i].value == '$viewname')
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document.massdelete.view[i].selected = true;
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}
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}
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set_selected();
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</script>";
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}*/
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$view_script = "<script language='javascript'>
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function set_selected()
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{
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len=document.massdelete.view.length;
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for(i=0;i<len;i++)
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{
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if(document.massdelete.view[i].value == '$viewid')
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document.massdelete.view[i].selected = true;
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}
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}
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set_selected();
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</script>";
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if(isset($order_by) && $order_by != '')
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{
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$list_query .= ' ORDER BY '.$order_by.' '.$sorder;
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}
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$list_result = $adb->query($list_query);
|
||
|
|
||
|
//Constructing the list view
|
||
|
|
||
|
//Retreiving the no of rows
|
||
|
$noofrows = $adb->num_rows($list_result);
|
||
|
|
||
|
//Retreiving the start value from request
|
||
|
if(isset($_REQUEST['start']) && $_REQUEST['start'] != '')
|
||
|
{
|
||
|
$start = $_REQUEST['start'];
|
||
|
}
|
||
|
else
|
||
|
{
|
||
|
|
||
|
$start = 1;
|
||
|
}
|
||
|
//Retreive the Navigation array
|
||
|
$navigation_array = getNavigationValues($start, $noofrows, $list_max_entries_per_page);
|
||
|
|
||
|
// Setting the record count string
|
||
|
if ($navigation_array['start'] == 1)
|
||
|
{
|
||
|
if($noofrows != 0)
|
||
|
$start_rec = $navigation_array['start'];
|
||
|
else
|
||
|
$start_rec = 0;
|
||
|
if($noofrows > $list_max_entries_per_page)
|
||
|
{
|
||
|
$end_rec = $navigation_array['start'] + $list_max_entries_per_page - 1;
|
||
|
}
|
||
|
else
|
||
|
{
|
||
|
$end_rec = $noofrows;
|
||
|
}
|
||
|
|
||
|
}
|
||
|
else
|
||
|
{
|
||
|
if($navigation_array['next'] > $list_max_entries_per_page)
|
||
|
{
|
||
|
$start_rec = $navigation_array['next'] - $list_max_entries_per_page;
|
||
|
$end_rec = $navigation_array['next'] - 1;
|
||
|
}
|
||
|
else
|
||
|
{
|
||
|
$start_rec = $navigation_array['prev'] + $list_max_entries_per_page;
|
||
|
$end_rec = $noofrows;
|
||
|
}
|
||
|
}
|
||
|
$record_string= $app_strings[LBL_SHOWING]." " .$start_rec." - ".$end_rec." " .$app_strings[LBL_LIST_OF] ." ".$noofrows;
|
||
|
|
||
|
//Retreive the List View Table Header
|
||
|
if($viewid !='')
|
||
|
$url_string .="&viewname=".$viewid;
|
||
|
|
||
|
$listview_header = getListViewHeader($focus,"HelpDesk",$url_string,$sorder,$order_by,"",$oCustomView);
|
||
|
$xtpl->assign("LISTHEADER", $listview_header);
|
||
|
|
||
|
$listview_entries = getListViewEntries($focus,"HelpDesk",$list_result,$navigation_array,"","","EditView","Delete",$oCustomView);
|
||
|
$xtpl->assign("LISTENTITY", $listview_entries);
|
||
|
$xtpl->assign("SELECT_SCRIPT", $view_script);
|
||
|
|
||
|
if($order_by !='')
|
||
|
$url_string .="&order_by=".$order_by;
|
||
|
if($sorder !='')
|
||
|
$url_string .="&sorder=".$sorder;
|
||
|
|
||
|
$xtpl->assign("SELECT_SCRIPT", $view_script);
|
||
|
$navigationOutput = getTableHeaderNavigation($navigation_array, $url_string,"HelpDesk","index",$viewid);
|
||
|
$xtpl->assign("NAVIGATION", $navigationOutput);
|
||
|
$xtpl->assign("RECORD_COUNTS", $record_string);
|
||
|
|
||
|
$xtpl->parse("main");
|
||
|
|
||
|
$xtpl->out("main");
|
||
|
?>
|