Action Items for the CEO

Keep the IT architecture/infrastructure simple. Successful technology projects today are those that break down complex tasks into smaller, simpler pieces. Examples of these tasks would include security, resource management, workload management, change management, network management, data management, etc. Unsound IT infrastructures are loaded with unnecessary complexity, which ultimately results in higher support costs. Numerous studies report that personnel and related development and support costs already represent from 1/2 to 3/4 of technology budgets. Management should take note because labor costs can vary greatly by platform and are increasing over time while the cost of hardware and software is decreasing.